The Institute is a self-regulated designating body, and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public and AIC members alike.

The Mission of the Appraisal Institute of Canada is to promote and support our members in providing high quality property advisory services for the benefit of the public.

Our Standards
We hold our members to one of the highest of standards in the field of appraising: the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP). These standards and regulations regulate not only the appraisal methodology but also the business practice and conduct of our members.

CUSPAP provides guidelines that ensure a consumer receives only the highest quality report from AIC members.

Our Code of Professional Conduct
Unprofessional conduct is any act or conduct, whether or not it relates to professional activities by a Member including but not limited to:

1. any act that is detrimental to the best interests of the public or harms the integrity of the profession;
2. any act or omission that violates the CUSPAP, Bylaws, Regulations or Policies of the Institute;
3. any act that contravenes, or failure to comply with an order, or a restriction or undertaking given to the Institute;
4. any non-cooperation with the Institute;
5. any false or misleading statements made by a Member to the Institute;
6. any harassment or inappropriate conduct directed towards any of the Board of Directors of the Institute; Counsellor, Professional Practice; Professional Practice Committee member; Professional Practice Advocate or any employee of the Institute;
7. any inappropriate disclosure of information that is confidential including the contents of all reports and documents, including the source of a Complaint and the existence of any complaint investigation and any interim or final decision; and
8. any inappropriate conduct directed towards a complainant that may be deemed as being retaliatory or retribution for the submission of a complaint.

Our Code Of Ethics
Members of the Institute pledge to conduct themselves in a manner that is not detrimental to the public, the Institute, or the real property appraisal profession. Members’ relationships with other members and the Institute shall portray courtesy and good faith and show respect for the Institute and its procedures. Conduct that may be deemed unethical includes but is not limited to:

1. knowingly act in a manner that is misleading;
2. acting in a manner that is fraudulent;
3. knowingly complete an assignment that reasonable appraisers could not support;
4. claim qualifications, including Continuing Professional Development credits, improperly;
5. undertake an assignment lacking the necessary competence;
6. not to have access to records;
7. disclose results of an assignment to anyone but the client, except with the client’s permission;
8. fail to reveal any conflict of interest;
9. accept an appraisal assignment that is contingent on the result.
    

Our Regulations
The Consolidated Regulations of the Appraisal Institute of Canada provide guidance for all aspects of the Appraisal Institute of Canada. This includes:

• Admission, Education, Experience and Designation
• Provincial associations
• Standards
• Professional Practice
• Professional Liability Insurance
• Status and Recognition

Regulations concerning Professional Practice are found at Section 5 of the Regulations. Section 5 provides a guideline to the Professional Practice procedure from the initial reception of a complaint to the final Appeal Decision. It defines the roles of the Committees that are part of the Professional Practice procedure.

Section 5 outlines the responsibilities of the Committee members and staff members in responding to the complaint in a timely fashion and meeting deadlines to provide information to the member subject to the complaint.

Section 5 outlines options for the member subject to a complaint at each stage of the complaint investigation and what the member can expect throughout the complaint review process.

Last updated January 15 2010