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Committed to Educating and Protecting Canadian Consumers

The Appraisal Institute of Canada (AIC) is committed to ensuring that consumers and clients understand the appraisal process and the roles, responsibilities and expectations of a professional appraiser. AIC is a self-regulated designating organization and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public.

AIC’s Director of Professional Practice serves as the first point of contact for consumers and is a dedicated resource that will respond to various questions and concerns related to the services of an AIC member. The Director is responsible for registering consumer concerns and complaints in a confidential and expedient way.

Any concerns regarding the work product or the conduct of a member of AIC can be directed to AIC’s Director of Professional Practice at 1-866-726-5996 (toll free) or via email at directorprofessionalpractice@aicanada.ca.

AIC has a Complaint Resolution Process that is focused on maintaining the excellence of the appraisal profession and the services AIC-Designated Members provide to the public. A complaint must be submitted in writing by completing the Complaint Form included in the Consumer’s Guide to AIC Professional Practice. The AIC focuses its investigation and adjudication on formal complaints where it is alleged that a member has contravened the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).

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