Immobili\u00e8re au Canada<\/p>\n
Canadian Property
\nVol 64 | Book 2 \/ Tome 2 2020<\/p>\n
P
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\na<\/p>\n
The Official Publication of the
\nAppraisal Institute of Canada \/
\nPublication officielle de l\u2019Institut
\nCanadien des \u00c9valuateurs<\/p>\n
THE APPRAISAL OF
\nPROPERTIES IMPACTED
\nBY DETRIMENTAL
\nCONDITIONS
\nL’\u00e9valuation de biens
\naffect\u00e9s par des conditions<\/p>\n
PRESERVING THE FUTURE
\nOF THE RESIDENTIAL
\nAPPRAISER
\nPr\u00e9server l’avenir de
\nl’\u00e9valuateur r\u00e9sidentiel <\/p>\n
TAKING CARE OF OUR
\nPROFESSION FOR THE
\nNEXT GENERATION
\nPrendre soin de notre
\nprofession pour la
\nprochaine g\u00e9n\u00e9ration<\/p>\n
AGRICULTURAL APPRAISAL
\nGUIDELINES PROVIDE
\nCLEARER DIRECTION
\nLes Lignes directrices pour
\nl’\u00e9valuation des terres
\nagricoles fournissent des
\norientations plus claires<\/p>\n
\u00c9valuateurs immobiliers
\nexer\u00e7ant pendant<\/p>\n
LA PAND\u00c9MIE <\/p>\n
Appraisers operating
\nduring the <\/p>\n
PANDEMIC<\/p>\n
mailto:info@aicanada.ca
\nmailto:info@aicanada.ca
\nmailto:info@aicanada.ca<\/p>\n
Experience
\nthe Difference
\nWe are looking for individuals, teams and companies across Canada
\nseeking an opportunity to be a part of our growing team.<\/p>\n
Acquisition or signing bonuses available!<\/p>\n
Avison Young is a principal-led commercial real estate firm with a unique model,
\nculture and approach. We deliver client-focused solutions while investing
\nin the success of our people and betterment of our communities. And this,
\nof course, is why more and more of the industry\u2019s best real estate professionals
\nare joining us every day.<\/p>\n
To learn more, please contact us at:
\ncanada.valuation@avisonyoung.com<\/p>\n
Partnership. Performance.
\navisonyoung.ca\/valuations<\/p>\n
On behalf of our Avison Young team, please stay well and stay safe.<\/p>\n
mailto:canada.valuation@avisonyoung.com
\nhttp:\/\/avisonyoung.ca\/valuations<\/p>\n
Experience
\nthe Difference
\nWe are looking for individuals, teams and companies across Canada
\nseeking an opportunity to be a part of our growing team.<\/p>\n
Acquisition or signing bonuses available!<\/p>\n
Avison Young is a principal-led commercial real estate firm with a unique model,
\nculture and approach. We deliver client-focused solutions while investing
\nin the success of our people and betterment of our communities. And this,
\nof course, is why more and more of the industry\u2019s best real estate professionals
\nare joining us every day.<\/p>\n
To learn more, please contact us at:
\ncanada.valuation@avisonyoung.com<\/p>\n
Partnership. Performance.
\navisonyoung.ca\/valuations<\/p>\n
On behalf of our Avison Young team, please stay well and stay safe.<\/p>\n
Now more than ever, it\u2019s important we tell the stories of unity, compassion and
\nhow we are supporting each other, our clients and our communities during these
\nchallenging times. JLL shares our warm thoughts of hope with you and your
\ncolleagues as we transition to our \u2018next normal\u2019 together.<\/p>\n
Signs of hope<\/p>\n
jll.ca\/real-stories
\n#JLLRealStories<\/p>\n
http:\/\/jll.ca\/real-stories<\/p>\n
BE THE EXPERT
\nColliers is seeking motivated appraisers to join our Valuation
\nand Advisory Services team. Colliers recently introduced
\nnew market leading report writing software which upon its
\nintroduction increased average report production speeds
\nby upwards of 30%. Colliers AACI designated appraisers in
\nCanada had an average net compensation in 2019 in excess
\nof $200,000. Reach out today to learn how to leverage
\nColliers brand, technology and resources to take your career
\nto the next level.<\/p>\n
Contact Brandi Skaggs at Brandi.Skaggs@colliers.com to
\nlearn more about joining Valuation & Advisory Services at
\nColliers International.<\/p>\n
collierscanada.com<\/p>\n
mailto:Brandi.Skaggs@colliers.com
\nhttp:\/\/collierscanada.com<\/p>\n
The articles printed in
\nthis issue represent
\nauthors\u2019 opinions only
\nand are not necessarily
\nendorsed by the
\nAppraisal Institute
\nof Canada. Copyright
\n2020 by the Appraisal
\nInstitute of Canada.
\nAll rights reserved.
\nReproduction in whole
\nor in part without
\nwritten permission
\nis strictly prohibited.
\nSubscription, $40.00 per
\nyear. Printed in Canada. <\/p>\n
Les articles imprim\u00e9s dans
\nce num\u00e9ro ne rep\u00e9sentent
\nque l\u2019opinion de leur auteur
\nrespectif, mais ne sont pas
\nn\u00e9ces\u2013sairement endoss\u00e9s
\npar l\u2019Institut Canadien des
\n\u00c9valuateurs. Tous droits
\nreserv\u00e9s 2020 par l\u2019Institut
\nCanadien des \u00c9valuateurs.
\nLa reproduction totale ou
\npartielle sous quelque
\nform que se soit sans
\nauthorisation \u00e9crite est
\nabsolument interdite.
\nAbonnement $40.00 par
\nann\u00e9e. Imprim\u00e9 au Canada.<\/p>\n
* The Appraisal Institute of
\nCanada reserves the right
\nto reject advertising that it
\ndeems to be inappropriate.<\/p>\n
** The publisher and the
\nAppraisal Institute of Canada
\ncannot be held liable for
\nany material used or claims
\nmade in advertising included
\nin this publication.Indexed
\nin the Canadian Business
\nIndex and available on-line
\nin the Canadian Business &
\nCurrent Affairs database.
\nISSN 0827-2697<\/p>\n
Publication Mails Agreement
\n#40008249<\/p>\n
Return undeliverable
\nCanadian addresses to:
\nAppraisal Institute of Canada
\n403-200 Catherine St.,
\nOttawa, ON K2P 2K9.
\nEmail: info@aicanada.ca<\/p>\n
Director – Communications:
\nPaul H\u00e9bert, Ottawa<\/p>\n
Publication management,
\ndesign and production by:
\nDirection, conception et
\nproduction par :<\/p>\n
3rd Floor \u2013 2020 Portage
\nAvenue, Winnipeg,
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\nKris Fillion<\/p>\n
Advertising Co-ordinator:
\nStefanie Hagidiakow<\/p>\n
6 Executive Corner
\nLeadership paves way for
\nnavigating pandemic<\/p>\n
56 Legal Matters
\n\u2018Market value\u2019 versus
\n\u2018normal value\u2019 in economically
\ndepressed times<\/p>\n
62 Advocacy
\nAdvocacy in the
\nage of COVID-19<\/p>\n
64 News
\nAIC’s Top Appraisers
\nUnder 40<\/p>\n
66 Designations, Candidates, Students<\/p>\n
66 In Memoriam<\/p>\n
8 Le coin de l\u2019ex\u00e9cutif
\nLe leadership ouvre une voie
\nnavigableen p\u00e9riode de pand\u00e9mie<\/p>\n
59 Questions juridiques
\n\u00ab Valeur marchande \u00bb ou
\n\u00ab valeur normale \u00bb en p\u00e9riode de
\ncrise \u00e9conomique?<\/p>\n
63 D\u00e9fense
\nLa d\u00e9fense des int\u00e9r\u00eats \u00e0
\nl’\u00e8re de la COVID-19 <\/p>\n
64 Nouvelles
\nMeilleurs \u00c9valuateurs de
\nMoins de 40 Ans de l\u2019ice<\/p>\n
66 D\u00e9signations, stagiaires, \u00e9tudiants<\/p>\n
66 En m\u00e9moire<\/p>\n
Preserving the future
\nof the residential appraiser<\/p>\n
Pr\u00e9server l\u2019avenir de
\nl\u2019\u00e9valuateur r\u00e9sidentiel<\/p>\n
Agricultural Appraisal Guidelines: provide
\nclearer direction on farmland appraisals
\nLes Lignes directrices pour l’\u00e9valuation des
\nterres agricoles fournissent des orientations
\nplus claires sur l’\u00e9valuation des terres agricoles <\/p>\n
The bottom line: taking care of
\nour profession for the next generation<\/p>\n
L\u2019essentiel : prendre soin de notre
\nprofession pour la prochaine g\u00e9n\u00e9ration<\/p>\n
Real estate damages:
\nthe appraisal of properties
\nimpacted by detrimental conditions<\/p>\n
Dommages immobiliers :
\nl\u2019\u00e9valuation de biens affect\u00e9s par
\ndes conditions nuisibles<\/p>\n
40<\/p>\n
52<\/p>\n
34<\/p>\n
46<\/p>\n
COLUMNS CHRONIQUES<\/p>\n
Appraisers operating during
\nthe worldwide pandemic<\/p>\n
\u00c9valuateurs immobiliers exer\u00e7ant
\npendant la pand\u00e9mie mondiale <\/p>\n
10
\nBE THE EXPERT
\nColliers is seeking motivated appraisers to join our Valuation
\nand Advisory Services team. Colliers recently introduced
\nnew market leading report writing software which upon its
\nintroduction increased average report production speeds
\nby upwards of 30%. Colliers AACI designated appraisers in
\nCanada had an average net compensation in 2019 in excess
\nof $200,000. Reach out today to learn how to leverage
\nColliers brand, technology and resources to take your career
\nto the next level.<\/p>\n
Contact Brandi Skaggs at Brandi.Skaggs@colliers.com to
\nlearn more about joining Valuation & Advisory Services at
\nColliers International.<\/p>\n
collierscanada.com<\/p>\n
mailto:info@aicanada.ca
\nmailto:info@kelman.ca
\nhttp:\/\/www.kelman.ca<\/p>\n
attend the Board meetings of the First
\nProfessional Liability Insurance Company
\n(FPLIC), AICs wholly owned insurance
\ncaptive. Flights and travel plans were
\nbooked. I was to leave March 19, the
\nweekend before there were cautions
\nfrom the government to limit travel. We
\nwere witnessing the spread of Covid-19
\ninto North America. It became obvious it
\nwas not responsible to make the trip and
\neverything was cancelled. It was then that
\nI realized this situation was very serious
\nand it was time to do my part and be a
\nresponsible person in our society. <\/p>\n
As AIC President, what were your <\/p>\n
first thoughts regarding what this <\/p>\n
pandemic might mean to the institute, <\/p>\n
its Members and appraisers in general?<\/p>\n
TF: It was obvious to me that my role as
\npresident had just changed. I was focused
\non travel and meeting our Members to
\nbring a message of a bright future within
\nour profession. That quickly turned
\nto a focus on protecting the Members
\nand supporting them in being socially
\nresponsible. This included messaging
\nstakeholders, the Members and the public.
\nIt also involved finding solutions so that our
\nMembers could continue to contribute to
\nthe real estate world as the profession of
\nchoice for valuation.<\/p>\n
What about your first thoughts <\/p>\n
regarding the leadership role that <\/p>\n
would be required during these <\/p>\n
times by the AIC Board of Directors, <\/p>\n
Executive and staff?<\/p>\n
TF: My first thought was, \u201cwell this changes
\neverything.\u201d I was focused on making sure
\nMembers could do what was needed of
\nthem, but in a responsible way. I was also
\nfocused on providing AIC management with
\nwhatever support they needed.<\/p>\n
Were you still concerned with the <\/p>\n
pre-pandemic objectives that you <\/p>\n
had been working on, or did all of <\/p>\n
that stop in order to focus entirely <\/p>\n
on pandemic issues? <\/p>\n
TF: Everything else was put on hold.
\nThe fact of the matter is that, what was
\nimportant, and the focus of the AIC pre-
\npandemic, will probably be very different
\nonce it is behind us. Long-term goals may
\nbe similar, but how you get there and short-
\nterm goals certainly, at the very least, need
\nto be reviewed and most likely revised.<\/p>\n
Did you seek input from AIC Members <\/p>\n
or anyone else for that matter as to <\/p>\n
what Members required from their <\/p>\n
leadership group during this time?<\/p>\n
TF: In my mind, this is an unprecedented
\ntime, with absolutely no pre-conceived <\/p>\n
When you began your volunteer activities with the Appraisal Institute
\nof Canada (AIC), culminating with this <\/p>\n
past year\u2019s presidency, did you ever <\/p>\n
imagine something as life changing <\/p>\n
as a world-wide pandemic becoming <\/p>\n
such a factor in our lives?<\/p>\n
TF: I never thought I would experience
\nanything like this in my lifetime. You hear
\nabout things like the Spanish Flu and you
\nthink to yourself, \u201cSomething like that
\ncould happen back then, but not today.
\nNot with health care and research being
\nso advanced.\u201d I recall SARS and the
\nscare that brought. It did affect us, but
\ncertainly not to this degree. Who would
\nhave ever thought governments would
\nbe ordering businesses to close and
\npeople to self-isolate for the foreseeable
\nfuture? If anyone had suggested this to
\nme, even in February, I would have given
\nit little thought.<\/p>\n
You were in the final quarter of your <\/p>\n
one-year term as president. Do you <\/p>\n
recall when it really hit home that <\/p>\n
everything was about to change?<\/p>\n
TF: I was in the final stages of planning an
\noverseas business trip. This is an annual
\ntrip the president of the day makes to <\/p>\n
COVID-19<\/p>\n
Leadership paves way
\nfor navigating pandemic
\nAn interview with outgoing AIC President Thomas Fox, AACI, P.App<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 6 Return to CONTENTS<\/p>\n
EXECUTIVE CORNER<\/p>\n
plan that would help or be relevant
\nto the situation at hand. That said, I
\ncertainly have a pool of mentors in my
\nlife that I reached out to, as I have many
\ntimes professionally and personally,
\nto get their perspective. It is always
\nimportant to lean on those you trust in
\ntimes like this. <\/p>\n
What sort of goals and priorities <\/p>\n
did you set for yourself, the <\/p>\n
Executive and the staff?<\/p>\n
TF: First and foremost, the number
\none priority was to protect the
\nMembers and help them be socially
\nresponsible. This meant providing
\nthe tools for Members to work in this
\nunconventional situation, but also to
\neducate stakeholders, our Members
\nand the public on how important this
\nis for their own health and safety,
\nas well as the health and safety of the
\ngeneral public.<\/p>\n
Since you were unable to meet in <\/p>\n
person, how did you accomplish <\/p>\n
the communication that was <\/p>\n
required to carry out Board <\/p>\n
and Executive duties?<\/p>\n
TF: Before March 10, I knew nothing
\nabout the Zoom app. Now, I am an
\nexpert at Zoom.<\/p>\n
Do you feel you accomplished <\/p>\n
what you needed to accomplish <\/p>\n
during this time for the Institute <\/p>\n
and its Members?<\/p>\n
TF: While you want to set goals
\nand try to accomplish them, I have
\nlearned that the reality is things
\nchange and you need to shift in
\norder to play the cards dealt to you.
\nCertainly, I didn’t accomplish all of
\nthe goals I set out at the beginning
\nof my term, but other, new goals,
\nwere accomplished. <\/p>\n
Looking back, were there any <\/p>\n
areas where you feel more could <\/p>\n
have been accomplished?<\/p>\n
TF: I would have loved to focus more on
\nthe future and what real estate valuation
\nwill look like 5-10 years from now. I would
\nhave loved to focus on a positive message
\nto the Members on embracing change.
\nUnfortunately, the last quarter of my term
\ndid not allow that to happen.<\/p>\n
What still needs to be done <\/p>\n
going forward as we work our <\/p>\n
way out of this?<\/p>\n
TF: We will need to accept some of the
\nnew realities of our profession. We will
\nalso need to focus on a plan to keep our
\nMembers relevant within this new space.
\nEducation and professional opportunities
\nwill arise. We need to be ready to
\nembrace these.<\/p>\n
From a leadership perspective, can <\/p>\n
you point to anything positive that <\/p>\n
has come out of this pandemic? <\/p>\n
TF: Looking back, we were able to
\nbe agile and complete tasks in a very
\nunconventional way. Hurdles were put in
\nplace, but we still succeeded. I believe
\nthis shows how strong and resilient our
\nMembers are. While change is sometimes
\nvery difficult, we proved that, when needed,
\nwe can change to succeed.<\/p>\n
Do you feel this pandemic will have <\/p>\n
any repercussions or long-term affects <\/p>\n
on the appraisal profession and how <\/p>\n
appraisers conduct their business?<\/p>\n
TF: I wish I knew what the future holds.
\nI think it is safe to say that Covid-19 will
\ncertainly shift our industry and that long-
\nterm effects are certain. The road we were
\non last month is certainly not the same
\nas the one we are on today, and, most
\ndefinitely, our road in the future will be
\ndifferent again.<\/p>\n
What about short- or long-terms <\/p>\n
effects on how the AIC Board <\/p>\n
and Executive will function?<\/p>\n
TF: In the short-term, we will continue
\nto meet virtually. The focus and tasks
\nof the Board have shifted. We are now
\nfocussed more on the next month to a
\nyear than we have ever been in my time
\non the Board. Once things settle, I can
\nsee the AIC Board going through an in-
\ndepth exercise to answer this question
\nfor the long-term.<\/p>\n
In these unusual circumstances, <\/p>\n
with no Annual Conference, <\/p>\n
how will the transition to a <\/p>\n
new president and executive <\/p>\n
be affected?<\/p>\n
TF: Fortunately, we are going ahead
\nwith a virtual AGM, which will enable
\nthe Board to transition as usual. <\/p>\n
What role will you personally <\/p>\n
play in this transition?<\/p>\n
TF: Typically, the role of the
\npast president is one of support.
\nJan Wicherek, our President Elect,
\nknows that I will support him in any way
\nI can and in whatever capacity he deems
\nappropriate. Given the unprecedented
\nsituation we find ourselves in, it
\nis important that the leaders of
\nthe AIC work together to move our
\nprofession forward.<\/p>\n
As outgoing President, having come <\/p>\n
through this unprecedented time, <\/p>\n
what message or advice would you <\/p>\n
like to convey to Members?<\/p>\n
Take this time learn a new skill. Make
\nsure you are engaged with the AIC \u2013
\nits communications, its Covid-19 task
\nforce, its Shaping the Future task force.
\nWatch for opportunities within your
\nmarket and do not be afraid to take
\nadvantage of these opportunities. <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 7Return to CONTENTS<\/p>\n
Professional Liability Insurance Company
\n(FPLIC), une compagnie d\u2019assurance
\nappartenant \u00e0 100 % \u00e0 l\u2019ICE. Les vols et
\nles r\u00e9servations \u00e9taient en place pour
\nle voyage. Je devais partir le 19 mars, le
\nweek-end pr\u00e9c\u00e9dant les mises en garde
\ndu gouvernement visant \u00e0 limiter les
\nd\u00e9placements. Nous \u00e9tions t\u00e9moins de la
\npropagation de la Covid-19 en Am\u00e9rique
\ndu Nord. Il est devenu \u00e9vident qu\u2019il n\u2019\u00e9tait
\npas responsable de faire le voyage et tout
\na \u00e9t\u00e9 annul\u00e9. C\u2019est alors que j\u2019ai r\u00e9alis\u00e9
\nque la situation \u00e9tait tr\u00e8s grave et qu\u2019il
\n\u00e9tait temps de faire ma part et d\u2019\u00eatre une
\npersonne responsable dans notre soci\u00e9t\u00e9. <\/p>\n
En tant que pr\u00e9sident de l\u2019ICE, quelles <\/p>\n
ont \u00e9t\u00e9 vos premi\u00e8res r\u00e9flexions sur ce <\/p>\n
que cette pand\u00e9mie pourrait signifier <\/p>\n
pour l\u2019institut, ses membres et les <\/p>\n
\u00e9valuateurs en g\u00e9n\u00e9ral? <\/p>\n
TF : Il \u00e9tait \u00e9vident pour moi que mon r\u00f4le
\nde pr\u00e9sident venait de changer. Je m\u2019\u00e9tais
\npr\u00e9par\u00e9 \u00e0 des voyages et des rencontres
\navec nos membres pour apporter le
\nmessage d\u2019un avenir brillant au sein de
\nnotre profession. J\u2019ai rapidement mis
\nl\u2019accent sur la protection des membres et
\nsur le soutien \u00e0 leur responsabilit\u00e9 sociale.
\nIl s\u2019agissait notamment de transmettre des
\nmessages aux intervenants, aux membres
\net au public. Il s\u2019agissait \u00e9galement <\/p>\n
de trouver des solutions pour que nos
\nmembres puissent continuer \u00e0 contribuer
\nau monde de l\u2019immobilier en tant que
\nprofession de choix pour l\u2019\u00e9valuation.<\/p>\n
Quelles furent vos premi\u00e8res r\u00e9flexions <\/p>\n
sur le r\u00f4le de leadership que le <\/p>\n
Conseil d\u2019administration, l\u2019Ex\u00e9cutif <\/p>\n
et le personnel de l\u2019ICE devraient <\/p>\n
jouer en ces temps difficiles? <\/p>\n
TF : Ma premi\u00e8re pens\u00e9e a \u00e9t\u00e9 : \u00ab Eh bien,
\ncela change tout \u00bb. Je me suis efforc\u00e9 de
\nfaire en sorte que les membres puissent
\ncontinuer \u00e0 faire ce qu\u2019on attend d\u2019eux,
\nmais de mani\u00e8re responsable. Je me suis
\n\u00e9galement efforc\u00e9 de fournir \u00e0 la direction de
\nl\u2019ICE tout le soutien dont elle avait besoin. <\/p>\n
\u00c9tiez-vous toujours pr\u00e9occup\u00e9 par les <\/p>\n
objectifs pr\u00e9-pand\u00e9mie sur lesquels <\/p>\n
vous travailliez, ou avez-vous cess\u00e9 d\u2019y <\/p>\n
travailler pour vous concentrer sur les <\/p>\n
questions soulev\u00e9es par la pand\u00e9mie? <\/p>\n
TF : Tout a \u00e9t\u00e9 mis en veilleuse. \u00c0 vrai dire,
\nce qui \u00e9tait important et l\u2019objectif de l\u2019ICE
\navant la pand\u00e9mie, seront probablement tr\u00e8s
\ndiff\u00e9rents une fois que toute cette affaire
\nsera derri\u00e8re nous. Les objectifs \u00e0 long
\nterme sont peut-\u00eatre similaires, mais la
\nmani\u00e8re d\u2019y parvenir et les objectifs \u00e0 court
\nterme doivent certainement, au minimum,
\n\u00eatre revus et tr\u00e8s probablement repens\u00e9s. <\/p>\n
Lorsque vous avez commenc\u00e9 vos activit\u00e9s b\u00e9n\u00e9voles au sein de l\u2019Institut canadien des \u00e9valuateurs (ICE), activit\u00e9s
\nqui ont culmin\u00e9 avec votre \u00e9lection \u00e0 <\/p>\n
la pr\u00e9sidence l\u2019ann\u00e9e derni\u00e8re, avez-<\/p>\n
vous jamais imagin\u00e9 qu\u2019une pand\u00e9mie <\/p>\n
mondiale puisse changer la vie des gens <\/p>\n
et devenir un tel facteur dans nos vies? <\/p>\n
TF : Je n\u2019ai jamais pens\u00e9 que je vivrais une
\ntelle exp\u00e9rience de mon vivant. On entend
\nparler de choses comme la grippe espagnole
\net on se dit : \u00ab Une telle chose \u00e9tait possible
\n\u00e0 l’\u00e9poque, mais pas aujourd’hui. Pas avec
\nles soins de sant\u00e9 que nous avons et une
\ncapacit\u00e9 de recherche aussi avanc\u00e9e \u00bb.
\nJe me souviens du SRAS et de la peur
\nqu\u2019il a provoqu\u00e9e. Il nous a touch\u00e9s, mais
\ncertainement pas \u00e0 ce point. Qui aurait pu
\npenser que les gouvernements ordonneraient
\nla fermeture d\u2019entreprises et l\u2019auto-
\nisolement de la population dans un avenir
\npr\u00e9visible? Si quelqu\u2019un m\u2019avait sugg\u00e9r\u00e9 cela,
\nm\u00eame en f\u00e9vrier, j\u2019en aurais fait peu de cas. <\/p>\n
Vous \u00e9tiez dans le dernier trimestre <\/p>\n
de votre mandat d\u2019un an en tant que <\/p>\n
pr\u00e9sident. Vous rappelez-vous quand vous <\/p>\n
avez compris que tout allait changer? <\/p>\n
TF : J\u2019\u00e9tais en train de pr\u00e9parer un voyage
\n\u00e0 l\u2019\u00e9tranger pour assister aux r\u00e9unions
\ndu Conseil d\u2019administration de la First <\/p>\n
COVID-19<\/p>\n
Le leadership ouvre
\nune voie navigable en
\np\u00e9riode de pand\u00e9mie
\n Un entretien avec le pr\u00e9sident sortant de l\u2019ICE, Thomas Fox, AACI, P.App <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 8 Return to CONTENTS<\/p>\n
LE COIN DE L\u2019EX\u00c9CUTIF<\/p>\n
Avez-vous demand\u00e9 aux membres <\/p>\n
de l\u2019ICE, ou \u00e0 toute autre personne, <\/p>\n
ce qu\u2019ils attendaient de leur groupe <\/p>\n
de direction pendant cette p\u00e9riode? <\/p>\n
TF : A mon avis, c\u2019est une p\u00e9riode sans
\npr\u00e9c\u00e9dent, sans aucun plan pr\u00e9con\u00e7u qui
\npourrait aider ou \u00eatre pertinent dans la situation
\nactuelle. Cela dit, j\u2019ai certainement dans ma vie
\nun groupe de mentors auxquels j\u2019ai fait appel,
\ncomme je l\u2019ai fait \u00e0 maintes reprises sur le
\nplan professionnel et personnel, pour conna\u00eetre
\nleur point de vue. Il est toujours important de
\ns\u2019appuyer sur ceux en qui vous avez confiance
\ndans des moments comme celui-ci. <\/p>\n
Quels types d\u2019objectifs et de priorit\u00e9s <\/p>\n
avez-vous fix\u00e9s, pour vous-m\u00eame ainsi <\/p>\n
que pour l\u2019Ex\u00e9cutif et le personnel?<\/p>\n
TF : D\u2019abord et avant tout, la priorit\u00e9 num\u00e9ro
\nun \u00e9tait de prot\u00e9ger les membres et de les
\naider \u00e0 \u00eatre socialement responsables. Il
\ns\u2019agissait de fournir aux membres les outils
\nn\u00e9cessaires pour leur permettre de travailler
\ndans cette situation inusit\u00e9e, mais aussi de
\nsensibiliser les intervenants, nos membres
\net le public \u00e0 l\u2019importance de cette d\u00e9marche
\npour leur propre sant\u00e9 et s\u00e9curit\u00e9, ainsi que
\npour la sant\u00e9 et la s\u00e9curit\u00e9 du grand public. <\/p>\n
Comme vous n\u2019avez pas pu vous <\/p>\n
r\u00e9unir en personne, comment avez-vous <\/p>\n
assur\u00e9 la communication n\u00e9cessaire <\/p>\n
\u00e0 l\u2019exercice des fonctions du Conseil <\/p>\n
d\u2019administration et de la direction? <\/p>\n
TF : Avant le 10 mars, je ne savais rien de
\nl\u2019application Zoom. Maintenant, je suis un
\nexpert de Zoom. <\/p>\n
Pensez-vous avoir accompli ce que <\/p>\n
vous deviez accomplir pendant cette <\/p>\n
p\u00e9riode pour l\u2019Institut et ses membres? <\/p>\n
TF : On peut toujours se fixer des objectifs
\net essayer de les atteindre, mais j\u2019ai appris
\nque la r\u00e9alit\u00e9 est que les choses changent et
\nque vous devez changer pour jouer les cartes
\nque vous avez en main. Il est certain que les
\nobjectifs que je voulais atteindre au d\u00e9but de
\nmon mandat n\u2019ont pas \u00e9t\u00e9 r\u00e9alis\u00e9s. Mais avec
\nle recul, je pense que mon \u00e9quipe et moi avons
\natteint les objectifs que nous devions atteindre. <\/p>\n
En regardant en arri\u00e8re, y a-t-il eu <\/p>\n
des aspects o\u00f9 vous pensez que l’on <\/p>\n
aurait pu faire plus? <\/p>\n
TF : J\u2019aurais aim\u00e9 me concentrer davantage
\nsur l\u2019avenir et sur ce \u00e0 quoi ressemblera
\nl\u2019\u00e9valuation des biens immobiliers dans
\n5 \u00e0 10 ans. J\u2019aurais aim\u00e9 me concentrer
\nsur un message positif aux membres sur
\nla fa\u00e7on de s\u2019adapter au changement.
\nMalheureusement, le dernier trimestre de
\nmon mandat ne m\u2019a pas permis de le faire. <\/p>\n
Que nous reste-t-il \u00e0 faire <\/p>\n
\u00e0 l\u2019avenir pour nous en sortir? <\/p>\n
TF : Nous devrons accepter certaines des
\nnouvelles r\u00e9alit\u00e9s de notre profession.
\nNous devrons \u00e9galement nous concentrer
\nsur un plan visant \u00e0 maintenir la
\npertinence de nos membres dans ce
\nnouvel espace. Il faudra tirer parti au
\nmaximum des possibilit\u00e9s \u00e9ducatives et
\nprofessionnelles. Nous devons \u00eatre pr\u00eats \u00e0
\nsaisir les occasions qui se pr\u00e9sentent. <\/p>\n
Dans l\u2019optique du leadership, pouvez-<\/p>\n
vous d\u00e9gager des points positifs <\/p>\n
r\u00e9sultant de cette pand\u00e9mie? <\/p>\n
TF : Avec le recul, nous avons \u00e9t\u00e9 capables
\nd\u2019\u00eatre agiles et d\u2019accomplir des t\u00e2ches
\nde mani\u00e8re tr\u00e8s peu conventionnelle. Des
\nobstacles nous ont barr\u00e9 le chemin, mais
\nnous avons quand m\u00eame r\u00e9ussi. Je crois
\nque cela montre \u00e0 quel point nos membres
\nsont forts et r\u00e9sistants. Si le changement
\nest parfois tr\u00e8s difficile, nous avons prouv\u00e9
\nque, lorsque cela est n\u00e9cessaire, nous
\npouvons changer pour r\u00e9ussir. <\/p>\n
Pensez-vous que cette pand\u00e9mie <\/p>\n
aura des r\u00e9percussions ou des <\/p>\n
effets \u00e0 long terme sur la profession <\/p>\n
d\u2019\u00e9valuateur et sur la mani\u00e8re dont les <\/p>\n
\u00e9valuateurs m\u00e8nent leurs activit\u00e9s? <\/p>\n
TF : J\u2019aimerais savoir ce que l\u2019avenir nous
\nr\u00e9serve. Je pense qu\u2019on peut dire sans
\nrisque de se tromper que la Covid-19 va
\ncertainement modifier notre secteur et que
\nles effets \u00e0 long terme sont certains. La
\nroute que nous avons emprunt\u00e9e le mois
\ndernier n\u2019est certainement pas la m\u00eame <\/p>\n
que celle que nous empruntons aujourd\u2019hui et,
\ntr\u00e8s certainement, notre route \u00e0 l\u2019avenir sera \u00e0
\nnouveau diff\u00e9rente. <\/p>\n
Quels seront les effets \u00e0 court ou \u00e0 <\/p>\n
long terme de cette pand\u00e9mie sur <\/p>\n
le fonctionnement du Conseil <\/p>\n
d\u2019administration et de l\u2019Ex\u00e9cutif de l\u2019ICE? <\/p>\n
TF : \u00c0 court terme, nous continuerons \u00e0 nous
\nr\u00e9unir virtuellement. L’orientation et les t\u00e2ches
\ndu Conseil d’administration ont chang\u00e9. Nous
\nsommes maintenant plus concentr\u00e9s sur le mois
\n\u00e0 venir ou sur l’ann\u00e9e \u00e0 venir que nous ne l’avons
\njamais \u00e9t\u00e9 pendant mon mandat au Conseil.
\nUne fois que les choses seront r\u00e9gl\u00e9es, je vois
\nle Conseil d’administration de l\u2019ICE se livrer \u00e0
\nun exercice approfondi pour r\u00e9pondre \u00e0 cette
\nquestion dans une perspective \u00e0 long terme. <\/p>\n
Dans ces circonstances inhabituelles, <\/p>\n
sans congr\u00e8s annuel, comment la <\/p>\n
transition vers un nouveau pr\u00e9sident et <\/p>\n
un nouvel Ex\u00e9cutif sera-t-elle affect\u00e9e? <\/p>\n
TF : Heureusement, nous allons proc\u00e9der \u00e0
\nune AGA virtuelle, ce qui permettra au Conseil
\nd\u2019administration d\u2019effectuer la transition
\ncomme d\u2019habitude. <\/p>\n
Quel r\u00f4le jouerez-vous personnellement <\/p>\n
dans cette transition? <\/p>\n
TF : En g\u00e9n\u00e9ral, le r\u00f4le du pr\u00e9sident sortant
\nest un r\u00f4le de soutien. Jan Wicherek, notre
\npr\u00e9sident \u00e9lu, sait que je le soutiendrai de toutes
\nles mani\u00e8res possibles et \u00e0 tous les titres qu\u2019il
\njugera appropri\u00e9s. \u00c9tant donn\u00e9 la situation sans
\npr\u00e9c\u00e9dent dans laquelle nous nous trouvons, il est
\nimportant que les dirigeants de l\u2019ICE travaillent
\nensemble pour faire avancer notre profession. <\/p>\n
En tant que pr\u00e9sident sortant, ayant <\/p>\n
travers\u00e9 cette p\u00e9riode sans pr\u00e9c\u00e9dent, <\/p>\n
quel message ou conseil souhaitez-vous <\/p>\n
transmettre aux membres? <\/p>\n
TF : Profitez de l\u2019occasion pour acqu\u00e9rir de
\nnouvelles comp\u00e9tences. Assurez-vous que vous
\n\u00eates engag\u00e9 avec l\u2019ICE – ses communications, son
\ngroupe de travail sur la Covid-19, son groupe de
\ntravail Fa\u00e7onner notre avenir. Soyez attentifs
\naux opportunit\u00e9s qui se pr\u00e9sentent sur votre
\nmarch\u00e9 et n\u2019ayez pas peur d\u2019en profiter. <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 9Return to CONTENTS<\/p>\n
COVID-19<\/p>\n
AIC Members are
\ncontinuing to adapt and <\/p>\n
operate during these
\nunprecedented times.<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 10 Return to CONTENTS<\/p>\n
Appraisers operating
\nduring the worldwide
\npandemic <\/p>\n
the very
\nsound of the term leaves people the
\nworld over filled with fear and anxiety
\nas to what the ultimate consequences of the
\nvirus will be with respect to human life, economic
\nhardship and general social behavior modification.<\/p>\n
For real estate appraisers across Canada, whether
\nemployed by a larger organization or operating
\ntheir own appraisal practice, the past two months
\nhave seen their companies close, their clients
\nand their real estate projects put on hold, and
\ntheir homes become their places of work.<\/p>\n
While there is no clear picture as to when the
\nworld will return to normal, what that new normal
\nmight look like, and when business will resume
\nto at least a semblance of pre-pandemic times,
\nappraisers coast-to-coast are finding ways to
\ncontinue functioning, conducting their business,
\nand practicing their profession in unique,
\ncreative and determined ways. <\/p>\n
In this feature, we share the stories of seven
\nAppraisal Institute of Canada (AIC) Members who
\nare continuing to adapt and operate during these
\nunprecedented times.<\/p>\n
COVID-19: CLAUDIO POLITO, AACI, P.App is a Managing Partner of
\nCross-Town Appraisal Ltd., a mid-size firm operating in the <\/p>\n
Greater Toronto Area. <\/p>\n
LEIGH WALKER, CRA, P.App is the President of Lawrenson <\/p>\n
Walker Appraisers Ltd., a residential appraisal firm in Greater <\/p>\n
Vancouver, Greater Victoria, Okanagan, Peace Region and Calgary.<\/p>\n
DAN JONES, AACI, P.App is the President of Campbell & <\/p>\n
Pound Appraisals Ltd, servicing the Greater Vancouver Area <\/p>\n
and Fraser Valley. He is also the President and CEO of both the <\/p>\n
commercial-industrial firm Campbell & Pound Commercial and the <\/p>\n
residential appraisal firm Campbell & Pound Appraisals. <\/p>\n
ADAM DICKINSON, CRA, P.App is the co-owner and Secretary-<\/p>\n
Treasurer of De Stecher Appraisals Ltd. in Saint John, NB. <\/p>\n
MIKE GARCELON, AACI, P.App is the Vice President of <\/p>\n
Professional Services for Suncorp Valuations in Saskatoon, SK.<\/p>\n
DEANA HALLADAY, CRA, P.App is the owner of Halladay <\/p>\n
Appraisal Services in Winnipeg, MB.<\/p>\n
MIKE KIRKLAND, AACI, P.App is a fee appraiser and partner <\/p>\n
at Kirkland, Balsom and Associates located in St. John\u2019s, NL.<\/p>\n
COVID-19<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 11Return to CONTENTS<\/p>\n
CLAUDIO: Like most Canadians, emotions vary day to day, but,
\nas we settle into the daily routine of the \u2018new normal,\u2019 coping
\nbecomes easier. As a firm, we were quick to use every tool in
\nthe appraiser kit. We realized an interior inspection would be
\ndifficult and a work around was possible. The challenge became
\nconvincing our lenders.<\/p>\n
LEIGH: My main coping mechanism is to serve as the calming
\ninfluence for my family, my team of 30 staff and their families. <\/p>\n
DAN: We have been doing as well as can be expected to this point
\nin time. No one really knows what is about to come, but keeping
\nabreast of news, technology and our industry is key. As in any
\ncrisis, you aim to get ahead of the curve and that is what we have
\nbeen attempting to do. Figuring out the current and anticipated
\nroadblocks, along with strong collaboration with stakeholders and
\nclients has been a successful strategy thus far. <\/p>\n
ADAM: As a business owner, I want to make sure that I am
\nencouraging our team to be safe and to make good professional
\ndecisions. Work has slowed in some areas, and it has been
\nstressful to make sure we are treating our people fairly and they
\nare getting what they need. I have been communicating with our
\nstaff and my co-owners regularly and have been taking webinars
\nabout effective management, in an effort to keep focus on the best
\npath forward. <\/p>\n
How are you coping personally and
\nprofessionally with the pandemic? <\/p>\n
When did you close your office
\nand begin working from home? Q<\/p>\n
Q
\nMIKE G: The pandemic is a natural event and it is important to
\nkeep things in context. Other than scale, the pandemic has similar
\nimpact on society and the economy as do severe storms or forest
\nfires, for example. Eventually it will pass. I focus on simply doing
\nmy job, keeping myself informed, and providing support to others
\nwhen I can.<\/p>\n
DEANA: My office is at home, so working
\nfrom home is normal for me. Having my two
\nadult children around most of the time is
\ndifferent, as they both had busy lives with work <\/p>\n
and school, so they were constantly coming and going.
\nHaving more family dinners is a bonus of the pandemic. I try
\nto get outdoors every day. I enjoy cycling and the fresh air
\nhelps to break the monotony of being at home. I have been
\nconnecting more with some distant family members and
\nformer colleagues by phone and by Zoom.<\/p>\n
MIKE K: Personally, it has been difficult, as I have a young family
\nthat struggles to understand why all this is happening. They really
\nmiss playing with their friends and daily activities. Professionally,
\nit has also been a challenge given there is less activity in the local
\nreal estate market. <\/p>\n
CLAUDIO: We closed our office quite early, prior to the
\nannouncement by the Provincial Government. We have had
\nour main servers on the \u2018Cloud\u2019 since 2009 and have had the
\ncapabilities for remote work since then. Like most offices, the
\nannual flu would spread from person to person, so we have always
\nencouraged staff to work remotely when not feeling well. <\/p>\n
LEIGH: We closed our office immediately and took it 100% virtual.
\nWe use technology such as VDI virtual desktop technology, Zoom,
\nSlack, Activtrak and Anow to continue functioning.<\/p>\n
DAN: By March 20, our appraisers were all working from home
\nremotely with tech and digital connection to the office. Team and <\/p>\n
client meetings are now virtual and held via Zoom.
\nFollowing the lead of the World Health Organization
\nand the Public Health Agency of Canada, the AIC
\nbegan sending out Communiques in mid-March
\nwith recommendations that pushed for safety of <\/p>\n
both the public and the appraiser. We also follow the Covid-19
\nupdates daily and keep ourselves informed of daily changes
\naffecting our stakeholders and clients.<\/p>\n
ADAM: Some of our staff had the foresight to start working from
\nhome in the second week of March. I then sent our admin staff to
\nwork from home on March 19. We do have some team members
\nwho still work in the office, though we limit those in the office
\nto two at any given time. Everyone has the opportunity to work
\nremotely, if they choose. <\/p>\n
MIKE G: Suncorp initiated mandatory work from home for our
\noffices in stages beginning in early March. By March 22, all of our
\noffices were closed and our entire staff was working remotely.<\/p>\n
MIKE K: While our office is physically closed to clients, most of our
\nstaff has been working from home since mid-March. We do have
\none appraiser who is working from the office. <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 12 Return to CONTENTS<\/p>\n
CLAUDIO: We have an internal messaging system for chat, Team
\nViewer for real time review, and Zoom for virtual office meetings.
\nWe instituted the full-day virtual office where staff and appraisers
\ncan log into Zoom to ask me questions and say hello\u2026 just as
\nthough I was in my office. <\/p>\n
LEIGH: Our admin staff has a continuous Zoom meeting from 9-5
\neach day, whereby each person can communicate verbally and
\nvisually with other staff, similar to the office environment. I do
\nregular Zoom meetings with our appraisal team as well.<\/p>\n
DAN: We log into Zoom daily so the team can discuss with
\nstakeholders any issues they may be having that are unique to
\nthe virus. As CEO, I am available 24\/7, depending on whether it
\nis a staff enquiry or a client operational issue. Many times they
\nare brainstorming with other staff members to find a solution
\nto issues that may arise strictly relating to Covid-19, new
\nunderwriting rules, or Terms of Reference changes instituted by
\nour stakeholders.<\/p>\n
MIKE G: We typically have 50-100 open files at any one time.
\nIn early March, we implemented a strategy that worked very
\nwell to prioritize and expedite all property inspections in
\nanticipation of disruptions.<\/p>\n
DEANA: I had a few litigation files on my desk, as well as some
\nunique assignments that involved a great deal of research.
\nClients are getting additional value for the fee right now, as I
\nhave extra time to research data, process and analyze. <\/p>\n
On the AIC volunteer side, I am part of the team that updated
\nthe 2020 Professional Practice Seminar, so I have spent time
\nreviewing material for the in-class sessions. We are also
\nupdating the candidate Introduction To Professional Practice
\nsession, so I have spent time reviewing that as well. I was
\ngoing to be presenting a session at the 2020 AIC Conference in
\nVancouver entitled \u2018Thinking Beyond First Mortgage Financing
\nAppraisals.\u2019 With the conference cancelled, I will be working
\non the development of that session for UBC where it will be
\ndelivered as a second level of CPD 132 Form Fillers \u2013 More
\nThan Just a Form. <\/p>\n
MIKE K: I had several challenging assignments ongoing when
\nthis all happened. In addition, our consultancy and advisory
\nwork has continued. <\/p>\n
How are you maintaining
\nregular contact with your staff?Q<\/p>\n
ADAM: Actually, we have been using old
\ntechnology for keeping in touch \u2013 lots of
\ntelephone calls, emails and texts.<\/p>\n
MIKE G: Suncorp invested considerable
\ncapital in recent years to upgrade all of
\nour IT equipment, systems and procedures. The company has
\nstate of the art technology including internal communication
\ntools, remote work applications, and extremely robust security.
\nWe were very pleased that our transition from business as
\nusual to all offices closed and mandatory work from home was
\nseamless, with no disruption to our clients. <\/p>\n
MIKE K: We are in frequent contact with our team through
\nMicrosoft Teams, emails and phone. We also installed a VPN
\nsystem since working from home, which allows all of our
\nappraisers to access files on our server.<\/p>\n
Were you working on specific
\nappraisal projects when this all happened? Q<\/p>\n
CLAUDIO: We were working on various assignments and had to
\nquickly adapt as required on a file-by-file basis. Our focus was to
\nmaintain the integrity of the full appraisal report without the aid
\nof an interior inspection. While this may be new in the \u2018lending\u2019
\nindustry, it is a common tool in situations where access is no
\nlonger available, such as retrospective analysis assignments or
\nhypothetical assignments.<\/p>\n
LEIGH: We had a number of projects on the
\ngo. In addition to moving our entire company
\nvirtual, we are using this time to revamp our
\noffice workflow procedures, moving from a <\/p>\n
transactional model towards a more client centric model.<\/p>\n
DAN: In BC, appraisers and all real estate professionals were on
\ntrack for a buoyant spring market where the demand from three
\nyears before had returned. Unfortunately, sales transactions
\ndecreased by 70% in the last two weeks of March from where they
\nwere in the first half of the month.<\/p>\n
ADAM: I had a few point-in-time appraisals and other work on the
\ngo when our Province\u2019s state of emergency started, and I sent the
\nteam home.<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 13Return to CONTENTS<\/p>\n
CLAUDIO: For the most part, we continued with those
\nassignments that were deemed reasonable to proceed. Some,
\nhowever, have been placed on the shelf until we get back to a level
\nof normalcy. <\/p>\n
LEIGH: Thankfully, we have not had any interruptions to workflow.
\nOur order volumes are down, however, my days seem to be as busy as
\never with business development, Zoom meetings, webinars, etc. Our
\ngoal is to be in the best position possible when this lockdown is lifted.<\/p>\n
DAN: As a firm carrying out multiple consulting services for
\nclients, we can see that the commercial business, ICI and Reserve
\nFund Planning has fallen considerably. Residential is much
\nslower, but more resilient than commercial in that many sales
\nand purchases took place in February and the first two weeks of
\nMarch. March overall showed reasonably acceptable numbers
\nwith the general marketplace being unaware of what was to come
\nwith Covid-19. Many appraisers are still seeing a continuation and
\ncompletion of those early March deals, but the feeling is that, after
\nthose deals make their way through the system, appraisers may
\nsee their work reduced to levels never seen before.<\/p>\n
ADAM: I have been communicating with clients explaining what
\nthe limitations of work will be during the current situation. A few
\nhave put projects on hold or cancelled appraisals due to client <\/p>\n
needs at this time. Others have understood that we cannot predict
\nthe future, and have continued with their appraisal engagements
\nunder the new circumstances. I expect some projects will start
\nback up when the \u2018new normal\u2019 is established. <\/p>\n
MIKE G: Many of our inspections were put on hold. In some cases,
\nwe were able to conduct exterior inspections, or virtual inspections,
\nand complete the file. Interestingly, some of our clients had empty
\nbuildings during the pandemic, and, in those cases, we were able to
\nexpedite those inspections and complete the file ahead of schedule.<\/p>\n
DEANA: Work has continued on for me, although as time passes,
\nnew work coming in has definitely slowed. The houses that I have
\ninspected have either been vacant for some time or no one is
\ncurrently residing there. AIC volunteer work has also kept me
\noccupied and engaged in the profession. While it may not pay well,
\nit is definitely rewarding. <\/p>\n
MIKE K: Most of our consultancy and advisory work has continued
\nas normal. I meet with clients on a regular basis through Zoom.
\nHowever, some files have been put on hold as clients are concerned
\nabout how this pandemic will affect real estate values. In cases
\nwhere they would like us to proceed under current market
\nconditions, we inform them that our reports will include less
\ncertainty and a higher degree of caution applied to the valuation.<\/p>\n
Have you been able to continue with
\nany of these projects or are they on hold
\nuntil we are back to some sort of normalcy? <\/p>\n
Q<\/p>\n
How are your clients reacting
\nto this type of arrangement?Q<\/p>\n
CLAUDIO: Initially, our clients were unaware of all the tools
\navailable to the appraiser. Once explained, most lenders realized
\nthis was the \u2018new normal\u2019 for the time being. Safety of the
\nappraiser and the occupant of the dwelling had to take precedent. <\/p>\n
LEIGH: We developed Modified Full Appraisal procedures and
\nworked to get them quickly adopted by the lending community.
\nOur clients were thankful for the innovation and efforts to smooth
\nout what could have been an uncertain appraisal process.<\/p>\n
DAN: The clients and stakeholders have been very receptive to
\nour ability to adapt to this pandemic and the challenges posed to
\ncarry on doing business. Most have bought into a hybrid appraisal
\nservice known as the Modified Full Appraisal, where the appraiser
\nvisits the property for exterior photos and inventory taking, but
\nwhere only the exterior is visited. The appraiser has a verbal
\nconversation with the homeowner or occupant beforehand to
\ndiscuss all aspects of the property\u2019s interior, including updates,
\ncondition, inventory, etc. Using a new Walkthrough app (from our <\/p>\n
software provider) developed specifically for the pandemic and
\nModified Full Appraisal, the homeowner then takes interior photos
\nof every room in the house and uploads photos to the appraiser
\n(date and time stamped as current) for insertion into the report
\nbeing prepared. The appraiser, while at the home, may also run
\na virtual walkthrough video with the homeowner\/occupant via
\nFacetime, Skype, WhatsApp, or other technology.<\/p>\n
ADAM: For financing appraisals, I have made
\nsure that borrowers and lenders understand the
\nlimited scope of inspections that are possible,
\nand that language in the reports will explain <\/p>\n
that economic conditions and changes could lead to value
\nfluctuations in the future. Once everyone has agreed to these
\nconditions, we have been able to proceed smoothly. Some
\nclients are better than others at providing good photographs
\nand property details required for us to complete our work. <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 14 Return to CONTENTS<\/p>\n
MIKE G: Our clients appreciated our dedication to safety, our
\nfocus on being informed of actual facts, and our efforts to either
\nexpedite the inspections or suggest alternatives. <\/p>\n
DEANA: Most of my clients are private individuals, so it requires
\nmore explaining as to how the inspection process will be
\nconducted. I ask that all lights are on throughout the home and
\nthat all doors are open so I can see the house as \u2018contact free\u2019 as
\npossible. Questions are asked outside from the required distance
\nand the usual conversation happens. It seems a bit awkward at
\ntimes, but most clients understand the process. <\/p>\n
MIKE K: Clients appear to understand the
\nchallenges we face in these uncertain times.
\nSome have decided to wait for reports and
\nfor us to gauge market conditions later, while <\/p>\n
others require the work to be completed without delay. <\/p>\n
CLAUDIO: Early on, our clients were contacted with the solutions we
\nhad available to them. We spoke to their risk and credit departments,
\nensuring that a full and reliable appraisal could be achieved with the
\nnew processes in place. In addition, I have been asked to participate
\nin meetings with lenders and, on one occasion, was the guest speaker
\non a lender\u2019s conference call with 500+ market participants. <\/p>\n
LEIGH: I have been in daily contact with all industry stakeholders
\nincluding banks, alt lenders, private lenders, brokers, appraisal
\norganizations and software providers. <\/p>\n
DAN: Our firm advertises on a radio network which reaches all of
\nBC and parts of Alberta. We have also sent multiple Communiques
\nto our stakeholders informing them that appraisers are an
\nessential service, that our company has remained open for
\nbusiness, and that we have taken the pandemic seriously. We let
\nthem know of the safety measures employed, company policy
\nand our ultimate goal of protecting them and their clients\u2019 health.
\nPress releases have also been distributed to inform clients of
\nour technology and virtual meeting abilities. One new option is
\nthe collaboration with our tech partner and their new interior
\ninspection Walkthrough app that was developed quickly and
\nefficiently to meet the needs of the public.<\/p>\n
Have you taken any special measures to
\ncommunicate with existing and potential
\nclients to let them know you are still
\noperational and how that will work for
\nas long as these conditions exist?<\/p>\n
Q<\/p>\n
ADAM: We have made sure our recurring
\nclients know we are \u2018open for business\u2019
\nand have responded to inquiries in a
\ntimely fashion. We have updated our social
\nmedia to explain that our team is working
\nremotely, but have not proactively marketed
\nour availability in these times. <\/p>\n
MIKE G: We communicate with all of our stakeholders on a regular
\nbasis. Being an essential service is an important responsibility
\nthat we take seriously. We have made every effort to serve our
\nclients, while following all government restrictions and guidelines.<\/p>\n
DEANA: I have updated my company website to reflect the latest
\ninformation provided by the AIC, Health Canada and Provincial
\nauthorities. <\/p>\n
MIKE K: We contacted our clients to make them aware that our
\nbusiness is operating remotely. We also sent our clients a special
\ninformation bulletin about the impacts Covid-19 is having on the
\nreal estate market.<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 15Return to CONTENTS<\/p>\n
CLAUDIO: We are a full-service firm involved with a variety of
\nassignments. We have decided to maintain our current client list,
\nbut eagerly welcome any new assignments. <\/p>\n
LEIGH: Charles Darwin said, \u201cIt is not the strongest of the
\nspecies that survives, nor the most intelligent, it is the one that
\nis most adaptable to change.\u201d I believe this is especially true for
\nappraisers as a result of Covid-19. <\/p>\n
DAN: Although thought to be a temporary measure, the Modified
\nFull Appraisal may be continued in certain instances post-virus.
\nFor instance, it may be a preferred technique for keeping the
\nfees reasonable for properties in remote areas where appraisers
\ncharge for driving long distances. Images obtained by the owner
\nand a recorded Zoom interior tour between owner and appraiser
\n(date and time stamped) may make these types of assignment
\nmore economical for lenders.<\/p>\n
We anticipate work moving forward as debt-strapped Canadians
\nvisit their broker or bank virtually and apply for extended lines of
\ncredit where appraisals will be necessary to refinance existing
\nmortgages. The apparent risk after we move deeper into the
\nsummer will also harvest more updated appraisals from lenders
\nconcerned about market risk. Bankruptcy, foreclosure and divorce
\nwill always provide sources of appraisal revenue during slowdowns
\nin the market and the Covid-19 crisis will be no exception.<\/p>\n
During this time, it is important to keep our hands on the wheel
\nsince the virus can change the complexion of the economy in days
\nrather than months. I call my clients daily and forward policy and
\nTerms of Reference changes to our team constantly to make sure
\neveryone is on the same page.<\/p>\n
ADAM: As local businesses adapt and change because of the
\nshutdown, I believe there will be opportunities. I think some local
\nbusinesses will have different space needs after this \u2013 some needing
\nless, some needing more, and some needing different types of space
\nif their business models have changed (e.g., a retailer successfully
\nselling online might need less showroom and more warehousing).
\nI think appraisers will be available to provide advice and valuations
\nas these changes in demand are felt in the market. <\/p>\n
MIKE G: With change comes opportunity, and we have identified
\nnew opportunities that we are pursuing.<\/p>\n
DEANA: I am still accepting appraisal assignments, but there
\nare conditions that need to be met and I explain that during the
\ninitial conversation or email. I forward a letter explaining what
\nprecautions I will be taking and asking that the inspection be
\ncompleted while the home is unoccupied. I ask that all lights be
\non, doors be open, and access to all areas be as contact free as
\npossible. Clients are welcome to ask questions of me or provide
\ninformation before or after the inspection. <\/p>\n
MIKE K: As a fee appraiser, I believe there are always opportunities
\nto explore new business prospects. This includes reaching out to
\nclients we have not heard from in awhile and promoting our advisory
\nservices to potential clients. With property values changing, our
\nclients will require valuation experts to help them make the best real
\nestate decisions. Our clients will want to check the property value for
\ndifferent purposes. We anticipate there will be increased refinance
\nopportunities and, unfortunately, work coming from estate, divorce,
\nbankruptcy and foreclosure proceedings.<\/p>\n
CLAUDIO: As Managing Partner of Cross-Town Appraisal and
\nOntario President of the AIC, you can imagine how hectic those
\nearly days were. The challenge was how to maintain the health
\nand safety of appraisers, while providing them with the tools to
\ncontinue earning a living. <\/p>\n
LEIGH: With so much discussion about appraising during Covid-19
\namong various stakeholders, making sure accurate messaging
\nabout appraisals gets out there has been the biggest challenge. <\/p>\n
DAN: The biggest challenge is wondering where the market is
\ngoing to go and for how long. Although we have past data from the
\nfirst quarter of 2020, appraisers do not predict or forecast values. <\/p>\n
Are there opportunities to pursue
\nnew business during this time?Q<\/p>\n
What are the biggest challenges you
\nface in doing your job or operating your
\ncompany during these unprecedented times?<\/p>\n
Q
\nWhen sales and listing data is limited due to inactivity and
\nthe virus-related holding pattern, we can only hope that our
\nconclusions make sense to the economy and that our work stands
\nthe test of underwriters, purchasers and the market.<\/p>\n
ADAM: As an appraiser, the biggest challenge has been making
\nsure I am providing useful analysis to clients in the current
\ncircumstances. I have been trying to make sure anyone looking for
\nan appraisal knows what we can and cannot do.<\/p>\n
MIKE G: In times of significant disruption, it is essential that
\nmanagement implement strategies that serve our clients and the
\npublic, are supportive to our staff, and are right for the business. <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 16 Return to CONTENTS<\/p>\n
CLAUDIO: We quickly developed and
\npublished a Covid-19 policy on our website.
\nIt began with a market warning given the <\/p>\n
uncertainty of what was transpiring. It quickly evolved
\ninto a recommendation for the immediate halt to interior
\ninspections. We then laid out the process we would take to
\nensure we had sufficient information on the interior of the
\nsubject property. This included the occupant providing real
\ntime pictures, the appraisers being able to view and take
\npictures through ground floor windows, using virtual tools
\nsuch as Facetime and WhatsApp, and relying on third party
\ninformation, including information contained internally on
\nfile at the office.<\/p>\n
LEIGH: We have continued to function by relying heavily on social
\nmedia, the telephone and email. Getting the right information to
\nour clients as quickly as possible was one of our initial goals.<\/p>\n
DAN: Utilization of technology is key to overcoming the coming
\nrecession. Analyzing data and the origin of the data is also important.
\nOur company utilizes an office management system with a powerful
\nanalytics feature which tells the manager who is doing what
\nand when, as well as the instant status of assignments. Used in
\ncombination with client deadlines, it makes the management of a
\nteam more effective. We can operate the same volumes of business
\ntoday with 66% less touches on a file than say five or six years ago.
\nIn the past, I would require human contact with the stakeholder\/
\nclient as many as 10 times per file, whereas now, with technology,
\nartificial intelligence, client auto notifications, and digitization, we
\nmight only touch that file three or four times. This saves time and
\nmoney in redundancies, phone calls, and clerical staff interactions
\nwith the file and makes it more profitable.<\/p>\n
ADAM: Communication has been key to work around the challenge
\nof making sure clients are getting useful advice. I have been <\/p>\n
Have you been able to work
\naround these challenges?Q<\/p>\n
upfront with clients about what can and cannot be
\ndone. When someone is coming to us for a financing
\nappraisal, I encourage them to confirm with their lender that an
\nappraisal with a limited inspection is acceptable, and that they
\naccept the fact we do not know what will happen in the future. <\/p>\n
MIKE G: We chose to put minimal weight on media reports.
\nInstead, we relied on facts from actual sources which, in just
\nabout all cases, would be the actual orders or documents posted
\nto government websites. In some cases, we obtained opinions
\nfrom legal counsel or other advisors.<\/p>\n
DEANA: Ensuring that some type of conversation takes places \u2013
\neither immediately after the inspection while outside (two meters
\napart) or via phone\/text before writing the report has helped.
\nFor example, when completing a retrospective report, if the
\nproperty has changed substantially from the effective date,
\nI would normally ask to see photos while at a home. Now I have
\nthe client send the pictures by email or text and can follow up
\nwith additional questions. <\/p>\n
MIKE K: AIC has been proactive in its approach to this pandemic
\nby working with lenders and the professional liability insurance
\nprogram. The Institute quickly implemented Extraordinary
\nLimiting Conditions and Assumptions such as \u201cThis report
\nassignment was completed
\nwithout physical access to
\nthe interior\/exterior of this
\nproperty. Property details have
\nbeen identified and collected
\nthrough other means as
\nnoted in this report.\u201d These
\nhave allowed our industry to
\ncontinue to function. We have
\nalso adopted new techniques
\nsuch as Facetime calls with
\nproperty owners to assist
\ngathering accurate information. <\/p>\n
I have found that the biggest challenge to finding that balance has
\nbeen the massive volume of inaccurate or out of date information
\nthat exists from every media stream. During uncertain times,
\nit is essential to find a reliable source of factual information upon
\nwhich to make appropriate decisions.<\/p>\n
DEANA: For me, one of the most enjoyable aspects of residential
\nassignments is the conversation with the client\/homeowner
\nduring the inspection. Completing inspections without the usual
\ndialogue that takes place while walking through a home, takes
\naway some of the opportunity to build a personal connection with
\nthe client. I find this especially challenging with divorce or estate <\/p>\n
work, as the rapport that you build and the conversations you have
\nduring the inspection is no longer there \u2013 or they are very brief.
\nThat client or homeowner may think you are uninterested in what
\nthey are saying or being \u2018standoffish.\u2019 It helps to let the client know
\nthat this is not the way you usually conduct site visits. <\/p>\n
MIKE K: One of the obvious challenges is not completing interior
\ninspections. We have adopted the AIC\u2019s recommendation that
\nappraisers minimize or avoid onsite inspections and complete
\nreports without onsite inspections. Another challenge is balancing
\nwork and family life while working from home. <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 17Return to CONTENTS<\/p>\n
ADAM: I enjoy going to properties. Once the public health concerns
\nhave subsided, I hope to be back out in the field, taking my own
\nphotos and making my own in-person observations about the
\nproperties I am appraising. <\/p>\n
As for client service, we have updated our billing and payment
\nsystems to be more effective for remote work, using an online payment
\nsystem. We will keep using the new payment platform going forward. <\/p>\n
MIKE G: It is too soon to predict the future, but I believe that most
\nbusinesses are working towards a return to normalcy, which is a
\nwise strategy. However, when the pandemic is over, there will be an
\nopportunity for everyone to look back and learn some lessons. At
\nthe very least, I would think all industries will embrace technology
\nto a much larger extent, and much quicker, than ever before.<\/p>\n
DEANA: Although I have been fortunate enough to not have to
\ncomplete assignments without a full inspection during the pandemic,
\nI think appraisers are realizing that it is not easier to operate this
\nway. This has given AIC Members a different view of the importance of
\nactually seeing properties first hand. We use all of our senses when
\ninspecting houses. It is unlikely a homeowner applying for a mortgage
\nwill show you items that may have a detrimental impact on the value.
\nThings like doors that do not close properly, stained carpets, a cat
\nurine odor, a slope in the floor, or water seepage in the basement
\nwill likely not be pointed out or noted. If these items come to light in a
\nforeclosure later on, lenders will become aware of the importance of
\non-site inspection by an appraiser. These items may have an impact
\non the value or alert an appraiser and\/or lender to the need for further
\nprofessional advice. In the coming months, it may be necessary to
\ncontinue \u2018virtual inspections,\u2019 but I do not think appraisers will see this
\nas an easy way out. <\/p>\n
MIKE K: Operating from home could continue for many firms once
\nthis is over. This could have a serious impact on the demand for
\noffice space, which could influence property values. The special
\nconditions that have been implemented by the AIC are intended to
\nallow members to continue to work during the pandemic. I strongly
\nbelieve, however, that the best way to value a property is through
\nan interior, onsite inspection. <\/p>\n
Will the way you are operating during
\nthis pandemic change how you function
\npersonally or professionally when it is over? <\/p>\n
Q<\/p>\n
What toll, if any, do you feel this will have
\nfinancially on you and your business?Q<\/p>\n
CLAUDIO: Like most firms, there has been a slowdown in
\nbusiness, but we anticipate an improvement once the pandemic is
\nover. Low interest rates and pent up demand will hopefully spur on
\na return to better times.<\/p>\n
LEIGH: A slower real estate market produces less order volume
\nand revenue. We will definitely take a hit.<\/p>\n
CLAUDIO: Nothing substitutes for a full interior inspection by a
\nqualified appraiser. That is my opinion and that is how we will
\nproceed once the pandemic is over. However, the tools offered to
\nus such as virtual tours, Zoom meetings, and the like will be part
\nof our ongoing internal enhancements. With respect to health and
\nwellbeing, I can see appraisers wearing masks and being more
\nconscious of washing their hands before and after all inspections.<\/p>\n
LEIGH: We developed Modified Full Appraisal procedures and
\nworked diligently to get them quickly adopted by the lending
\ncommunity. Other appraisal business owners and I are part of an
\nappraisal business group that partnered with a leading appraisal
\ntech company to develop Walkthrough, which is a tool to engage
\nhomeowners to help appraisers do their job. These tools will
\ncontinue to be part of how we function in the future.<\/p>\n
DAN: We are following the edict from
\nAIC National that says the actions here are
\ntemporary. One of the reasons that we advocate
\nfor a full appraisal is that: (1) the insurance <\/p>\n
coverage goes from $50,000 on a drive-by to $2,000,000 on a
\nfull appraisal; and (2) the lenders always want land values,
\nremaining economic life, percentage of completion, and a
\nsingle concluded value. None of these can be provided in a data
\nsales sheet, desktop or drive-by service.<\/p>\n
By completing the Modified Full Report, the appraiser
\nleaves the door open for the lender to send the appraiser back
\nto the property for updated photos and to undertake an update
\nto the original appraisal, which would not be possible with the
\nother services.<\/p>\n
At the end of the day, I truly believe industry stakeholders
\nwill still place the greatest weight on a full appraisal with
\ninterior inspection carried out by an experienced, independent
\nappraiser. Preventing fraud will always be a priority of these
\norganizations, as will making sure the photos are taken and
\nthe interior viewed by the appraiser rather than someone with
\nan inherent conflict of interest (e.g., homeowner).<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 18 Return to CONTENTS<\/p>\n
DAN: For us, it means valuing what your team members do and
\nhow they do it. It means making every effort to disburse and
\nrotate the business evenly to as many staff as possible. During
\nthe last recession, rather than layoff staff, we trained many
\nof our residential consultants into a new property class. Daily
\nseminars were held teaching commercial and industrial valuation
\ntechniques. I would take groups of five into site inspections and
\nthen we would all work through the reports as a team. The fees
\ncharged to the clients would be spread evenly among the new
\nstudents with a view of not making a profit for the company as
\na short-term measure of survival. It gave us a more diversified
\nstaff in the long run, with the ability to maintain staff levels until
\nthe recession ended. The investment of time and money into team
\nmembers has lasting benefits. The longevity of a staff member
\nand their contributions are by-product of the environment they are
\nin and the trust that the firm has in each of them.<\/p>\n
ADAM: We have had less work since this pandemic started.
\nBecause we had been busy in the months leading up to this,
\nhopefully, we will handle the financial storm well. That being said,
\nI do worry about keeping our team busy if the slowdown in our
\nresidential department continues for too long. <\/p>\n
MIKE G: In the short- and medium-term, this is very disruptive to
\nour staff as well as on the company\u2019s cash flows and resources.
\nIn the longer term, I expect an eventual return to normalcy. I also
\nexpect many companies will develop detailed disaster plans.<\/p>\n
DEANA: Hard costs of running an appraisal practice \u2013 regardless
\nof the size \u2013 are significant. Monthly or annual costs for access to
\nMLS data, real estate board memberships, cellphones, insurance,
\nsoftware subscriptions, website hosting and IT contracts will all
\ncontinue. We need to have those items in place for one job or 50 jobs
\nper month. Most of the revenue I am generating at this point is
\ngoing to cover those costs. Fortunately, I have been able to access
\nsavings and reserves to cover my personal expenses, since taking a
\npaycheque from the company right now
\nis not an option. <\/p>\n
MIKE K: Our revenues and workload
\nhave declined since the pandemic
\nstarted. I am confident, however, that
\nonce some normality is restored,
\nthere will be pent up demand for
\nour services.<\/p>\n
CLAUDIO: This may be the moment appraisers realize their true
\nvalue. At the onset, most market participants were running away
\nfrom the Coronavirus, yet appraisers were being asked to run into
\nthe virus at the risk of their wellbeing. To me, this crystallized the
\nvalue and importance of the appraiser.<\/p>\n
LEIGH: Thankfully, I do not believe there will be any major
\nrepercussions for my business. We are using this period to rework
\nour entire operation and I expect us to be in a strong position when
\nwe come out of this.<\/p>\n
DAN: Automated Valuation Models and machine\/computer home
\nvaluations do not give the lending community what they need
\nfor large loans in a fast-moving market. Brokers and lenders
\nneed pertinent and specific data that is not dated. This is what
\nappraisers provide and where the AVMs cannot compete.
\nHowever, I do believe that the separation of human contact may
\nprecipitate the evolution of technology taking its place in the
\nmarket. Where technology was utilized before the pandemic by <\/p>\n
various segments of society, I believe these segments
\nand all demographics will totally embrace
\ntechnology and artificial intelligence moving
\nforward. There will be more alliances and
\nconsolidations of apps in the mortgage and
\nvaluation industries.<\/p>\n
ADAM: In the short-term, I worry about keeping our staff and
\nappraisers engaged. Longer term, I am concerned about how
\nchanges in the real estate market will impact property values and
\ndemand for our services in our office and across the profession.<\/p>\n
MIKE G: I expect the opposite. Appraisers are an essential service
\nand this is our opportunity to rise to the occasion as a profession
\nand remind stakeholders of why we are essential.<\/p>\n
DEANA: There will be many changes in the economy that will have
\nan impact on our profession. There will be job losses, relationship
\nbreakdowns and mortgage defaults, and perhaps even more
\ndemand for higher risk loans. Appraisers who may have previously
\nhad AMCs or financial institutions as their primary clients need to
\nensure that they have the knowledge and experience in completing
\nassignments with the intended use other than first mortgage
\nfinancing. Substantially more detail and extensive analysis is required
\nfor appraisals with the intended use of second or third mortgage
\nfinancing, private lenders, foreclosure or divorce\/separation.<\/p>\n
MIKE K: While business volumes may have declined in the short-
\nterm, we are hopeful that our client base will require our services
\nonce the pandemic is over. Nevertheless, this could have the potential
\nfor long-term repercussions for some businesses that have not
\nadapted to new technology and areas of service offered. <\/p>\n
Do you feel there will be any significant
\nshort- or long-term repercussions for
\nyour business specifically and for the
\nappraisal profession as a whole? <\/p>\n
Q<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 19Return to CONTENTS<\/p>\n
CLAUDIO: Appraisers are no different than other professions.
\nThose who were able to pause and isolate because they were
\nfinancially able to do so did. Those who had the clientele that
\nrespected and valued their opinion had an easier time than those
\nwho were threatened with the loss of income and perhaps their
\nplace on an approved list. Some appraisers had to make difficult
\ndecisions involving risk to their personal or financial health. That
\nis a terrible position to be put in. Fortunately, through the support
\nand leadership of AIC National, this was quickly addressed.
\nHopefully, this was an eye opener. Choose clients that respect you
\nand the value you add to the process. Do not undervalue yourself or
\nyour profession. <\/p>\n
LEIGH: The appraisal profession post-Covid-19 will be much
\ndifferent than pre-pandemic times. It will be important to keep
\npace with industry innovations and other changes that are coming. <\/p>\n
DAN: Be patient and do not simply look in the rear-view
\nmirror. Looking ahead and into future integrations of your
\nbusiness is key to being relevant.<\/p>\n
ADAM: It is important to be cautiously optimistic. If you have
\nbeen working long hours leading up to this time, try to take the
\nslowdown as an opportunity to reflect on how to improve your
\nprocesses, so that when things get busier, you are ready to take
\non your work in a better way.<\/p>\n
MIKE G: Tune out the noise and base your
\nmanagement decisions and strategies on facts
\nfrom reputable sources.<\/p>\n
DEANA: Make sure you take care of yourself \u2013 try to keep some
\ntype of a routine. Take a daily walk or cycle. If you are working
\nfrom home, make sure you take a stretch break every hour. Reach
\nout to a colleague or close friend \u2013 by phone or email. Keeping
\nin contact with others will help to alleviate some of the anxiety of
\nthese stressful times. We will get through this together.<\/p>\n
I have been impressed with the AIC and its timely guidance
\nto appraisers through this pandemic. Checking the AIC website
\nregularly and incorporating the recommended clauses into your
\nreports will provide guidance to keep working and ensure you are
\nincorporating best practices into your business and your reports.
\nWe will all need to adapt to a new normal. <\/p>\n
MIKE K: While these are unprecedented times, I believe we will
\nbe able to continue to thrive as a profession. If you happen to have
\nmore free time, take the opportunity to diversify your scope of
\npractice or market your business. Remember that better days are
\nahead. I encourage all appraisers to practice social distancing,
\nstay physically active, work remotely (if possible), and leverage
\nthe tools that have been provided by AIC in order to continue
\nbeing productive. <\/p>\n
If you could share one piece of advice
\nwith other appraisers trying to cope with
\nthis situation, what would that advice be?<\/p>\n
Q<\/p>\n
Stay safe,
\nstay well!<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 20 Return to CONTENTS<\/p>\n
CDC provides quality,
\nprofessional valuations
\nto our clients on a timely
\nbasis with integrity,
\neffectiveness and value.
\nCDC fournit des \u00e9valuations
\nprofessionnelles de qualit\u00e9 \u00e0 ses
\nclients, de fa\u00e7on rapide, avec int\u00e9grit\u00e9,
\nefficacit\u00e9 et valeur. <\/p>\n
LocaL appraisers,
\nNatioNaL coverage,
\nexceLLeNt service.<\/p>\n
\u00c9vaLuateurs Locaux,
\ncouverture NatioNaLe, <\/p>\n
service exceLLeNt.<\/p>\n
CDC INC. is a national full service appraisal firm
\nCDC INC. est une firme nationale d\u2019\u00e9valuation multiservices
\nT \/ T\u00e9l. : 1.866.479.7922
\nF \/ T\u00e9l\u00e9c. : 1.877.429.7972
\nE \/ Courriel : info@cdcinc.ca
\nW : www.cdcinc.ca<\/p>\n
REAL PROPERTY APPRAISALS
\n\u00c9VALUATIONS IMMOBILI\u00c8RES
\nOur Value. Your Future.
\nNotre expertise. Votre avenir.<\/p>\n
mailto:info@cdcinc.ca
\nhttp:\/\/www.cdcinc.ca<\/p>\n
COVID-19<\/p>\n
Les membres de l\u2019ICE
\ncontinuent \u00e0 s\u2019adapter <\/p>\n
et \u00e0 exercer en ces
\ntemps sans pr\u00e9c\u00e9dent.<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 22 Return to CONTENTS<\/p>\n
\u00c9valuateurs immobiliers
\nexer\u00e7ant pendant la
\npand\u00e9mie mondiale <\/p>\n
le son
\nm\u00eame du terme laisse les gens du monde
\nentier remplis de peur et d’anxi\u00e9t\u00e9 quant aux
\ncons\u00e9quences ultimes du virus en ce qui concerne
\nla vie humaine, les difficult\u00e9s \u00e9conomiques et la
\nmodification g\u00e9n\u00e9rale du comportement social. <\/p>\n
Pour les \u00e9valuateurs immobiliers du Canada, qu’ils
\nsoient employ\u00e9s par une grande organisation ou
\nqu’ils g\u00e8rent leur propre cabinet d’\u00e9valuation, les deux
\nderniers mois ont vu la fermeture de leurs entreprises,
\nla suspension de leurs clients et de leurs projets
\nimmobiliers, et la transformation de leurs maisons
\nen lieux de travail. <\/p>\n
Bien que l’on ne sache pas encore exactement quand
\nle monde reviendra \u00e0 la normale, \u00e0 quoi pourrait
\nressembler cette nouvelle normalit\u00e9 et quand les
\naffaires reprendront au moins un semblant de ce
\nqu’elles \u00e9taient avant la pand\u00e9mie, les \u00e9valuateurs
\nd’un oc\u00e9an \u00e0 l’autre trouvent des moyens de continuer
\n\u00e0 fonctionner, \u00e0 mener leurs affaires et \u00e0 exercer leur
\nprofession de mani\u00e8re unique, cr\u00e9ative et d\u00e9termin\u00e9e. <\/p>\n
Dans ce reportage, nous partageons l’histoire de sept
\nmembres de l’Institut canadien des \u00e9valuateurs (ICE)
\nqui continuent \u00e0 s’adapter et \u00e0 fonctionner ces temps
\nsans pr\u00e9c\u00e9dent.<\/p>\n
COVID-19 : CLAUDIO POLITO, AACI, P.App est administrateur associ\u00e9
\nde Cross-Town Appraisal Ltd, une entreprise de taille moyenne <\/p>\n
op\u00e9rant dans la r\u00e9gion du Grand Toronto. <\/p>\n
LEIGH WALKER, CRA, P.App est la pr\u00e9sidente de Lawrenson <\/p>\n
Walker Appraisers Ltd, une soci\u00e9t\u00e9 d’\u00e9valuation r\u00e9sidentielle <\/p>\n
pr\u00e9sente dans le Grand Vancouver, le Grand Victoria, l’Okanagan, la <\/p>\n
r\u00e9gion de Peace et Calgary.<\/p>\n
DAN JONES, AACI, P.App est le pr\u00e9sident de Campbell & <\/p>\n
Pound Appraisals Ltd, qui dessert la r\u00e9gion m\u00e9tropolitaine de <\/p>\n
Vancouver et la vall\u00e9e du Fraser. Il est \u00e9galement le pr\u00e9sident et le <\/p>\n
directeur g\u00e9n\u00e9ral de la soci\u00e9t\u00e9 commerciale-industrielle Campbell & <\/p>\n
Pound Commercial et de la soci\u00e9t\u00e9 d’\u00e9valuation r\u00e9sidentielle Campbell & <\/p>\n
Pound Appraisals. <\/p>\n
ADAM DICKINSON, CRA, P.App est le copropri\u00e9taire et le <\/p>\n
secr\u00e9taire-tr\u00e9sorier de De Stecher Appraisals Ltd. \u00e0 Saint Jean, <\/p>\n
au Nouveau-Brunswick. <\/p>\n
MIKE GARCELON, AACI, P.App est le vice-pr\u00e9sident des <\/p>\n
services professionnels de Suncorp Valuations \u00e0 Saskatoon, <\/p>\n
en Saskatchewan. <\/p>\n
DEANA HALLADAY, CRA, P.App est la propri\u00e9taire de <\/p>\n
Halladay Appraisal Services \u00e0 Winnipeg, au Manitoba.<\/p>\n
MIKE KIRKLAND, AACI, P.App est un \u00e9valuateur \u00e0 honoraires <\/p>\n
et partenaire chez Kirkland, Balsom and Associates, situ\u00e9 \u00e0 <\/p>\n
St. John’s, \u00e0 Terre-Neuve.<\/p>\n
COVID-19<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 23Return to CONTENTS<\/p>\n
CLAUDIO : Comme la plupart des Canadiens, j\u2019ai des \u00e9motions qui
\nvarient d’un jour \u00e0 l’autre, mais \u00e0 mesure que nous nous installons
\ndans la routine quotidienne de la \u00ab nouvelle normalit\u00e9 \u00bb, il devient
\nplus facile de faire face \u00e0 la situation. En tant qu’entreprise,
\nnous avons rapidement utilis\u00e9 tous les outils de la trousse de
\nl\u2019\u00e9valuateur. Nous avons r\u00e9alis\u00e9 qu’une inspection de l’int\u00e9rieur
\nserait difficile et qu’un contournement \u00e9tait possible. Le d\u00e9fi est
\ndevenu de convaincre nos pr\u00eateurs. <\/p>\n
LEIGH : Mon principal m\u00e9canisme d’adaptation est de servir
\nd’influence calmante pour ma famille, mon \u00e9quipe de 30 employ\u00e9s
\net leurs familles. <\/p>\n
DAN : Nous avons fait ce qu’on pouvait attendre de nous jusqu’\u00e0
\npr\u00e9sent. Personne ne sait vraiment pas ce qui va se passer,
\nmais il est essentiel de se tenir au courant des nouvelles, de
\nla technologie et de notre industrie. Comme dans toute crise,
\nvous avez pour objectif de ne pas \u00eatre pris au d\u00e9pourvu et c’est
\nce que nous avons essay\u00e9 de faire. Jusqu’\u00e0 pr\u00e9sent, la strat\u00e9gie
\nconsistant \u00e0 identifier les obstacles actuels et futurs, ainsi qu’\u00e0
\ncollaborer \u00e9troitement avec les parties prenantes et les clients,
\na \u00e9t\u00e9 couronn\u00e9e de succ\u00e8s. <\/p>\n
ADAM : En tant que propri\u00e9taire d’entreprise, je veux m’assurer que
\nj’encourage notre \u00e9quipe \u00e0 \u00eatre en s\u00e9curit\u00e9 et \u00e0 prendre de bonnes
\nd\u00e9cisions professionnelles. Le travail a ralenti dans certains
\ndomaines, et il a \u00e9t\u00e9 stressant de s’assurer que nous traitions nos
\nemploy\u00e9s de mani\u00e8re \u00e9quitable et qu’ils obtiennent ce dont ils ont
\nbesoin. Je communique r\u00e9guli\u00e8rement avec notre personnel et
\nmes copropri\u00e9taires et je participe \u00e0 des webinaires sur la gestion
\nefficace, afin de rester concentr\u00e9 sur la meilleure voie \u00e0 suivre. <\/p>\n
Comment faites-vous face personnellement
\net professionnellement \u00e0 la pand\u00e9mie? <\/p>\n
Quand avez-vous ferm\u00e9 votre bureau
\net commenc\u00e9 \u00e0 travailler \u00e0 domicile? Q<\/p>\n
Q
\nMIKE G : La pand\u00e9mie est un \u00e9v\u00e9nement naturel et il est
\nimportant de garder les choses dans leur contexte. Outre son
\nampleur, la pand\u00e9mie a un impact similaire sur la soci\u00e9t\u00e9 et
\nl’\u00e9conomie, comme le font les temp\u00eates violentes ou les feux
\nde for\u00eat, par exemple. Elle finira par passer. Je me concentre
\nsimplement sur mon travail, en me tenant inform\u00e9 et en apportant
\nmon soutien aux autres quand je le peux. <\/p>\n
DEANA : Mon bureau est \u00e0 la maison,
\ndonc travailler \u00e0 la maison est normal pour
\nmoi. Le fait d’avoir mes deux enfants adultes
\n\u00e0 mes c\u00f4t\u00e9s la plupart du temps est diff\u00e9rent, <\/p>\n
car ils avaient tous les deux une vie tr\u00e8s occup\u00e9e avec le
\ntravail et l’\u00e9cole, donc ils allaient et venaient constamment.
\nLe fait d’avoir plus de d\u00eeners en famille est un bonus de la
\npand\u00e9mie. J’essaie de sortir tous les jours. J’aime faire du
\nv\u00e9lo et l’air frais aide \u00e0 rompre la monotonie de la maison.
\nJ’ai davantage de contacts avec des membres \u00e9loign\u00e9s
\nde ma famille et d’anciens coll\u00e8gues par t\u00e9l\u00e9phone et
\npar Zoom.<\/p>\n
MIKE K : Personnellement, cela a \u00e9t\u00e9 difficile, car j’ai une jeune
\nfamille qui a du mal \u00e0 comprendre pourquoi tout cela arrive.
\nLes enfants s\u2019ennuient de ne pouvoir jouer avec leurs amis et
\nparticiper aux activit\u00e9s quotidiennes. Sur le plan professionnel,
\ncela a \u00e9galement \u00e9t\u00e9 un d\u00e9fi car il y a moins d’activit\u00e9s sur le
\nmarch\u00e9 immobilier local. <\/p>\n
CLAUDIO : Nous avons ferm\u00e9 notre bureau assez t\u00f4t, avant
\nl’annonce du gouvernement provincial. Nos principaux serveurs
\nsont sur le \u00ab cloud \u00bb depuis 2009 et nous avons depuis lors
\nla possibilit\u00e9 de travailler \u00e0 distance. Comme dans la plupart
\ndes bureaux, la grippe annuelle se transmettait de personne \u00e0
\npersonne, nous avons toujours encourag\u00e9 le personnel \u00e0 travailler
\n\u00e0 distance lorsqu’il ne se sentait pas bien. <\/p>\n
LEIGH : Nous avons imm\u00e9diatement ferm\u00e9 notre bureau et l’avons
\nrendu 100% virtuel. Nous utilisons des technologies telles que la
\ntechnologie de bureau virtuel VDI, Zoom, Slack, Activtrak et Anow
\npour continuer \u00e0 fonctionner. <\/p>\n
DAN : D\u00e8s le 20 mars, nos \u00e9valuateurs travaillaient tous \u00e0
\ndistance depuis leur domicile gr\u00e2ce \u00e0 la technologie et \u00e0 la
\nconnexion num\u00e9rique au bureau. Les r\u00e9unions d’\u00e9quipe et de
\nclients sont d\u00e9sormais virtuelles et se d\u00e9roulent par Zoom.
\n\u00c0 l’instar de l’Organisation mondiale de la sant\u00e9 et de l’Agence
\nde la sant\u00e9 publique du Canada, l’ICE a commenc\u00e9 \u00e0 envoyer
\ndes communiqu\u00e9s \u00e0 la mi-mars, avec des recommandations
\nvisant \u00e0 assurer la s\u00e9curit\u00e9 du public et de l’\u00e9valuateur.
\nNous suivons \u00e9galement les mises \u00e0 jour au sujet de
\nla Covid-19 quotidiennement et nous nous tenons
\ninform\u00e9s des changements quotidiens qui touchent
\nnos intervenants et nos clients.<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 24 Return to CONTENTS<\/p>\n
CLAUDIO : Nous avons un syst\u00e8me de messagerie interne pour
\nle clavardage, Team Viewer pour la revue en temps r\u00e9el, et Zoom
\npour les r\u00e9unions du bureau virtuel. Nous avons mis en place
\nle bureau virtuel \u00e0 plein temps qui permet au personnel et aux
\n\u00e9valuateurs de se connecter \u00e0 Zoom pour me poser des questions
\net me saluer… comme si j’\u00e9tais dans mon bureau. <\/p>\n
LEIGH : Notre personnel administratif a une r\u00e9union Zoom
\ncontinue de 9 \u00e0 17 heures chaque jour, au cours de laquelle
\nchaque personne peut communiquer verbalement et visuellement
\navec les autres membres du personnel, comme dans un bureau.
\nJe fais \u00e9galement des r\u00e9unions Zoom r\u00e9guli\u00e8res avec notre
\n\u00e9quipe d’\u00e9valuation. <\/p>\n
DAN : Nous nous connectons quotidiennement \u00e0 Zoom pour
\nque l’\u00e9quipe puisse discuter avec les parties prenantes de tout
\nprobl\u00e8me qui leur est propre. En tant que PDG, je suis disponible
\n24 heures sur 24, 7 jours sur 7, selon qu’il s’agit d’une demande
\ndu personnel ou d’un probl\u00e8me op\u00e9rationnel d’un client.
\nSouvent, l’\u00e9quipe r\u00e9fl\u00e9chit avec d’autres membres du personnel
\npour trouver une solution aux probl\u00e8mes qui peuvent survenir
\nstrictement en rapport avec la Covid-19, les nouvelles r\u00e8gles
\nde souscription ou les changements de mandat institu\u00e9s par
\nnos intervenants. <\/p>\n
Comment maintenez-vous un
\ncontact r\u00e9gulier avec votre personnel? Q<\/p>\n
ADAM : En fait, nous utilisons une ancienne
\ntechnologie pour rester en contact \u2013
\nbeaucoup d’appels t\u00e9l\u00e9phoniques, de
\ncourriels et de textes.<\/p>\n
MIKE G : Suncorp a investi des capitaux consid\u00e9rables ces
\nderni\u00e8res ann\u00e9es pour mettre \u00e0 niveau tous nos \u00e9quipements,
\nsyst\u00e8mes et proc\u00e9dures informatiques. La soci\u00e9t\u00e9 dispose
\nd’une technologie de pointe, notamment des outils de
\ncommunication interne, des applications de t\u00e9l\u00e9travail et des
\nmesures de s\u00e9curit\u00e9 extr\u00eamement robustes. Nous avons
\n\u00e9t\u00e9 tr\u00e8s heureux que notre transition du travail ordinaire \u00e0
\nla fermeture de tous les bureaux et au travail obligatoire \u00e0
\ndomicile se soit faite en douceur, sans aucune perturbation
\npour nos clients. <\/p>\n
MIKE K : Nous sommes fr\u00e9quemment en contact avec notre
\n\u00e9quipe par le biais de Microsoft Teams, de courriels et du
\nt\u00e9l\u00e9phone. Nous avons \u00e9galement install\u00e9 un syst\u00e8me VPN
\ndepuis que nous travaillons \u00e0 domicile, ce qui permet \u00e0 tous
\nnos \u00e9valuateurs d’acc\u00e9der aux fichiers sur notre serveur. <\/p>\n
LEIGH : Nous avions un certain nombre
\nde projets en cours. En plus de faire passer
\ntoute notre entreprise au virtuel, nous
\nprofitons de cette p\u00e9riode pour r\u00e9organiser <\/p>\n
les proc\u00e9dures de travail de nos bureaux, en passant d’un
\nmod\u00e8le transactionnel \u00e0 un mod\u00e8le plus ax\u00e9 sur le client. <\/p>\n
Aviez-vous des projets d’\u00e9valuation
\nsp\u00e9cifiques en cours de r\u00e9alisation
\nlorsque tout cela s’est produit? <\/p>\n
Q
\nCLAUDIO : Nous travaillions sur diff\u00e9rents contrats de service
\net nous avons d\u00fb nous adapter rapidement, cas par cas, en
\nfonction des besoins. Notre objectif \u00e9tait de maintenir l’int\u00e9grit\u00e9
\ndu rapport d’\u00e9valuation complet sans l’aide d’une inspection
\nint\u00e9rieure. Bien que cela soit nouveau dans le secteur du \u00ab pr\u00eat \u00bb,
\nil s’agit d’un outil courant dans les situations o\u00f9 l’acc\u00e8s n’est plus
\npossible, comme les contrats de service d’analyse r\u00e9trospective
\nou les contrats de service hypoth\u00e9tiques.<\/p>\n
ADAM : Certains de nos collaborateurs ont eu la pr\u00e9voyance de
\ncommencer \u00e0 travailler \u00e0 domicile d\u00e8s la deuxi\u00e8me semaine de
\nmars. J’ai ensuite envoy\u00e9 notre personnel administratif travailler
\n\u00e0 domicile le 19 mars. Certains membres de l’\u00e9quipe travaillent
\ntoujours au bureau, bien que nous limitions \u00e0 deux le nombre de
\npersonnes pr\u00e9sentes \u00e0 tout moment. Chacun a la possibilit\u00e9 de
\ntravailler \u00e0 distance, s’il le souhaite. <\/p>\n
MIKE G : Suncorp a lanc\u00e9 le travail \u00e0 domicile obligatoire pour
\nnos bureaux par \u00e9tapes \u00e0 partir du d\u00e9but de mars. Le 22 mars,
\ntous nos bureaux \u00e9taient ferm\u00e9s et tout notre personnel travaillait
\n\u00e0 distance. <\/p>\n
MIKE K : Bien que nos bureaux soient physiquement ferm\u00e9s aux
\nclients, la plupart de notre personnel travaille \u00e0 domicile depuis la
\nmi-mars. Nous avons un \u00e9valuateur qui travaille depuis le bureau. <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 25Return to CONTENTS<\/p>\n
DAN : En Colombie-Britannique, les \u00e9valuateurs et tous les
\nprofessionnels de l’immobilier \u00e9taient sur la bonne voie pour un
\nmarch\u00e9 printanier florissant o\u00f9 la demande d’il y a trois ans \u00e9tait
\nrevenue. Malheureusement, les transactions de vente ont diminu\u00e9
\nde 70 % au cours des deux derni\u00e8res semaines de mars par
\nrapport \u00e0 la premi\u00e8re moiti\u00e9 du mois. <\/p>\n
ADAM : J’avais quelques \u00e9valuations ponctuelles et d’autres
\ntravaux en cours lorsque l’\u00e9tat d’urgence de notre province a
\ncommenc\u00e9, et j’ai renvoy\u00e9 l’\u00e9quipe \u00e0 la maison. <\/p>\n
MIKE G : Nous avons g\u00e9n\u00e9ralement de 50 \u00e0 100 dossiers ouverts en
\nm\u00eame temps. Au d\u00e9but du mois de mars, nous avons mis en place
\nune strat\u00e9gie qui a tr\u00e8s bien fonctionn\u00e9 pour prioriser et acc\u00e9l\u00e9rer
\ntoutes les inspections de propri\u00e9t\u00e9s en pr\u00e9vision des perturbations. <\/p>\n
DEANA : J’avais quelques dossiers de litiges sur mon bureau,
\nainsi que des contrats de service uniques qui exigeaient beaucoup <\/p>\n
de recherches. Les clients obtiennent une valeur ajout\u00e9e pour les
\nhonoraires en ce moment, car j’ai plus de temps pour rechercher les
\ndonn\u00e9es, les traiter et les analyser. <\/p>\n
Du c\u00f4t\u00e9 de mon b\u00e9n\u00e9volat \u00e0 l\u2019ICE, je fais partie de l’\u00e9quipe qui a
\nmis \u00e0 jour le S\u00e9minaire de pratique professionnelle 2020. J’ai donc
\npass\u00e9 du temps \u00e0 revoir le mat\u00e9riel pour les sessions en classe.
\nNous sommes \u00e9galement en train de mettre \u00e0 jour la session
\nd’introduction \u00e0 la pratique professionnelle pour les stagiaires alors
\nj’ai donc pass\u00e9 du temps \u00e0 la revoir \u00e9galement. J’allais pr\u00e9senter
\nune session au Congr\u00e8s 2020 de l’ICE \u00e0 Vancouver intitul\u00e9e \u00ab Penser
\nau-del\u00e0 de l’\u00e9valuation du financement de la premi\u00e8re hypoth\u00e8que \u00bb.
\nLe Congr\u00e8s ayant \u00e9t\u00e9 annul\u00e9, je travaillerai \u00e0 l’\u00e9laboration de cette
\nsession pour l’U.C.-B., o\u00f9 elle sera pr\u00e9sent\u00e9e en tant que deuxi\u00e8me
\nniveau du PPC 132 Form Fillers \u2013 More Than Just a Form. <\/p>\n
MIKE K : J’avais plusieurs contrats de service difficiles en cours
\nlorsque tout cela est arriv\u00e9. En outre, notre travail d\u2019experts-
\nconseils et de consultation s’est poursuivi.<\/p>\n
CLAUDIO : Pour l’essentiel, nous avons poursuivi les contrats de
\nservice qui ont \u00e9t\u00e9 jug\u00e9s raisonnables. Certains, cependant, ont \u00e9t\u00e9
\nmis de c\u00f4t\u00e9 jusqu’\u00e0 ce que nous revenions \u00e0 un niveau de normalit\u00e9. <\/p>\n
LEIGH : Heureusement, nous n’avons pas eu d’interruptions
\ndu flux de travail. Nos volumes de commandes sont en baisse,
\ncependant, mes journ\u00e9es semblent \u00eatre plus occup\u00e9es que jamais
\navec le d\u00e9veloppement des affaires, les r\u00e9unions Zoom, les
\nwebinaires, etc. Notre objectif est d’\u00eatre dans la meilleure position
\npossible lorsque ce confinement sera lev\u00e9.<\/p>\n
DAN : En tant qu’entreprise offrant de multiples services de
\nconseil \u00e0 ses clients, nous pouvons constater que les activit\u00e9s
\ncommerciales et la planification des fonds de r\u00e9serve ont
\nconsid\u00e9rablement diminu\u00e9. Le r\u00e9sidentiel est beaucoup plus
\nlent, mais plus r\u00e9sistant que le commercial, dans la mesure
\no\u00f9 de nombreuses ventes et achats ont eu lieu en f\u00e9vrier et les
\ndeux premi\u00e8res semaines de mars. Dans l’ensemble, le mois
\nde mars a montr\u00e9 des chiffres raisonnablement acceptables,
\nle march\u00e9 g\u00e9n\u00e9ral ne sachant pas ce qui allait suivre avec la
\nCovid-19. De nombreux \u00e9valuateurs constatent encore la poursuite
\net l’ach\u00e8vement de ces transactions de d\u00e9but mars, mais le
\nsentiment est qu’une fois que ces transactions auront fait leur
\nchemin dans le syst\u00e8me, les \u00e9valuateurs pourraient voir leur
\ntravail r\u00e9duit \u00e0 des niveaux jamais vus auparavant. <\/p>\n
ADAM : J’ai communiqu\u00e9 avec les clients pour leur expliquer
\nquelles seront les limites du travail dans la situation actuelle.
\nQuelques-uns ont mis des projets en attente ou annul\u00e9 des
\n\u00e9valuations en raison des besoins des clients \u00e0 ce moment. <\/p>\n
Avez-vous pu poursuivre l’un de ces
\nprojets ou sont-ils en suspens jusqu’\u00e0 ce que
\nnous revenions \u00e0 une sorte de normalit\u00e9? <\/p>\n
Q
\nD’autres ont compris que nous ne pouvons pas pr\u00e9voir l’avenir et ont
\npoursuivi leurs contrats de service d’\u00e9valuation dans les nouvelles
\ncirconstances. Je pense que certains projets reprendront lorsque la
\n\u00ab nouvelle normalit\u00e9 \u00bb sera \u00e9tablie. <\/p>\n
MIKE G : Beaucoup de nos inspections ont \u00e9t\u00e9 suspendues.
\nDans certains cas, nous avons pu mener des inspections ext\u00e9rieures,
\nou des inspections virtuelles, et compl\u00e9ter ainsi le dossier. Il est
\nint\u00e9ressant de noter que certains de nos clients avaient des b\u00e2timents
\nvides pendant la pand\u00e9mie et, dans ces cas, nous avons pu acc\u00e9l\u00e9rer
\nces inspections et compl\u00e9ter le dossier avant la date pr\u00e9vue. <\/p>\n
DEANA : Le travail a continu\u00e9 pour moi, bien qu’avec le temps,
\nl’arriv\u00e9e de nouveaux travaux a d\u00e9finitivement ralenti. Les maisons
\nque j’ai inspect\u00e9es sont soit vacantes depuis un certain temps, soit
\npersonne n’y r\u00e9side actuellement. Le travail b\u00e9n\u00e9vole \u00e0 l’ICE m’a
\n\u00e9galement permis de m’occuper et de m’engager dans la profession.
\nM\u00eame s’il n’est pas bien r\u00e9mun\u00e9r\u00e9, il est certainement gratifiant.<\/p>\n
MIKE K : La plupart de nos activit\u00e9s d\u2019experts-
\nconseils et de consultation se sont poursuivies
\nnormalement. Je rencontre r\u00e9guli\u00e8rement des
\nclients par le biais de Zoom. Cependant, certains <\/p>\n
dossiers ont \u00e9t\u00e9 mis en attente car les clients s’inqui\u00e8tent de la
\nfa\u00e7on dont cette pand\u00e9mie affectera les valeurs immobili\u00e8res.
\nDans les cas o\u00f9 ils souhaiteraient que nous proc\u00e9dions dans
\nles conditions actuelles du march\u00e9, nous les informons que nos
\nrapports incluront moins de certitude et un plus haut degr\u00e9 de
\nprudence appliqu\u00e9 \u00e0 l’\u00e9valuation.<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 26 Return to CONTENTS<\/p>\n
Comment vos clients r\u00e9agissent-ils
\n\u00e0 ce type d’arrangement? Q<\/p>\n
CLAUDIO : Au d\u00e9part, nos clients ne connaissaient pas tous les
\noutils dont disposait l’\u00e9valuateur. Une fois qu’on leur a expliqu\u00e9,
\nla plupart des pr\u00eateurs ont r\u00e9alis\u00e9 que c’\u00e9tait la \u00ab nouvelle
\nnormalit\u00e9 \u00bb pour le moment. La s\u00e9curit\u00e9 de l’\u00e9valuateur et de
\nl’occupant du logement doit passer avant tout. <\/p>\n
LEIGH : Nous avons mis au point des proc\u00e9dures d’\u00e9valuation
\ncompl\u00e8te modifi\u00e9e et nous nous sommes efforc\u00e9s de les faire
\nadopter rapidement par la communaut\u00e9 des pr\u00eateurs. Nos clients
\nnous ont remerci\u00e9s pour l’innovation et les efforts d\u00e9ploy\u00e9s pour
\naplanir ce qui aurait pu \u00eatre un processus d’\u00e9valuation incertain. <\/p>\n
DAN : Les clients et les parties prenantes ont \u00e9t\u00e9 tr\u00e8s r\u00e9ceptifs \u00e0
\nnotre capacit\u00e9 d’adaptation \u00e0 cette pand\u00e9mie et aux d\u00e9fis pos\u00e9s
\npour continuer \u00e0 faire des affaires. La plupart ont adh\u00e9r\u00e9 \u00e0 un
\nservice d’\u00e9valuation hybride connu sous le nom d’\u00e9valuation
\ncompl\u00e8te modifi\u00e9e, o\u00f9 l’\u00e9valuateur visite la propri\u00e9t\u00e9 pour prendre
\ndes photos ext\u00e9rieures et la prise d’inventaire, mais o\u00f9 seul
\nl’ext\u00e9rieur est visit\u00e9. L’\u00e9valuateur s’entretient au pr\u00e9alable avec
\nle propri\u00e9taire ou l’occupant pour discuter de tous les aspects
\nde l’int\u00e9rieur de la propri\u00e9t\u00e9, y compris les mises \u00e0 jour, l’\u00e9tat,
\nl’inventaire, etc. \u00c0 l’aide d’une nouvelle application Walkthrough
\n(de notre fournisseur de logiciels) d\u00e9velopp\u00e9e sp\u00e9cifiquement pour
\nla pand\u00e9mie et l’\u00e9valuation compl\u00e8te modifi\u00e9e, le propri\u00e9taire
\nprend ensuite des photos de l’int\u00e9rieur de chaque pi\u00e8ce de la
\nmaison et t\u00e9l\u00e9charge ces photos \u00e0 l’\u00e9valuateur (avec la date et
\nl’heure estampill\u00e9es comme \u00e9tant \u00e0 jour) pour les ins\u00e9rer dans
\nle rapport en cours de pr\u00e9paration. L’\u00e9valuateur peut \u00e9galement,
\nlorsqu’il se trouve \u00e0 la maison, faire une visite virtuelle vid\u00e9o avec
\nle propri\u00e9taire\/occupant au moyen de Facetime, Skype, WhatsApp
\nou une autre technologie.<\/p>\n
ADAM : Pour les \u00e9valuations de financement,
\nj’ai veill\u00e9 \u00e0 ce que les emprunteurs et les pr\u00eateurs
\ncomprennent la port\u00e9e limit\u00e9e des inspections
\npossibles, et que le langage utilis\u00e9 dans les rapports <\/p>\n
explique que les conditions et les changements \u00e9conomiques
\npourraient entra\u00eener des fluctuations de la valeur \u00e0 l’avenir. Une
\nfois que tout le monde a accept\u00e9 ces conditions, nous pouvons
\nproc\u00e9der sans probl\u00e8me. Certains clients sont plus \u00e0 m\u00eame que
\nd’autres de nous fournir de bonnes photos et les d\u00e9tails de la
\npropri\u00e9t\u00e9 dont nous avons besoin pour mener \u00e0 bien notre travail.<\/p>\n
MIKE G : Nos clients ont appr\u00e9ci\u00e9 notre d\u00e9vouement \u00e0 la s\u00e9curit\u00e9,
\nnotre souci d’\u00eatre inform\u00e9s des faits r\u00e9els et nos efforts pour
\nacc\u00e9l\u00e9rer les inspections ou sugg\u00e9rer des alternatives. <\/p>\n
DEANA : La plupart de mes clients sont des particuliers, il faut
\ndonc leur expliquer davantage comment le processus d’inspection
\nsera men\u00e9. Je demande que toutes les lumi\u00e8res soient allum\u00e9es
\ndans toute la maison et que toutes les portes soient ouvertes afin
\nque je puisse voir la maison le plus \u00ab sans contact \u00bb que possible.
\nLes questions sont pos\u00e9es \u00e0 l’ext\u00e9rieur, \u00e0 la distance requise, et la
\nconversation habituelle a lieu. Cela semble parfois un peu forc\u00e9,
\nmais la plupart des clients comprennent le processus. <\/p>\n
MIKE K : Les clients semblent comprendre les d\u00e9fis auxquels
\nnous sommes confront\u00e9s en ces temps incertains. Certains
\nont d\u00e9cid\u00e9 d’attendre les rapports et de remettre \u00e0 plus tard
\nl\u2019\u00e9valuation des conditions, tandis que d’autres exigent que le
\ntravail soit termin\u00e9 sans d\u00e9lai.<\/p>\n
CLAUDIO : D\u00e8s le d\u00e9but, nos clients ont \u00e9t\u00e9 contact\u00e9s avec les
\nsolutions que nous avions mises \u00e0 leur disposition. Nous avons
\nparl\u00e9 \u00e0 leurs d\u00e9partements des risques et du cr\u00e9dit, en veillant \u00e0
\nce qu’une \u00e9valuation compl\u00e8te et fiable puisse \u00eatre r\u00e9alis\u00e9e avec
\nles nouveaux processus en place. En outre, on m’a demand\u00e9 de
\nparticiper \u00e0 des r\u00e9unions avec des pr\u00eateurs et, \u00e0 une occasion, j’ai
\n\u00e9t\u00e9 le conf\u00e9rencier invit\u00e9 lors d’une conf\u00e9rence t\u00e9l\u00e9phonique de
\npr\u00eateurs avec plus de 500 participants du march\u00e9. <\/p>\n
LEIGH : J’ai \u00e9t\u00e9 en contact quotidien avec tous les acteurs du secteur, <\/p>\n
Avez-vous pris des mesures sp\u00e9ciales pour
\ncommuniquer avec les clients existants
\net potentiels afin de leur faire savoir que vous
\n\u00eates toujours op\u00e9rationnel et comment cela
\nfonctionnera tant que ces conditions existeront? <\/p>\n
Q<\/p>\n
y compris les banques, les pr\u00eateurs alternatifs, les pr\u00eateurs priv\u00e9s, les
\ncourtiers, les organismes d’\u00e9valuation et les fournisseurs de logiciels. <\/p>\n
DAN : Notre entreprise fait de la publicit\u00e9 sur un r\u00e9seau radio qui couvre
\ntoute la Colombie-Britannique et certaines parties de l’Alberta. Nous
\navons \u00e9galement envoy\u00e9 de nombreux communiqu\u00e9s \u00e0 nos intervenants
\npour les informer que les \u00e9valuateurs sont un service essentiel, que
\nnotre entreprise est rest\u00e9e ouverte et que nous avons pris la pand\u00e9mie
\nau s\u00e9rieux. Nous leur faisons conna\u00eetre les mesures de s\u00e9curit\u00e9 qui
\nsont appliqu\u00e9es, la politique de l’entreprise et notre objectif ultime de <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 27Return to CONTENTS<\/p>\n
prot\u00e9ger leur sant\u00e9 et celle de leurs clients. Des communiqu\u00e9s de
\npresse ont \u00e9galement \u00e9t\u00e9 diffus\u00e9s pour informer les clients de notre
\ntechnologie et de nos capacit\u00e9s de r\u00e9union virtuelle. Une nouvelle
\noption est la collaboration avec notre partenaire technologique et sa
\nnouvelle application d’inspection int\u00e9rieure Walkthrough qui a \u00e9t\u00e9
\nd\u00e9velopp\u00e9e rapidement et efficacement pour r\u00e9pondre aux besoins
\ndu public. <\/p>\n
ADAM : Nous avons fait en sorte que nos clients r\u00e9currents
\nsachent que nous sommes \u00ab ouverts et en affaires \u00bb et nous
\navons r\u00e9pondu aux demandes de renseignements en temps utile.
\nNous avons mis \u00e0 jour nos m\u00e9dias sociaux pour expliquer que
\nnotre \u00e9quipe travaille \u00e0 distance, mais nous n’avons pas fait la
\npromotion proactive de notre disponibilit\u00e9 \u00e0 l\u2019heure actuelle. <\/p>\n
MIKE G : Nous communiquons r\u00e9guli\u00e8rement avec tous nos
\nintervvenants. \u00catre un service essentiel est une responsabilit\u00e9
\nimportante que nous prenons au s\u00e9rieux. Nous avons fait tous les
\nefforts possibles pour servir nos clients, tout en respectant toutes
\nles restrictions et directives gouvernementales. <\/p>\n
DEANA : J’ai mis \u00e0 jour le site Web de mon entreprise pour qu’il
\nrefl\u00e8te les derni\u00e8res informations fournies par l’ICE, Sant\u00e9 Canada
\net les autorit\u00e9s provinciales. <\/p>\n
MIKE K : Nous avons contact\u00e9 nos clients pour leur faire savoir que
\nnotre entreprise op\u00e8re \u00e0 distance. Nous avons \u00e9galement envoy\u00e9 \u00e0
\nnos clients un bulletin d’information sp\u00e9cial sur les impacts de la
\nCovid-19 sur le march\u00e9 immobilier. <\/p>\n
CLAUDIO : Nous sommes une entreprise de services complets qui
\ns’occupe d’une vari\u00e9t\u00e9 de contrats de service. Nous avons d\u00e9cid\u00e9
\nde conserver notre liste de clients actuelle, mais nous sommes
\nimpatients de recevoir de nouveaux contrats de service. <\/p>\n
LEIGH : Charles Darwin a dit : \u00ab Ce n’est pas la plus forte des
\nesp\u00e8ces qui survit, ni la plus intelligente, c’est celle qui s’adapte
\nle mieux au changement \u00bb. Je pense que cela est particuli\u00e8rement
\nvrai pour les \u00e9valuateurs, suite \u00e0 la Covid-19. <\/p>\n
DAN : Bien qu’elle soit consid\u00e9r\u00e9e comme une mesure temporaire,
\nl’\u00e9valuation compl\u00e8te modifi\u00e9e peut \u00eatre poursuivie dans certains
\ncas apr\u00e8s la pand\u00e9mie. Par exemple, elle peut \u00eatre une technique
\nprivil\u00e9gi\u00e9e pour maintenir les frais \u00e0 un niveau raisonnable pour les
\npropri\u00e9t\u00e9s situ\u00e9es dans des r\u00e9gions \u00e9loign\u00e9es o\u00f9 les \u00e9valuateurs
\nfacturent les longs trajets en voiture. Les images obtenues par le
\npropri\u00e9taire et une visite int\u00e9rieure enregistr\u00e9e par Zoom entre le
\npropri\u00e9taire et l’\u00e9valuateur (horodat\u00e9e) peuvent rendre ce type de
\ncontrat de service plus \u00e9conomique pour les pr\u00eateurs.<\/p>\n
Nous pr\u00e9voyons que le travail ira de l’avant, car les Canadiens
\n\u00e0 court d’argent visitent virtuellement leur courtier ou leur banque
\net demandent des marges de cr\u00e9dit prolong\u00e9es lorsque des
\n\u00e9valuations seront n\u00e9cessaires pour refinancer des hypoth\u00e8ques
\nexistantes. Le risque apparent, lorsque nous serons en plein \u00e9t\u00e9,
\npermettra \u00e9galement de recueillir des \u00e9valuations plus r\u00e9centes
\nde la part de pr\u00eateurs pr\u00e9occup\u00e9s par le risque du march\u00e9. Les
\nfaillites, les saisies et les divorces seront toujours des sources de
\nrevenus pour les \u00e9valuations lors des ralentissements du march\u00e9
\net la crise de la Covid-19 ne fera pas exception. <\/p>\n
Pendant cette p\u00e9riode, il est important de garder les mains sur
\nle volant, car le virus peut changer la physionomie de l’\u00e9conomie
\nen quelques jours plut\u00f4t qu’en quelques mois. J’appelle mes
\nclients tous les jours et je transmets les changements de politique
\net de mandat \u00e0 notre \u00e9quipe en permanence pour m’assurer que
\ntout le monde est sur la m\u00eame longueur d’onde. <\/p>\n
ADAM : Comme les entreprises locales s’adaptent et changent \u00e0
\ncause de la fermeture, je crois qu’il y aura des opportunit\u00e9s. Je
\npense que certaines entreprises locales auront des besoins d’espace
\ndiff\u00e9rents apr\u00e8s cela – certaines auront besoin de moins, d’autres de
\nplus, et d’autres encore de diff\u00e9rents types d’espace si leur mod\u00e8le
\nd’entreprise a chang\u00e9 (par exemple, un d\u00e9taillant qui vend avec succ\u00e8s
\nen ligne pourrait avoir besoin de moins de salle d’exposition et de plus
\nd’entrep\u00f4ts). Je pense que des \u00e9valuateurs seront disponibles pour
\nfournir des conseils et des \u00e9valuations au fur et \u00e0 mesure que ces
\nchangements de la demande se feront sentir sur le march\u00e9. <\/p>\n
MIKE G : Avec le changement viennent les opportunit\u00e9s, et nous avons
\nidentifi\u00e9 de nouvelles opportunit\u00e9s que nous poursuivons.<\/p>\n
DEANA : J’accepte toujours les contrats de service d’\u00e9valuation,
\nmais il y a des conditions \u00e0 remplir et je vous l’explique lors de la
\nconversation initiale ou par courriel. J’envoie une lettre expliquant
\nles pr\u00e9cautions que je vais prendre et demandant que l’inspection
\nsoit effectu\u00e9e pendant que la maison est inoccup\u00e9e. Je demande que
\ntoutes les lumi\u00e8res soient allum\u00e9es, que les portes soient ouvertes
\net que l’acc\u00e8s \u00e0 toutes les zones soit aussi libre de tout contact.
\nLes clients sont invit\u00e9s \u00e0 me poser des questions ou \u00e0 me fournir des
\ninformations avant ou apr\u00e8s l’inspection. <\/p>\n
MIKE K : En tant qu’\u00e9valuateur \u00e0 honoraires, je crois qu’il y a toujours des
\npossibilit\u00e9s d’explorer de nouvelles perspectives commerciales. Il s’agit
\nnotamment d’entrer en contact avec des clients dont nous n’avons pas
\neu de nouvelles depuis un certain temps et de promouvoir nos services
\nde conseil aupr\u00e8s de clients potentiels. Avec l’\u00e9volution de la valeur des
\nbiens immobiliers, nos clients auront besoin d’experts en \u00e9valuation pour
\nles aider \u00e0 prendre les meilleures d\u00e9cisions en mati\u00e8re d’immobilier.
\nNos clients voudront v\u00e9rifier la valeur de la propri\u00e9t\u00e9 \u00e0 diff\u00e9rentes fins.
\nNous pr\u00e9voyons une augmentation des possibilit\u00e9s de refinancement et,
\nmalheureusement, du travail provenant des proc\u00e9dures de succession,
\nde divorce, de faillite et de saisie. <\/p>\n
Y a-t-il des possibilit\u00e9s de faire de
\nnouvelles affaires pendant cette p\u00e9riode?Q<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 28 Return to CONTENTS<\/p>\n
CLAUDIO : En tant qu’administrateur associ\u00e9 de Cross-Town
\nAppraisal et pr\u00e9sident de l’ICE pour l’Ontario, vous pouvez imaginer
\n\u00e0 quel point mes d\u00e9buts ont \u00e9t\u00e9 mouvement\u00e9s. Le d\u00e9fi consistait
\n\u00e0 maintenir la sant\u00e9 et la s\u00e9curit\u00e9 des \u00e9valuateurs, tout en leur
\nfournissant les outils n\u00e9cessaires pour continuer \u00e0 gagner leur vie. <\/p>\n
LEIGH : Avec toutes les discussions sur l’\u00e9valuation qui ont eu lieu
\npendant la Covid-19 entre les diff\u00e9rents acteurs, le plus grand
\nd\u00e9fi a \u00e9t\u00e9 de s’assurer que des messages pr\u00e9cis sur l’\u00e9valuation
\nsoient diffus\u00e9s. <\/p>\n
DAN : Le plus grand d\u00e9fi est de se demander o\u00f9 le march\u00e9 va aller
\net pour combien de temps. Bien que nous disposions de donn\u00e9es
\nant\u00e9rieures au premier trimestre 2020, les \u00e9valuateurs ne font
\npas de pr\u00e9visions ou de pronostics sur les valeurs. Lorsque les
\ndonn\u00e9es sur les ventes et les cotations sont limit\u00e9es en raison
\nde l’inactivit\u00e9 et de l\u2019immobilisation provoqu\u00e9e par le virus,
\nnous ne pouvons qu’esp\u00e9rer que nos conclusions aient un sens
\npour l’\u00e9conomie et que notre travail r\u00e9siste \u00e0 l’\u00e9preuve des
\nsouscripteurs, des acheteurs et du march\u00e9. <\/p>\n
ADAM : En tant qu’\u00e9valuateur, le plus grand d\u00e9fi a \u00e9t\u00e9 de m’assurer
\nde fournir des analyses utiles aux clients dans les circonstances
\nactuelles. J’ai essay\u00e9 de faire en sorte que toute personne \u00e0 la
\nrecherche d’une \u00e9valuation sache ce que nous pouvons et ne
\npouvons pas faire. <\/p>\n
Quels sont les plus grands d\u00e9fis auxquels
\nvous \u00eates confront\u00e9s dans l’exercice de
\nvotre travail ou l’exploitation de votre
\nentreprise en ces temps sans pr\u00e9c\u00e9dent? <\/p>\n
Q
\nMIKE G : En p\u00e9riode de perturbations importantes, il est essentiel
\nque la direction mette en \u0153uvre des strat\u00e9gies qui servent nos clients
\net le public, qui soutiennent notre personnel et qui sont adapt\u00e9es
\n\u00e0 l’entreprise. J’ai constat\u00e9 que le plus grand d\u00e9fi pour trouver cet
\n\u00e9quilibre a \u00e9t\u00e9 le volume massif d’informations inexactes ou d\u00e9su\u00e8tes
\nqui existent dans tous les flux m\u00e9diatiques. En p\u00e9riode d’incertitude,
\nil est essentiel de trouver une source fiable d’informations factuelles
\npour prendre de bonnes d\u00e9cisions. <\/p>\n
DEANA : Pour moi, l’un des aspects les plus agr\u00e9ables des contrats
\nde service d\u2019\u00e9valuation r\u00e9sidentielle est la conversation avec le client\/
\npropri\u00e9taire pendant l’inspection. Mener \u00e0 bien une inspection sans le
\ndialogue habituel qui a lieu lors de la visite d’une maison, enl\u00e8ve une partie
\nde la possibilit\u00e9 d’\u00e9tablir un lien personnel avec le client. Je trouve cela
\nparticuli\u00e8rement difficile dans le cas d’un divorce ou d’une succession, car
\nle rapport que vous \u00e9tablissez et les conversations que vous avez pendant
\nl’inspection ne sont plus l\u00e0 – ou alors ils sont tr\u00e8s brefs. Le client ou le
\npropri\u00e9taire peut penser que vous ne vous int\u00e9ressez pas \u00e0 ce qu’il dit ou
\nque vous \u00eates \u00ab distant \u00bb. Il est utile de faire savoir au client que ce n’est
\npas la fa\u00e7on dont vous menez habituellement les visites sur place. <\/p>\n
MIKE K : L’une des difficult\u00e9s \u00e9videntes est de ne pas effectuer les
\ninspections int\u00e9rieures. Nous avons adopt\u00e9 la recommandation de
\nl’ICE selon laquelle les \u00e9valuateurs doivent minimiser ou \u00e9viter les
\ninspections sur site et r\u00e9diger des rapports sans inspection sur site.
\nUn autre d\u00e9fi consiste \u00e0 \u00e9quilibrer le travail et la
\nvie de famille tout en travaillant \u00e0 domicile. <\/p>\n
CLAUDIO : Nous avons rapidement \u00e9labor\u00e9
\net publi\u00e9 une politique sur la Covid-19 sur notre
\nsite web. Elle a commenc\u00e9 par un avertissement
\nau march\u00e9 \u00e9tant donn\u00e9 l’incertitude de ce qui se <\/p>\n
passait. Elle a rapidement \u00e9volu\u00e9 en une recommandation pour
\nl’arr\u00eat imm\u00e9diat des inspections int\u00e9rieures. Nous avons ensuite
\nexpos\u00e9 la proc\u00e9dure \u00e0 suivre pour nous assurer que nous
\ndisposions d’informations suffisantes sur l’int\u00e9rieur d\u2019un bien
\nconcern\u00e9. Cela impliquait que l’occupant fournisse des photos
\nen temps r\u00e9el, que les \u00e9valuateurs puissent voir et prendre des
\nphotos \u00e0 travers les fen\u00eatres du rez-de-chauss\u00e9e, qu’ils utilisent
\ndes outils virtuels tels que Facetime et WhatsApp, et qu’ils
\nse fient aux informations de tiers, y compris les informations
\ncontenues dans les dossiers internes du bureau. <\/p>\n
Avez-vous r\u00e9ussi \u00e0
\nsurmonter ces difficult\u00e9s? Q<\/p>\n
LEIGH : Nous avons continu\u00e9 \u00e0 fonctionner en nous appuyant
\nfortement sur les m\u00e9dias sociaux, le t\u00e9l\u00e9phone et le courrier
\n\u00e9lectronique. Faire parvenir les bonnes informations \u00e0 nos clients
\nle plus rapidement possible \u00e9tait l’un de nos objectifs initiaux. <\/p>\n
DAN : L’utilisation de la technologie est essentielle pour surmonter
\nla r\u00e9cession \u00e0 venir. L’analyse des donn\u00e9es et de leur origine est
\n\u00e9galement importante. Notre soci\u00e9t\u00e9 utilise un syst\u00e8me de gestion
\nde bureau avec une puissante fonction d’analyse qui indique au
\nresponsable qui fait quoi et quand, ainsi que le statut instantan\u00e9
\ndes contrats de service. Utilis\u00e9 en combinaison avec les d\u00e9lais
\ndes clients, ce syst\u00e8me rend la gestion d’une \u00e9quipe plus efficace.
\nNous pouvons g\u00e9rer les m\u00eames volumes d’affaires aujourd’hui
\navec 66 % de touches de moins sur un dossier qu’il y a cinq ou
\nsix ans, par exemple. Dans le pass\u00e9, j’avais besoin d’un contact
\nhumain avec l\u2019intervenant ou le client jusqu’\u00e0 dix fois par dossier, <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 29Return to CONTENTS<\/p>\n
alors qu’aujourd’hui, avec la technologie, l’intelligence artificielle,
\nles notifications automatiques des clients et la num\u00e9risation,
\nnous ne touchons ce dossier que trois ou quatre fois. Cela permet
\nd’\u00e9conomiser du temps et de l’argent en termes de redondances,
\nd’appels t\u00e9l\u00e9phoniques et d’interactions du personnel de bureau
\navec le dossier et de rendre notre travail plus rentable. <\/p>\n
ADAM : La communication a \u00e9t\u00e9 essentielle pour contourner le
\nd\u00e9fi consistant \u00e0 s’assurer que les clients re\u00e7oivent des conseils
\nutiles. J’ai \u00e9t\u00e9 franc avec les clients sur ce qui peut et ne peut pas
\n\u00eatre fait. Lorsque quelqu’un vient nous voir pour une \u00e9valuation
\nde financement, je l’encourage \u00e0 confirmer aupr\u00e8s de son pr\u00eateur
\nqu’une \u00e9valuation avec une inspection limit\u00e9e est acceptable, et qu’il
\naccepte le fait que nous ne savons pas ce qui se passera \u00e0 l’avenir. <\/p>\n
MIKE G : Nous avons choisi d’accorder un poids minimal aux
\nreportages des m\u00e9dias. Nous nous sommes plut\u00f4t appuy\u00e9s sur
\ndes faits provenant de sources r\u00e9elles qui, dans presque tous les
\ncas, seraient les ordonnances ou les documents r\u00e9els affich\u00e9s
\nsur les sites web du gouvernement. Dans certains cas, nous avons
\nobtenu des avis de conseillers juridiques ou d’autres conseillers. <\/p>\n
DEANA : Il a \u00e9t\u00e9 utile d’assurer qu’un certain type de conversation
\na eu lieu – soit imm\u00e9diatement apr\u00e8s l’inspection alors que l’on
\nse trouve \u00e0 l’ext\u00e9rieur (\u00e0 deux m\u00e8tres l’un de l’autre), soit par
\nt\u00e9l\u00e9phone\/texte avant de r\u00e9diger le rapport. Par exemple, lors de
\nla r\u00e9daction d’un rapport r\u00e9trospectif, si la propri\u00e9t\u00e9 a beaucoup
\nchang\u00e9 depuis la date r\u00e9elle, je demanderais normalement \u00e0 voir
\ndes photos pendant que je suis sur place. Maintenant, je demande au
\nclient d’envoyer les photos par courrier \u00e9lectronique ou par texte et
\nje peux lui poser des questions suppl\u00e9mentaires. <\/p>\n
MIKE K : L’ICE a \u00e9t\u00e9 proactif dans son approche de cette pand\u00e9mie
\nen travaillant avec les pr\u00eateurs et le programme d’assurance
\nresponsabilit\u00e9 professionnelle. L’Institut a rapidement mis en place
\ndes conditions et des hypoth\u00e8ses limitatives extraordinaires telles
\nque \u00ab le rapport de ce contrat de service a \u00e9t\u00e9 r\u00e9alis\u00e9 sans acc\u00e8s
\nphysique \u00e0 l’int\u00e9rieur\/ext\u00e9rieur de cette propri\u00e9t\u00e9. Les d\u00e9tails de
\nla propri\u00e9t\u00e9 ont \u00e9t\u00e9 identifi\u00e9s et recueillis par d’autres moyens,
\ncomme indiqu\u00e9 dans ce rapport \u00bb. Ces conditions ont permis \u00e0 notre
\nsecteur de continuer \u00e0 fonctionner. Nous avons \u00e9galement adopt\u00e9
\nde nouvelles techniques telles que les appels en Facetime avec les
\npropri\u00e9taires afin d’aider \u00e0 la collecte d’informations pr\u00e9cises. <\/p>\n
Votre mode de fonctionnement pendant
\ncette pand\u00e9mie changera-t-il votre
\nfa\u00e7on de fonctionner personnellement
\nou professionnellement une fois la
\npand\u00e9mie termin\u00e9e? <\/p>\n
Q<\/p>\n
CLAUDIO : Rien ne remplace une inspection compl\u00e8te de
\nl’int\u00e9rieur par un \u00e9valuateur qualifi\u00e9. C’est mon opinion et c’est
\nainsi que nous proc\u00e9derons une fois la pand\u00e9mie termin\u00e9e.
\nToutefois, les outils qui nous sont propos\u00e9s, tels que les visites
\nvirtuelles, les r\u00e9unions par Zoom, etc. feront partie de nos
\nam\u00e9liorations internes en cours. En ce qui concerne la sant\u00e9 et le
\nbien-\u00eatre, je constate que les \u00e9valuateurs portent des masques
\net qu’ils sont plus conscients de se laver les mains avant et apr\u00e8s
\ntoutes les inspections. <\/p>\n
LEIGH : Nous avons mis au point des proc\u00e9dures d’\u00e9valuation
\ncompl\u00e8tes modifi\u00e9es et nous avons travaill\u00e9 avec diligence pour
\nqu’elles soient rapidement adopt\u00e9es par la communaut\u00e9 des
\npr\u00eateurs. D’autres propri\u00e9taires d’entreprises d’\u00e9valuation et
\nmoi-m\u00eame faisons partie d’un groupe d’entreprises d’\u00e9valuation
\nqui s’est associ\u00e9 \u00e0 une soci\u00e9t\u00e9 de pointe en mati\u00e8re de technologie
\nd’\u00e9valuation pour d\u00e9velopper Walkthrough, un outil permettant
\nd’inciter les propri\u00e9taires \u00e0 aider les \u00e9valuateurs \u00e0 faire leur
\ntravail. Ces outils continueront \u00e0 faire partie de notre mode de
\nfonctionnement \u00e0 l’avenir. <\/p>\n
DAN : Nous suivons l’\u00e9dit du bureau
\nnational de l\u2019ICE qui dit que les mesures ici
\nsont temporaires. C’est l’une des raisons pour
\nlesquelles nous pr\u00e9conisons une \u00e9valuation <\/p>\n
compl\u00e8te : (1) la couverture d’assurance va de 50 000 $ pour
\nune \u00e9valuation sommaire \u00e0 2 000 000 $ pour une \u00e9valuation
\ncompl\u00e8te; et (2) les pr\u00eateurs veulent toujours conna\u00eetre la valeur
\ndu terrain, la dur\u00e9e de vie \u00e9conomique restante, le pourcentage
\nd’ach\u00e8vement et une seule valeur en conclusion. Aucun de ces
\n\u00e9l\u00e9ments ne peut \u00eatre fourni dans une fiche de vente de donn\u00e9es,
\nune \u00e9valuation de bureau ou une \u00e9valuation sommaire. <\/p>\n
En remplissant le rapport complet modifi\u00e9, l’\u00e9valuateur laisse
\nla porte ouverte au pr\u00eateur pour qu’il renvoie l’\u00e9valuateur \u00e0 la
\npropri\u00e9t\u00e9 pour des photos mises \u00e0 jour et pour entreprendre une
\nmise \u00e0 jour de l’\u00e9valuation originale, ce qui ne serait pas possible
\navec les autres services.<\/p>\n
En fin de compte, je crois sinc\u00e8rement que les parties
\nprenantes du secteur accorderont toujours la plus grande
\nimportance \u00e0 une \u00e9valuation compl\u00e8te avec inspection int\u00e9rieure
\neffectu\u00e9e par un \u00e9valuateur ind\u00e9pendant et exp\u00e9riment\u00e9. <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 30 Return to CONTENTS<\/p>\n
DEANA : Bien que j’aie eu la chance de ne pas avoir \u00e0 effectuer
\nde contrats de service sans une inspection compl\u00e8te pendant la
\npand\u00e9mie, je pense que les \u00e9valuateurs se rendent compte qu’il
\nn’est pas plus facile de fonctionner de cette mani\u00e8re. Cela a donn\u00e9
\naux membres de l’ICE une vision diff\u00e9rente de l’importance de voir
\nr\u00e9ellement les propri\u00e9t\u00e9s de leurs propres yeux. Nous utilisons tous
\nnos sens lorsque nous inspectons des maisons. Il est peu probable
\nqu’un propri\u00e9taire qui demande un pr\u00eat hypoth\u00e9caire vous montre
\ndes objets qui pourraient avoir un impact n\u00e9gatif sur la valeur. Des
\nchoses comme des portes qui ne ferment pas correctement, des
\ntapis tach\u00e9s, une odeur d’urine de chat, une pente dans le sol ou
\ndes infiltrations d’eau dans le sous-sol ne seront probablement pas
\nsignal\u00e9es ou not\u00e9es. Si ces \u00e9l\u00e9ments sont mis en \u00e9vidence lors d’une
\nsaisie ult\u00e9rieure, les pr\u00eateurs prendront conscience de l’importance
\nd’une inspection sur place par un \u00e9valuateur. Ces \u00e9l\u00e9ments peuvent
\navoir un impact sur la valeur ou alerter un \u00e9valuateur et(ou) un
\npr\u00eateur sur la n\u00e9cessit\u00e9 d’obtenir des conseils professionnels
\nsuppl\u00e9mentaires. Dans les mois \u00e0 venir, il sera peut-\u00eatre n\u00e9cessaire
\nde poursuivre les \u00ab inspections virtuelles \u00bb, mais je ne pense pas que
\nles \u00e9valuateurs y verront une solution facile mais limit\u00e9e. <\/p>\n
MIKE K: De nombreuses entreprises pourraient continuer \u00e0
\nop\u00e9rer \u00e0 partir de leur domicile une fois que cela sera termin\u00e9.
\nCela pourrait avoir un impact s\u00e9rieux sur la demande d’espace
\nde bureau, ce qui pourrait influencer la valeur des propri\u00e9t\u00e9s.
\nLes conditions sp\u00e9ciales qui ont \u00e9t\u00e9 mises en place par l’ICE ont
\npour but de permettre aux membres de continuer \u00e0 travailler
\npendant la pand\u00e9mie. Je suis toutefois convaincu que la meilleure
\nfa\u00e7on d’\u00e9valuer une propri\u00e9t\u00e9 est de proc\u00e9der \u00e0 une inspection
\nint\u00e9rieure sur place.<\/p>\n
La pr\u00e9vention de la fraude sera toujours une priorit\u00e9 de ces
\norganisations, tout comme le fait de s’assurer que les photos
\nsont prises et l’int\u00e9rieur inspect\u00e9 par l’\u00e9valuateur plut\u00f4t que
\npar une personne ayant un conflit d’int\u00e9r\u00eats inh\u00e9rent (par
\nexemple, le propri\u00e9taire). <\/p>\n
ADAM : J’aime me rendre sur place. Une fois que les inqui\u00e9tudes
\nen mati\u00e8re de sant\u00e9 publique se seront dissip\u00e9es, j’esp\u00e8re pouvoir
\nretourner sur le terrain, prendre mes propres photos et faire mes
\npropres observations en personne sur les propri\u00e9t\u00e9s que j’\u00e9value. <\/p>\n
Quant au service \u00e0 la client\u00e8le, nous avons mis \u00e0 jour nos
\nsyst\u00e8mes de facturation et de paiement pour \u00eatre plus efficaces
\npour le travail \u00e0 distance, en utilisant un syst\u00e8me de paiement en
\nligne. Nous continuerons \u00e0 utiliser cette nouvelle plateforme de
\npaiement \u00e0 l’avenir. <\/p>\n
MIKE G : Il est trop t\u00f4t pour pr\u00e9dire l’avenir, mais je crois que
\nla plupart des entreprises travaillent \u00e0 un retour \u00e0 la normale,
\nce qui est une strat\u00e9gie judicieuse.
\nCependant, quand la pand\u00e9mie
\nsera termin\u00e9e, tout le monde aura
\nl’occasion de regarder en arri\u00e8re et
\nde tirer des le\u00e7ons. \u00c0 tout le moins,
\nje pense que toutes les industries
\nadopteront la technologie dans
\nune bien plus large mesure,
\net bien plus rapidement, que
\njamais auparavant. <\/p>\n
Quel sera, selon vous et s\u2019il y a lieu,
\nl’impact financier de cette crise sur
\nvous et votre entreprise? <\/p>\n
Q
\nCLAUDIO : Comme la plupart des entreprises, il y a eu
\nun ralentissement des affaires, mais nous pr\u00e9voyons une
\nam\u00e9lioration une fois la pand\u00e9mie termin\u00e9e. La faiblesse des taux
\nd’int\u00e9r\u00eat et le refoulement de la demande devraient favoriser un
\nretour \u00e0 des temps meilleurs. <\/p>\n
LEIGH : Un march\u00e9 immobilier plus lent produit moins de
\ncommandes et de revenus. Nous allons certainement en subir
\nle choc.<\/p>\n
DAN : Pour nous, cela signifie valoriser ce que font les membres
\nde notre \u00e9quipe et comment ils le font. Cela signifie faire tous
\nles efforts possibles pour d\u00e9bourser et faire tourner l’entreprise
\nde mani\u00e8re \u00e9gale au plus grand nombre de personnes
\npossible. Pendant la derni\u00e8re r\u00e9cession, plut\u00f4t que de licencier
\ndu personnel, nous avons form\u00e9 un grand nombre de nos
\nconsultants r\u00e9sidentiels \u00e0 une nouvelle cat\u00e9gorie de propri\u00e9t\u00e9.
\nDes s\u00e9minaires quotidiens ont \u00e9t\u00e9 organis\u00e9s pour enseigner les
\ntechniques d’\u00e9valuation commerciale et industrielle. Je faisais des <\/p>\n
inspections de sites par groupes de cinq, puis nous travaillions
\ntous en \u00e9quipe sur les rapports. Les frais factur\u00e9s aux clients
\n\u00e9taient r\u00e9partis de mani\u00e8re \u00e9gale entre les nouveaux \u00e9tudiants
\nde mani\u00e8re \u00e0 redistribuer les profits de l’entreprise comme
\nmesure de survie \u00e0 court terme. Cela nous a permis d’avoir un
\npersonnel plus diversifi\u00e9 \u00e0 long terme, avec la possibilit\u00e9 de
\nmaintenir les niveaux de personnel jusqu’\u00e0 la fin de la r\u00e9cession.
\nL’investissement de temps et d’argent dans les membres de
\nl’\u00e9quipe a des avantages durables. La long\u00e9vit\u00e9 d’un membre
\ndu personnel et ses contributions sont des sous-produits de
\nl’environnement dans lequel il se trouve et de la confiance que
\nl’entreprise a en chacun d’eux. <\/p>\n
ADAM : Nous avons eu moins de travail depuis le d\u00e9but de cette
\npand\u00e9mie. Comme nous avions \u00e9t\u00e9 tr\u00e8s occup\u00e9s dans les mois
\nqui ont pr\u00e9c\u00e9d\u00e9, nous esp\u00e9rons que nous allons bien traverser
\ncette temp\u00eate financi\u00e8re. Cela \u00e9tant dit, je crains de ne pouvoir
\nmaintenir notre \u00e9quipe occup\u00e9e si le ralentissement de nos
\nservices r\u00e9sidentiels se prolonge trop longtemps. <\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 31Return to CONTENTS<\/p>\n
CLAUDIO : Ce sera peut-\u00eatre le moment o\u00f9 les \u00e9valuateurs
\nr\u00e9aliseront leur v\u00e9ritable valeur. Au d\u00e9but, la plupart des acteurs
\ndu march\u00e9 fuyaient le Coronavirus, mais on demandait aux
\n\u00e9valuateurs d’affronter le virus au risque de leur bien-\u00eatre. Pour
\nmoi, cela a cristallis\u00e9 la valeur et l’importance de l’\u00e9valuateur. <\/p>\n
LEIGH : Heureusement, je ne crois pas qu’il y aura de grandes
\nr\u00e9percussions pour mon entreprise. Nous profitons de cette
\np\u00e9riode pour remanier toutes nos op\u00e9rations et je m’attends \u00e0 ce
\nque nous soyons en position de force lorsque nous en sortirons. <\/p>\n
DAN : Les mod\u00e8les d’\u00e9valuation automatis\u00e9s et les \u00e9valuations
\nr\u00e9sidentielles par ordinateur ne donnent pas \u00e0 la communaut\u00e9
\ndes pr\u00eateurs ce dont ils ont besoin pour les pr\u00eats importants
\ndans un march\u00e9 en pleine \u00e9volution. Les courtiers et les pr\u00eateurs
\nont besoin de donn\u00e9es pertinentes et sp\u00e9cifiques qui ne sont pas
\ndat\u00e9es. C’est ce que fournissent les \u00e9valuateurs et c’est l\u00e0 que les
\nMEA ne peuvent pas \u00eatre comp\u00e9titifs. Cependant, je pense que la <\/p>\n
s\u00e9paration du contact humain peut pr\u00e9cipiter l’\u00e9volution
\nde la technologie en prenant sa place sur le <\/p>\n
march\u00e9. L\u00e0 o\u00f9 la technologie \u00e9tait
\nutilis\u00e9e avant la pand\u00e9mie par
\ndivers segments de la soci\u00e9t\u00e9, je <\/p>\n
pense que ces segments et toutes
\nles donn\u00e9es d\u00e9mographiques vont
\ntotalement adopter la technologie et <\/p>\n
l’intelligence artificielle \u00e0 l’avenir.
\nIl y aura davantage d’alliances et <\/p>\n
de consolidations d’applications
\ndans les secteurs de l’hypoth\u00e8que et
\nde l’\u00e9valuation. <\/p>\n
ADAM : \u00c0 court terme, je me soucie de maintenir l’engagement
\nde notre personnel et de nos \u00e9valuateurs. \u00c0 plus long terme,
\nje m’inqui\u00e8te de l’impact des changements du march\u00e9 immobilier
\nsur la valeur des propri\u00e9t\u00e9s et sur la demande de nos services
\ndans notre bureau et dans toute la profession. <\/p>\n
MIKE G : Je m’attends \u00e0 l’inverse. Les \u00e9valuateurs sont un
\nservice essentiel et c’est l’occasion pour nous de nous montrer
\n\u00e0 la hauteur de la situation en tant que profession et de rappeler
\naux intervenants pourquoi nous sommes essentiels. <\/p>\n
DEANA : Il y aura de nombreux changements dans l’\u00e9conomie
\nqui auront un impact sur notre profession. Il y aura des pertes
\nd’emplois, des ruptures de relations et des d\u00e9fauts de paiement
\nde pr\u00eats hypoth\u00e9caires, et peut-\u00eatre m\u00eame une demande accrue
\nde pr\u00eats \u00e0 haut risque. Les \u00e9valuateurs qui peuvent avoir eu
\nauparavant comme principaux clients des SGE ou des institutions
\nfinanci\u00e8res doivent s’assurer qu’ils ont les connaissances
\net l’exp\u00e9rience n\u00e9cessaires pour mener \u00e0 bien des contrats
\nde service dont l’objectif est autre que le financement en
\npremi\u00e8re hypoth\u00e8que. Des analyses beaucoup plus d\u00e9taill\u00e9es et
\napprofondies sont n\u00e9cessaires pour les \u00e9valuations ayant pour
\nobjet un financement de deuxi\u00e8me ou troisi\u00e8me hypoth\u00e8que,
\ndes pr\u00eateurs priv\u00e9s, une saisie ou un divorce\/s\u00e9paration. <\/p>\n
MIKE K : Bien que les volumes d’affaires aient pu diminuer \u00e0 court
\nterme, nous esp\u00e9rons que notre client\u00e8le aura besoin de nos
\nservices une fois la pand\u00e9mie termin\u00e9e. N\u00e9anmoins, cela pourrait
\navoir des r\u00e9percussions \u00e0 long terme pour certaines entreprises
\nqui ne se sont pas adapt\u00e9es aux nouvelles technologies et aux
\nnouveaux domaines de services offerts.<\/p>\n
Pensez-vous qu’il y aura des r\u00e9percussions
\nimportantes \u00e0 court ou \u00e0 long terme pour votre
\nentreprise en particulier et pour la profession
\nd’expert en \u00e9valuation dans son ensemble? <\/p>\n
Q<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 32 Return to CONTENTS<\/p>\n
MIKE G : \u00c0 court et moyen termes, cela est tr\u00e8s perturbant
\npour notre personnel ainsi que pour les flux de tr\u00e9sorerie et
\nles ressources de l’entreprise. \u00c0 plus long terme, je m’attends
\n\u00e0 un retour \u00e0 la normale. Je m’attends \u00e9galement \u00e0 ce que de
\nnombreuses entreprises \u00e9laborent des plans d\u00e9taill\u00e9s en cas
\nde sinistre. <\/p>\n
DEANA : Les co\u00fbts d’exploitation d’un cabinet d’\u00e9valuation \u2013
\nquelle que soit sa taille – sont importants. Les co\u00fbts mensuels ou
\nannuels pour l’acc\u00e8s aux donn\u00e9es MLS, les frais de cotisation pour
\nadh\u00e9sion aux chambres immobili\u00e8res, les t\u00e9l\u00e9phones portables,
\nles assurances, les abonnements aux logiciels, l’h\u00e9bergement de <\/p>\n
sites web et les contrats informatiques continueront tous de nous
\n\u00eatre factur\u00e9s. Nous devons disposer de ces \u00e9l\u00e9ments, que nous
\nayons un employ\u00e9 ou 50 employ\u00e9s. La plupart des revenus que
\nje g\u00e9n\u00e8re actuellement vont couvrir ces co\u00fbts. Heureusement,
\nj’ai pu acc\u00e9der \u00e0 des \u00e9conomies et \u00e0 des r\u00e9serves pour couvrir
\nmes d\u00e9penses personnelles, car il n’est pas possible de prendre
\nun ch\u00e8que de paie de l’entreprise pour le moment. <\/p>\n
MIKE K : Nos revenus et notre charge de travail ont diminu\u00e9
\ndepuis le d\u00e9but de la pand\u00e9mie. Je suis cependant convaincu
\nqu’une fois que la situation sera redevenue normale, la demande
\nrefoul\u00e9e pour nos services d\u00e9bloquera. <\/p>\n
CLAUDIO : Les \u00e9valuateurs ne sont pas diff\u00e9rents des autres
\nprofessions. Ceux qui ont pu faire une pause et s’isoler parce
\nqu’ils en avaient les moyens financiers l’ont fait. Ceux qui avaient
\nune client\u00e8le qui respectait et valorisait leur opinion ont eu
\nplus de facilit\u00e9 que ceux qui \u00e9taient menac\u00e9s de perdre leur
\nrevenu et peut-\u00eatre leur place sur une liste approuv\u00e9e. Certains
\n\u00e9valuateurs ont d\u00fb prendre des d\u00e9cisions difficiles impliquant
\nun risque pour leur sant\u00e9 personnelle ou financi\u00e8re. C’est une
\nsituation terrible \u00e0 laquelle il faut faire face. Heureusement,
\ngr\u00e2ce au soutien et au leadership du bureau national de l\u2019ICE,
\ncette situation a \u00e9t\u00e9 rapidement r\u00e9solue. Heureusement, cela
\nnous a ouvert les yeux. Choisissez des clients qui vous respectent
\net qui apportent une valeur ajout\u00e9e au processus. Ne vous sous-
\nestimez pas, ni vous ni votre profession. <\/p>\n
LEIGH : La profession d’\u00e9valuateur apr\u00e8s la Covid-19 sera bien
\ndiff\u00e9rente de celle d’avant la pand\u00e9mie. Il sera important de
\nsuivre les innovations du secteur et les autres changements
\n\u00e0 venir. <\/p>\n
DAN : Soyez patient et ne vous contentez pas de regarder dans le
\nr\u00e9troviseur. Il est essentiel de regarder vers l’avenir et vers les
\nfutures int\u00e9grations de votre entreprise pour demeurer pertinent. <\/p>\n
ADAM : Il est important d’\u00eatre prudemment optimiste. Si vous
\navez travaill\u00e9 de longues heures avant cette pand\u00e9mie, essayez de
\nprofiter du ralentissement pour r\u00e9fl\u00e9chir \u00e0 la mani\u00e8re d’am\u00e9liorer
\nvos processus, afin que lorsque les choses reprendront, vous
\nserez pr\u00eat \u00e0 mieux vous acquitter de vos t\u00e2ches. <\/p>\n
MIKE G : \u00c9liminez les distractions et basez
\nvos d\u00e9cisions et strat\u00e9gies de gestion sur des
\nfaits provenant de sources fiables.<\/p>\n
DEANA : Prenez soin de vous \u2013 essayez de garder une certaine
\nroutine. Faites une promenade quotidienne \u00e0 pied ou \u00e0 v\u00e9lo. Si vous
\ntravaillez \u00e0 la maison, assurez-vous de faire une pause toutes les
\nheures pour vous d\u00e9tendre. Prenez contact avec un coll\u00e8gue ou
\nun ami proche \u2013 par t\u00e9l\u00e9phone ou par courriel. Le fait de rester en
\ncontact avec d’autres personnes vous aidera \u00e0 att\u00e9nuer l’anxi\u00e9t\u00e9 en
\ncette p\u00e9riode de stress. Nous traverserons cette \u00e9preuve ensemble. <\/p>\n
J’ai \u00e9t\u00e9 impressionn\u00e9e par l’ICE et par ses conseils opportuns
\naux \u00e9valuateurs tout au long de cette pand\u00e9mie. En consultant
\nr\u00e9guli\u00e8rement le site web de l’ICE et en int\u00e9grant les clauses
\nrecommand\u00e9es dans vos rapports, vous obtiendrez des conseils
\npour continuer \u00e0 travailler et vous vous assurerez que vous int\u00e9grez
\nles meilleures pratiques dans votre entreprise et vos rapports.
\nNous devrons tous nous adapter \u00e0 une nouvelle normalit\u00e9. <\/p>\n
MIKE K : Bien que nous vivions une p\u00e9riode sans pr\u00e9c\u00e9dent,
\nje crois que nous pourrons continuer \u00e0 prosp\u00e9rer en tant que
\nprofession. Si vous avez plus de temps libre, saisissez l’occasion
\npour diversifier votre champ d’activit\u00e9 ou pour faire conna\u00eetre
\nvotre entreprise. N’oubliez pas que des jours meilleurs sont \u00e0
\nvenir. J’encourage tous les \u00e9valuateurs \u00e0 pratiquer la distanciation
\nsociale, \u00e0 rester physiquement actifs, \u00e0 travailler \u00e0 distance (si
\npossible) et \u00e0 tirer parti des outils qui ont \u00e9t\u00e9 fournis par l’ICE
\nafin de maintenir la productivit\u00e9. <\/p>\n
Si vous pouviez partager un conseil avec
\nd’autres \u00e9valuateurs qui tentent de faire
\nface \u00e0 cette situation, quel serait ce conseil? <\/p>\n
Q<\/p>\n
Restez en s\u00e9curit\u00e9,
\nrestez en
\nbonne sant\u00e9!<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 33Return to CONTENTS<\/p>\n
J
\nust two years ago, we celebrated
\nthe 80th anniversary of the Appraisal
\nInstitute of Canada (AIC). I took a <\/p>\n
moment, and a step back, to reflect on the
\ndecades of committed, responsible and
\ninspiring leadership of our volunteers as
\nwell as both our national and provincial
\nstaff, and the years of hard work that
\nhave positioned our organization as the
\npre-eminent valuation body in Canada.<\/p>\n
The AIC has highly qualified professional
\nmembers who are bestowed two designations
\n\u2013 AACI (Accredited Appraiser Canadian
\nInstitute) and CRA (Canadian Residential
\nAppraiser). Our Members represent
\napproximately 85% of all appraisers in
\nCanada. There are many recent and sobering
\nexamples of risks to our profession that
\nwe simply cannot overlook. Put another
\nway, we must take great care to never lose <\/p>\n
taking care of
\nour profession for
\nthe next generation<\/p>\n
By Darrell Thorvaldson, AACI, P. App.,
\nManaging Partner, Verra Group
\nValuation, Winnipeg, MB<\/p>\n
\u201cWe must continue to do our part, <\/p>\n
large or small, and put a shoulder to <\/p>\n
the wheel to ensure the continuation of <\/p>\n
our organizational success for the next <\/p>\n
generation of AIC Members.\u201d<\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 34 Return to CONTENTS<\/p>\n
sight of the fact that we all must value
\nour designations and our time, and truly
\nunderstand the value of our profession.
\nNot all members of the public or the
\nmedia share this view, as evidenced in
\na recent real estate article appearing in
\na major city newspaper which included
\nthe following statement, \u201cReal estate
\nprofessionals will say property appraisals
\ncan be a moving target depending on the
\nmotivation \u2013 either to jack up the value for
\nthe benefit of current owners or depress it
\nfor the benefit of a purchaser.\u201d<\/p>\n
Really? I beg to differ on this opinion
\nframed as a commonplace claim, and
\nthis contention may be fitting for a
\nparticular audience, but is well outside the
\nmainstream. The facts of all the hard work
\nover the past 80+ years establish a much
\ndifferent version of the truth about our
\ngreat profession.<\/p>\n
Domestic demand for our professional
\nservices has never been greater than the
\nlevels we are seeing today. The reasoning
\nfor this requires both linear and geometric
\nthinking, but know that we are recognized
\nnationally and internationally for two
\nfoundations in our organization. The first
\nis our rigorous education program: we
\nare the only valuation organization with
\ntwo universities providing our education
\nplatforms: UBC and ULaval. We celebrated
\nthe success of this at the past AGM in <\/p>\n
Ottawa by bestowing Honourary AACI
\ndesignations to Andre Gravelle and John
\nBridal for their roles in our collaboration
\nwith UBC. The second foundation is our
\ncomprehensive professional standards:
\nthe Canadian Uniform Standards of
\nProfessional Appraisal Practice (CUSPAP),
\nwhich provide us with clear rules and
\npractice guidance governing Ethics, Real
\nProperty, Consulting, Review, Reserve
\nFund Planning, Machinery & Equipment,
\nand Mass Appraisal. Our Standards are
\naligned with the International Valuation
\nStandards Council (IVSC) and European
\nValuation Standards. There is no doubt
\nthat we are internationally recognized
\nas an authority in our profession. Our
\npartnership with our American friends,
\nthe Appraisal Institute (AI), and our
\nworking relationship with the American
\nSociety of Appraisers (ASA), expands
\nand improves the value proposition for
\nour Members.<\/p>\n
AIC is recognized by private and public
\nindustry stakeholders as being the one
\nleading source to provide the needed broad
\nrange of quality independent professional
\nvaluation services to lead projects,
\ninitiatives and organizations in matters
\nrelated to property (real estate and M&E)
\nas well as provide valuation solutions
\nand strategic advice for decision-makers
\ninvolved in real estate an related property. <\/p>\n
We are the voice of the valuation
\nprofession in Canada. Over the past
\nyear alone, our opinion has been sought
\nout by, among others, the Government
\nof Canada, parliamentary committees,
\nthe Prime Minister\u2019s Office (PMO), the
\nFinancial Services Commission of Ontario
\n(FSCO), the Office of the Superintendent
\nof Financial Institutions (OSFI), and
\nprovincial levels of government. Our AIC
\ndesignations are entrenched in many
\npieces of legislation.<\/p>\n
Over the past 5+years, with clear-
\neyed leadership that has embraced a
\ncollaborative and transparent approach to
\nthe development of our national strategic
\nplans, we have seen changes to reorganize
\nour national committee structure and
\nstaffing requirements, and ensure that
\nprovincial and national advocacy efforts
\nare aligned. Our Members care, and
\nwe welcome the views and counter-
\nviews that are included in our process
\nof identifying issues, options, solutions
\nand the path forward. The early results
\nare telling, as we are the only valuation
\norganization growing in membership
\n(up to 5,400 members up from 4,600
\nduring this time frame). This is a very
\npromising development and hopeful
\ntrend, but we must never take any
\nmeasureable success for granted,
\nas trends can quickly change.<\/p>\n
taking care of
\nour profession for
\nthe next generation<\/p>\n
Volume 64 | Book 2 \/ Tome 2 | 2020 35Return to CONTENTS<\/p>\n
In support of our growth, we have a
\nsolid set of available resources to help our
\nMembers succeed, including our textbook
\nThe Appraisal of Real Estate 3rd Edition,
\nour Continuing Professional Development
\nCourses, our recently redeveloped
\nProfessional Practice Seminar, our
\nProfessional Excellence Bulletins and
\nProfessional Practice Case Discussions,
\nour Canadian Property Valuation
\nmagazine, our Communiques, the AIC
\nExchange, and our Peer Review Program.
\nWe also have a team of dedicated,
\nsteady hands at the wheel managing our
\nimproved mandatory professional liability
\ninsurance program to protect our clients
\nand the public, in the event a Member
\nmakes an error or omission.<\/p>\n
We must all take great pride in our
\nProfessional Practice process that has
\nseen recent structural changes to ensure
\nthat complaints are dealt with both fairly
\nand rigorously. We must all ensure that <\/p>\n
our professional services are being
\nprovided in accordance with CUSPAP,
\nand that the scope of work requirements
\nof inspections, research and analysis all
\nemploy the type and extent necessary to
\nfulfill the intended use of the assignment.
\nCutting corners is not an option to drive
\nyour business results and improve your
\ncompetitive advantage. As Members, we
\ncannot make choices for someone else,
\nbut we can let them know that there is real
\nrisk in choosing this path. <\/p>\n
The successful and forward thinking
\nof our Members never ceases to surprise
\nme, and while our non-profit organization
\ndoes not teach or direct business
\npractices, I agree with the suggestion of a
\nMember that we simply consider all of this
\nin the context of \u2018the airplane business
\nmodel.\u2019 Those of us in the fee appraisal
\nsector, as well as those in the institutional
\nsector who work in partnership with fee
\nappraisers, need to know that running <\/p>\n
a valuation business is not unlike the
\nairline industry. We have luxury and first-
\nclass seating, mid-level seating, and the
\nlow-cost seats. Our role in business is
\nto understand this reality and complete
\nour reports in accordance with the time
\nrequirements necessary to meet each
\nclient requirement \u2013 not all clients are the
\nsame nor do they all have the same scope
\nof work requirement. Please consider
\nhow hard you have worked to achieve your
\ndesignation, and those Members who, for
\nthe past 80+ years, have blazed the trail
\nfor the privilege that you enjoy and the
\nopportunity for your success and quality
\nof life.<\/p>\n
The AIC has worked hard to create a
\nquality organization with a professional
\npeople-centered culture \u2013 value your time
\nas professionals and understand that we
\nhold responsibilities to our clients, the
\nintended users of our services and to each
\nother. We are unbiased and we work to
\nprotect the public. Your scope of work is
\ndriven by your client\u2019s terms of reference,
\nas well as your compliance to CUSPAP.<\/p>\n
As our wise Past-President Dan
\nBrewer AACI, P.App (Fellow) has said,
\n\u201cMembers Matter.\u201d We now live in a world
\nof short conversations and our Members
\nface pressure to get the utmost out of
\nindividual interactions. There are limits to
\nbrevity, and working hard to build public
\ntrust is an ingredient in our prosperity
\nand success. Let me re-assure you that
\nindividualism is not what we are about, nor
\nis this a view shared by all of our Members.
\nWe are professionals and we must value
\nboth our designation and our time. It has
\nbeen, and continues to be, my profound
\nprivilege over many years to see the
\nhands, backs, hearts and minds of those
\nwho have all contributed to the success of
\nthe AIC. I encourage all Members to not
\njust call for things to be better, but be on
\nthe ground making things happen. As AIC
\nCandidate Members and Designated
\nMembers, we must continue to do our
\npart, large or small, and put a shoulder
\nto the wheel to ensure the continuation of
\nour organizational success for the next
\ngeneration of AIC Members. <\/p>\n
Canadian Property Valuation | \u00c9valuation Immobili\u00e8re au Canada 36 Return to CONTENTS<\/p>\n