For any enquiry not addressed here, or for more information contact the Director, Professional Practice
Toll free: 1-888-551-5521 . Phone: 613-234-6533 . Fax: 613-234-7197
Anyone may file a complaint, including a third party that may have obtained a copy of an appraisal report, or utilizes the real property valuation services of an appraiser.
Yes, a member can file a complaint against a fellow member. The circumstances should be serious and something that a member may not be comfortable discussing with the member in question. Ideally, when a member submits a complaint they can provide specific details of the allegations of misconduct.
Professional Practice will investigate complaints that deal with:
- Breaches of CUSPAP (the Standards) whether they are related to Appraisal, Review or Consulting Standards and Ethical Standards
- Allegations of inappropriate business practices
- Any conduct that does not adhere to the Standards, Regulations, or Bylaws of the AIC, and which may affect the Institute, the profession or another member.
The Professional Practice process will not:
- act as a court of law
- order the refund of monies
- award damages
- enforce contractual agreements
- give legal advice, or
- direct the appraiser to redo the appraisal report
Any complainant looking for these types of remedies will be directed to seek redress through other means.
The AIC will release specific information depending on the circumstances:
- The member is a member in good standing.
- The member is not a member in good standing.
- The person is not a member of AIC.
At no time will the AIC release to the public the nature of the Sanction that has been imposed. The AIC may under the most serious circumstances publish a notice in a local newspaper.
What form will publication take? Sanctions will be published on the Institute’s website for a period of twelve (12) months in the form of a Case Summary.
Only in exceptional cases where there is an overriding need to protect the public good will a Conduct Sanction be published in a local newspaper.
Case summaries will be published on the website as an educational tool. These case summaries will give no information that may identify the member that has been the subject of a complaint, unless directed by a hearing panel, and the regulations.
At a Hearing the member has the opportunity to formally respond to the allegations and defend himself before the hearing panel. It is not generally open to the public.
If you are the complainant and have signed a consent form that allows the AIC to disclose information about you, including your name, then the AIC is able to send you a copy of the final decision.
Yes, a complaint file can be placed in abeyance. The member may apply to have an investigation or hearings placed in abeyance if there are pending legal issues. This means that the administration of the complaint is put on hold until the outcome of the legal matter has been decided.
The Advocate, Professional Practice reviews reports referred to him/her by the Counsellor, Professional Practice, and the Chair, Investigating Sub-Committee. The Advocate will recommend either Practice Sanctions or seek a Conduct Sanction at a hearing before the Adjudicating Sub-Committee. The Advocate will act as the representative of the Professional Practice Committee at any Hearing whether it is before an Adjudicating Panel or an Appeal Panel.
Conduct deserving of sanction is considered to be any act that:
- is detrimental to the best interests of the public
- harms the integrity of the profession
- violates the CUSPAP, Bylaws, Regulations, or Policies of the Institute
- is any non-cooperation with a complaint investigation
- is any false or misleading statement made by a member to the Institute
A Practice Sanction deals with minor errors on the part of the appraiser.
Disciplines for Practice Sanctions include:
- Education Peer Review
- Direction to take some appropriate action
- Recommendation of mediation
A Conduct Sanction is awarded for serious errors and infractions. These include such things as:
- Gross incompetence
- Multiple complaints
- Serious violations
- Serious Ethical violations
- Non-cooperation with a PPC complaint investigation
- Improper submission of a complaint
The disciplines for a Conduct Sanction are:
The PPC Database is a registry containing information on complaint files that have been submitted and accepted by the AIC.
It is not the member’s private record that is retained by the Provincial Association office.
The only people with access to this database are AIC staff members that administer it. This would include the Director, Professional Practice, the Counsellor, Professional Practice and the Professional Practice Coordinator. In the event that a complaint is submitted against a member with a prior sanction, information regarding that prior sanction, if not excluded by the Regulations, will be provided to the Professional Practice Members.
The AIC website is a good place to start. You may email any one of the following committees for further information: