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For any enquiry not addressed here, or for more information contact the Director, Professional Standards and Guidance

Toll free: 1-888-551-5521
  .  Phone: 613-234-6533   .    
Fax: 613-234-7197

Email: info@aicanada.ca

1. Who can file a complaint?
2. Can an AIC member file a complaint against a fellow member?
3. What types of complaints will Professional Practice investigate?
4. What types of complaints will Professional Practice not investigate?
5. If a member Sanctioned, what information will be released to a consumer?
6. Is there publication of sanctions? What form will the publication take?
7. What happens at a Hearing?
8. How do I find out about an Adjudicating Decision?
9. Can a complaint file be placed in abeyance?
10. What is the role of the Advocate, Professional Practice?
11. What is “Conduct deserving of Sanction”?
12. What is a Practice Sanction?
13. What sorts of disciplines are imposed for a Practice Sanction?
14. What is a Conduct Sanction?
15. What sorts of disciplines are imposed for a Conduct Sanction?
16. What is the Professional Practice Committees (PPC) Database?
17. Who has access to this database?
18. Where can I find out more?

1. Who can file a complaint?

Anyone may file a complaint, including a third party that may have obtained a copy of an appraisal report, or utilizes the real property valuation services of an appraiser.


2. Can an AIC member file a complaint against a fellow AIC member?

Yes, an AIC member can file a complaint against a fellow AIC member. When an AIC member submits a complaint they should be prepared to provide specific details of their concerns regarding alleged breaches to CUSPAP.


3. What types of complaints will the CRP address?

Professional Practice will investigate complaints that deal with:

  • Breaches of CUSPAP (the Standards) whether they are related to Ethics, Real Property Appraisal, Review, Consulting, Reserve Fund Study and/or Machinery and Equipment Standards
  • Any conduct that does not adhere to AIC Regulations, or Bylaws of the AIC, and which may affect the Institute, the profession or another member.

4. What will the CRP not do?

The CRP will not:

  • act as a court of law
  • order the refund of monies
  • award damages
  • enforce contractual agreements
  • give legal advice,
  • direct the appraiser to redo the appraisal report, or
  • arbitrate the final opinion of value

Any complainant looking for these types of remedies will be advised to seek redress through other means.


5. What is “Conduct deserving of Sanction”?


Conduct deserving of sanction is considered to be any act that:

  • is detrimental to the best interests of the public
  • harms the integrity of the profession
  • violates the CUSPAP, Bylaws, Regulations, or Policies of the Institute
  • is any non-cooperation with a complaint investigation
  • is a false or misleading statement made by an AIC member to the Institute

6. What sorts of disciplines can be imposed as a Sanction?

Sanctions include:

  • Fine
    • A fine not to exceed $10,000.00
  • Education
    • A sanction intended to provide the educational foundation to permit a member to improve their valuation practice.  It is completed at the member’s expense.
  • Peer Review
    • An administrative review conducted in accordance with the AIC’s peer review program of a report on a professional service rendered by an AIC member
  • Reprimand
    • A written warning calling the attention of the member to a breach of the Institute’s Bylaws, Regulations, Policies and/or CUSPAP
  • Censure
    • A formal written expression of criticism and disapproval for a breach of the Institute’s Bylaws, Regulations, Policies or CUSPAP
  • Suspension
    • The suspension of use of a member’s designation and/or membership
  • Expulsion
    • A permanent expulsion of the member from the Institute.  A member that has been expelled may be considered for reinstatement of membership after a period of five (5) years

7.Are sanctions published?

Sanctions will be published on the public page of the Institute’s website for a period of twelve (12) months in the form of a Case Summary. 

A Case Summary is redacted of all information that might identify the member.  However, a hearing panel may order that the Case Summary be posted unredacted on the public page for the twelve month period.

In exceptional cases where there is an overriding need to protect the public good will a Conduct Sanction be published in a local newspaper.


8. Can someone find out whether an AIC member has been sanctioned?


An AIC member’s PPC record is confidential.  The AIC will not release information about an AIC member’s PPC record to a third party unless it is in accordance with the AIC Regulations as they pertain to Disclosure. 

If someone enquires about an AIC member’s standing with the Institute, the AIC will provide the following information (depending on the AIC member’s status with the Institute):

  • The AIC member is a member in good standing.
  • The AIC member is not a member in good standing.
  • The person is not a member of AIC.

9. Can the administration of a complaint be delayed?

Yes, a complaint file can be placed in abeyance. The AIC member may apply to have an investigation or a hearing placed in abeyance if there are pending legal issues. This means that the administration of the complaint may be put on hold for a period of time or until the outcome of the legal matter has been decided.


10. Will I get a copy of a final Decision?

If you are the complainant and have submitted a signed consent form (found at the end of the Complaint Form) the AIC is able to send you a copy of the final decision.


11. Where can I find out more?

Further information can be found here: https://www.aicanada.ca/industry-resources/complaint-resolution-process/

The AIC Consumer Guide to CRP: https://www.aicanada.ca/wp-content/uploads/CONSUMER-GUIDE_AIC_Professional_Practice_EN-FINAL-fillable-form-may-2015.pdf

You may forward an inquiry to: info@aicanada.ca


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