Anne Gomes - Ontario Select Employment Type | Contact Name: Anne Gomes

Resume:

Professional Summary

I am a Candidate Appraiser pursuing the AACI designation, with hands on experience supporting the preparation of commercial narrative appraisal reports, property inspections, market research, and property-level analysis. Assisted with commercial appraisal assignments through property and site research, zoning and land-use analysis, comparable research, report preparation, administrative review, and assignment coordination from engagement through final report delivery. Over 10 years of professional experience in financial services and insurance, with a strong background in investigation, valuation analysis, negotiations, regulatory compliance, and detailed report writing. Experienced in conducting property site visits, documenting building and site characteristics, compiling market and property data, and collaborating with appraisers, clients, legal professionals, and other stakeholders. Completed formal property valuation coursework and projects through BUSI330, utilizing the Cost and Direct Comparison Approaches, including market analysis and Highest and Best Use analysis. Highly organized, analytical, detail-oriented, and deadline-driven, with strong proficiency in Microsoft Word and Excel and availability for fieldwork and travel.

Education and Professional Development

Accredited Appraiser Canadian Institute Designation (AACI) – Candidate Member University of British Columbia | Distance Learning - Currently Enrolled Chartered Insurance Professional (CIP) Insurance Institute of Canada Baccalaureate in Business Administration – Finance       University of Guelph-Humber

Appraisal and Analytical Skills

• File Management & Processing
• Market Analysis & Comparable Sales Research
• Professional Report Writing & Documentation
• Regulatory & Policy Interpretation
• Investigation & Risk Assessment
• Vendor, Appraiser & Stakeholder Collaboration
• Communication & Time Management
• Microsoft Office Suite and CRM system
• Residential Property Analysis (Course Project Experience – BUSI 330)
• Cost Approach & Direct Comparison Approach (Academic Application)
• Highest & Best Use Analysis (Academic Application)

Professional Experience

HAMMER APPRAISALS Appraisal Coordinator | April 2026 – October 2026

• Assist in the preparation of commercial narrative appraisal reports, conducting property, site, building, neighbourhood, zoning, land-use, market, and comparable property research to support valuation analysis and report development.
• Participate in on-site property inspections, documenting site and building characteristics, improvements, surrounding land uses, and other relevant property features, while obtaining photographs and supporting information for appraisal reports.
• Research, analyze, and verify property information, including comparable sales, assessment records, zoning and planning information, leases, tenancy details, property records, and market data from municipal and industry sources.
• Prepare and organize appraisal report components, including property descriptions, maps, photographs, floor plans, tenancy and lease information, comparable data, tables, charts, and supporting exhibits for inclusion in commercial narrative reports.
• Perform administrative reviews of appraisal reports, including proofreading, professional formatting, consistency checks, and confirmation of assignment specific information prior to final report submission.
• Coordinate appraisal assignments from initial request through final delivery, including client phone calls and email correspondence, quotations and engagement letters, progress tracking, invoicing, payment monitoring, and maintenance of client and assignment databases.
• Utilize Microsoft Office Suite, proficiently to format professional appraisal reports, organize and analyze property data, prepare tables and charts, perform calculations, and maintain accurate assignment records.

  TARUN VIRDI - MORTGAGE ALLIANCE Mortgage Assistant | August 2025 – March 2026

• Gathering income statements, credit reports, and other necessary documents from clients and verifying them for accuracy.
• Entering applicant information into systems and managing files from application to closing.
• Acting as a liaison between the broker, clients, and lenders to address inquiries.
• Ordering residential appraisals, scheduling appointments, managing databases, and performing marketing tasks.

  ECONOMICAL INSURANCE Senior Transportation Logistics Representative – Auto Claims | April 2021 – July 2025

• Conducted detailed investigations and valuation-related analysis for complex towing and storage claims across Canada.
• Reviewed documentation, invoices, bylaws, and regulatory compliance to determine fair and defensible settlement values.
• Collaborated with appraisers, legal partners, SIU, vendors, and repair facilities to validate costs and support settlement decisions.
• Prepared professional written documentation supporting claim outcomes and negotiated resolutions.
• Managed high-volume, time-sensitive files while meeting strict turnaround and service targets.
• Trained new hires on investigation methodology, documentation standards, and settlement procedures.

Total Loss Adjuster – Auto Claims | February 2020 – March 2021

• Performed vehicle valuation analysis and negotiated settlements with policyholders, appraisers, and third parties.
• Reviewed appraisal reports, market data, salvage values, and repair estimates to support settlement positions.
• Maintained accurate file documentation and appropriate financial reserves based on exposure.
• Collaborated with vendors and stakeholders to resolve valuation disputes.

SIU Underwriting Investigator (Secondment) - SIU | July 2019 – January 2020

• Conducted detailed investigations involving interviews, recorded statements, documentation review, and field support.
• Analyzed data and reports to identify risk indicators and compliance concerns.
• Supported field investigators with research and documentation required for defensible investigative outcomes.

Customer Service Representative – Auto and Property Claims | April 2015 – June 2019

• Conducted investigations and evaluations of auto and property claims, including coverage interpretation and settlement facilitation.
• Reviewed documentation and claim evidence to determine liability and settlement positions.
• Maintained high service standards while managing time-sensitive and high-volume files.
• Supported CAT loss events requiring accurate documentation and efficient claim resolution.

  RBC INVESTOR & TREASURY SERVICES Administrator – Entitlements & Corporate Actions | Sept 2010 – October 2014

• Administered claims payable and receivable, ensuring complete documentation, indemnities, and settlement processing.
• Liaised with global traders and internal partners to reconcile market claims and trade discrepancies.
• Performed daily, weekly, and monthly cash break analysis to mitigate operational and treasury risk.
• Participated in UAT testing for enterprise system implementation to reduce operational defects and project risks.

  TD CANADA TRUST Customer Service Representative | May 2007 – Sept 2010

• Provided day-to-day client advisory support, service transactions, and problem resolution.
• Assessed customer needs in handling confidential matters and referrals.
• Educated clients on digital banking tools to improve service efficiency and adoption.
• Supported frontline operations, including cash and non-cash transactions
• Ensured documentation accuracy and compliance with regulatory requirements and TD’s Code of Conduct.
• Contributed to process improvements and operational efficiency while supporting team performance.