Appraisal Institute of Canada

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Addressing Your Concerns

The Appraisal Institute of Canada (AIC) is committed to ensuring that consumers and clients understand the appraisal process and the roles, responsibilities and expectations of a professional appraiser. AIC is a self-regulated designating organization and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public.

Any concerns regarding the work product or the conduct of a member of AIC can be directed to AIC at 1-888-551-5521 (toll-free) or via email at .

Complaint Resolution Process

The AIC Complaint Resolution Process is focused on maintaining the excellence of the appraisal profession and the services AIC members provide to the public. A complaint must be submitted in writing by completing the Complaint Form included in the Consumer’s Guide to AIC Professional Practice. An AIC complaint investigation focuses on compliance with the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).

1 Limits to the AIC Complaint Resolution Process

The AIC will not investigate anonymous complaints.

An AIC complaint investigation will not:

  • Arbitrate the final opinion of value provided in a report
  • Provide an opinion on the final opinion of value presented in a report
  • Be a technical review of a report
  • Recommend financial compensation
  • Order financial compensation to be paid to the complainant
  • Review a member’s fees or disbursements

The AIC cannot:

  • Act as a court of law,
  • Order the refund of monies,
  • Award damages,
  • Enforce contractual agreements,
  • Compel an appraiser to redo their report
  • Give legal advice, or
  • Arbitrate value.
2 Timing

Depending on the nature of the complaint and the seriousness of the allegations, the AIC investigation may take several months or longer depending on how far through the process the matter proceeds.

3 Privacy

The identity of the complainant will be provided to the member

The complainant will be provided with the findings and any resulting Sanctions relating to the substance of their complaint provided in:

  • a Sanction Consent Agreement,
  • the final decision reached by an Adjudicating Sub-Committee, or
  • the final decision reached by an Appeal Sub-Committee hearing panel
4 Status update requests

In order to protect the integrity of the investigation, limited information on the progress of an investigation can be provided.

5 More information

More information about the AIC Complaint Resolution Process can be found in the AIC Complaint Resolution Process Guide.