Appraisal Institute of Canada

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Addressing Your Concerns

The Appraisal Institute of Canada (AIC) is committed to ensuring that consumers and clients understand the appraisal process and the roles, responsibilities and expectations of a professional appraiser. AIC is a self-regulated designating organization and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public.

Any concerns regarding the work product or the conduct of a member of AIC can be directed to AIC at 1-888-551-5521 (toll-free) or via email at

AIC has a Complaint Resolution Process that is focused on maintaining the excellence of the appraisal profession and the services AIC-designated members provide to the public. A complaint must be submitted in writing by completing the Complaint Form included in the Consumer’s Guide to AIC Professional Practice. The AIC focuses its investigation and adjudication on formal complaints where it is alleged that a member has contravened the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).

Complaint Resolution Process

The primary goal of the AIC Complaint Resolution Process is to educate and prevent recurrence of situations that call into question the integrity of AIC members individually and the appraisal profession as a whole. The AIC Complaint Resolution Process focuses solely on adherence to the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).