Appraisal Institute of Canada

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Addressing Your Concerns

The Appraisal Institute of Canada (AIC) is committed to ensuring that consumers and clients understand the appraisal process and the roles, responsibilities and expectations of a professional appraiser. AIC is a self-regulated designating organization and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public.

Any concerns regarding the work product or the conduct of a member of AIC can be directed to AIC at 1-888-551-5521 (toll-free) or via email at [email protected].

AIC has a Complaint Resolution Process that is focused on maintaining the excellence of the appraisal profession and the services AIC-designated members provide to the public. A complaint must be submitted in writing by completing the Complaint Form included in the Consumer’s Guide to AIC Professional Practice. The AIC focuses its investigation and adjudication on formal complaints where it is alleged that a member has contravened the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).

Complaint Resolution Process

The primary goal of the AIC Complaint Resolution Process is to educate and prevent recurrence of situations that call into question the integrity of AIC members individually and the appraisal profession as a whole. The AIC Complaint Resolution Process focuses solely on adherence to the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).

1 Limits to the AIC Complaint Resolution Process

The complaint resolution process does not:

  • Provide a mechanism for financial compensation or reimbursement of fees,
  • Compel an appraiser to redo their report, or
  • Arbitrate value.

The AIC cannot:

  • Act as a court of law,
  • Order the refund of monies,
  • Award damages,
  • Enforce contractual agreements,
  • Give legal advice, or
  • Arbitrate value.
2 Timing

Depending on the nature of the complaint and the seriousness of the allegations, the investigative process may take several months or longer if the matter proceeds to an internal disciplinary hearing.

3 Privacy

All information provided during the course of the investigation will be kept strictly confidential, within the limits of the AIC Regulations. Notwithstanding and in accordance with AIC Regulations, the complainant’s name will be disclosed, where necessary, to conduct a formal disciplinary hearing into the complaint.

4 Status update requests

In order to protect the integrity of the investigation, no information on the progress of an investigation will be provided.

5 More information

More information about the AIC Complaint Resolution Process can be found in the AIC Complaint Resolution Process Guide.