Addressing Your Concerns
Professional Practice Review Process
The AIC Professional Practice Review Process is focused on maintaining the excellence of the appraisal profession and the services AIC members provide to the public. A complaint about an AIC Member’s professional practice must be submitted in writing by completing the Complaint Form included in the AIC Professional Practice Review Process. An AIC Professional Practice Review focuses on compliance with the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).
The AIC PPRP cannot:
- pursue a complaint against a corporation/company
- pursue a complaint against a person who is not a member of the AIC
- pursue an anonymous complaint
- review a report for CUSPAP compliance outside of the PPRP
- perform technical Appraisal Reviews as per the Review Standard in CUSPAP.
- Anyone seeking to obtain technical Appraisal Review Reports may wish to engage a review appraiser to undertake this type of assignment.
- To find a review appraiser in your area, please use the Find an Appraiser search engine on the AIC website.
- provide an opinion on the final opinion of value
- anyone seeking an opinion on the final estimate of value in a report may wish to engage a review appraiser to perform a technical Appraisal Review
- To find a review appraiser in your area, please use the Find an Appraiser search engine on the AIC website
- award financial compensation for damages
- anyone seeking awards or compensation for financial loss may wish to consult with a local lawyer
- review a member’s fees and disbursements
- Anyone seeking a review of fees or disbursements may wish to consult their local Better Business Bureau or a local lawyer
- order a refund of money or of fees
- Anyone seeking a refund may wish to consult their local Better Business Bureau or a local lawyer
- enforce contractual agreements
- Anyone seeking to enforce a contractual agreement may wish to consult with a local lawyer
- act as a court of law
- Anyone seeking to obtain a court order or a court decision may wish to consult with a local lawyer
- give legal advice
- Anyone seeking legal advice may wish to consult with a local lawyer
- coincide with or be complementary to any matter outside of the AIC process
- anyone seeking to support their position in a matter being administered in another process (for example: mediation, litigation, negotiation, financing, etc.) may wish to engage a review appraiser to produce a technical Appraisal Review Report .
- To find a review appraiser in your area, please use the Find an Appraiser search engine on the AIC website.
- compare two reports and provide an opinion on which report is “better”
- (please see technical Appraisal Review at point 5)
- conduct a new report
- Anyone seeking to obtain a new report may wish to engage a local appraiser
- To find an appraiser in your area, please use the Find an Appraiser search engine on the AIC website.
- force a Member to re-do a report or prepare a new report
The length of an AIC Professional Practice Review will depend on the nature and complexity of the issues.
The identity of the complainant will be provided to the Member.
A Complainant will be provided with a copy of a – Adjudicating or Appeal – Hearing Panel’s final decision.
If the Professional Practice Review file is closed with a finding of no breaches to CUSPAP and no sanctions are imposed in relation to the substance of their complaint, the Complainant will be notified that the file has been closed. For privacy reasons, the amount of information related to this resolution may be limited.
If a Complainant withdraws their complaint, they will not be provided with information about the resolution of the Professional Practice Review file.
The resolution of a Professional Practice Review file is not subject to appeal by the Complainant.
In order to protect the integrity of the Professional Practice Review, limited information on the progress of a Professional Practice Review can be provided.
More information about the AIC Professional Practice Review Process can be found in the AIC Professional Practice Review Process Guide.
Submitting a Complaint Form
Anyone wishing to submit a Complaint Form may access the online form here.
Summary of Completed Professional Practice Reviews
It is the AIC’s goal to provide as much guidance as possible on the Professional Practice Review process and with this in mind, the following Professional Practice Case Studies of completed complaint files are presented below.
Note: Every effort has been made to protect the identity of individuals in these summaries. In particular files, however, a Professional Practice deciding body has ordered the publication; in which case, the Member has been named.
2024 CASE SUMMARIES
