Addressing Your Concerns
The Appraisal Institute of Canada (AIC) is committed to ensuring that consumers and clients understand the appraisal process and the roles, responsibilities and expectations of a professional appraiser. AIC is a self-regulated designating organization and has established a standards-based Professional Practice model that is responsive, transparent and accountable to the public.
Complaint Resolution Process
The AIC Complaint Resolution Process is focused on maintaining the excellence of the appraisal profession and the services AIC members provide to the public. A complaint must be submitted in writing by completing the Complaint Form included in the Consumer’s Guide to AIC Professional Practice. An AIC complaint investigation focuses on compliance with the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).
Limits to the AIC Complaint Resolution Process
The AIC will not investigate anonymous complaints.
An AIC complaint investigation will not:
The AIC cannot:
Depending on the nature of the complaint and the seriousness of the allegations, the AIC investigation may take several months or longer depending on how far through the process the matter proceeds.
The identity of the complainant will be provided to the member.
The complainant will be provided with the findings and any resulting Sanctions relating to the substance of their complaint provided in: