Anne Gomes - Ontario Permanent Full Time | Contact Name: Anne Gomes

Resume:

Professional Summary

Candidate Appraiser currently enrolled in the AACI designation with over 10 years of professional experience in investigation, valuation analysis, negotiations, and detailed report writing within insurance and financial services. Strong analytical and documentation skills developed through complex claims investigations, regulatory compliance, and collaboration with appraisers, legal partners, and vendors. Completed formal property valuation projects through BUSI 330 course using the cost and direct comparison approaches, including market analysis and highest & best use. Organized, deadline driven, and available for fieldwork and travel.

Education and Professional Development

• Accredited Appraiser Canadian Institute Designation (CRA) – Candidate Member | University of British Columbia | Distance Learning - Currently Enrolled
• Chartered Insurance Professional (CIP) | Insurance Institute of Canada
• Baccalaureate in Business Administration – Finance | University of Guelph-Humber

Appraisal and Analytical Skills

• File Management & Processing
• Market Analysis & Comparable Sales Research
• Professional Report Writing & Documentation
• Regulatory & Policy Interpretation
• Investigation & Risk Assessment
• Vendor, Appraiser & Stakeholder Collaboration
• Communication & Time Management
• Microsoft Office Suite and CRM system
• Residential Property Analysis (Course Project Experience – BUSI 330)
• Cost Approach & Direct Comparison Approach (Academic Application)
• Highest & Best Use Analysis (Academic Application)

Professional Experience

TARUN VIRDI – MORTGAGE ALLIANCE Mortgage Assistant | August 2025 – Present

• Gathering income statements, credit reports, and other necessary documents from clients and verifying them for accuracy.
• Entering applicant information into systems and managing files from application to closing.
• Acting as a liaison between the broker, clients, and lenders to address inquiries.
• Ordering residential appraisals, scheduling appointments, managing databases, and performing marketing tasks.

  ECONOMICAL INSURANCE   Senior Transportation Logistics Representative – Auto Claims | April 2021 – July 2025

• Conducted detailed investigations and valuation-related analysis for complex towing and storage claims across Canada.
• Reviewed documentation, invoices, bylaws, and regulatory compliance to determine fair and defensible settlement values.
• Collaborated with appraisers, legal partners, SIU, vendors, and repair facilities to validate costs and support settlement decisions.
• Prepared professional written documentation supporting claim outcomes and negotiated resolutions.
• Managed high-volume, time-sensitive files while meeting strict turnaround and service targets.
• Trained new hires on investigation methodology, documentation standards, and settlement procedures.

Total Loss Adjuster – Auto Claims | February 2020 – March 2021   

• Performed vehicle valuation analysis and negotiated settlements with policyholders, appraisers, and third parties.
• Reviewed appraisal reports, market data, salvage values, and repair estimates to support settlement positions.
• Maintained accurate file documentation and appropriate financial reserves based on exposure.
• Collaborated with vendors and stakeholders to resolve valuation disputes.

SIU Underwriting Investigator (Secondment) - SIU | July 2019 – January 2020

• Conducted detailed investigations involving interviews, recorded statements, documentation review, and field support.
• Analyzed data and reports to identify risk indicators and compliance concerns.
• Supported field investigators with research and documentation required for defensible investigative outcomes.

Customer Service Representative – Auto and Property Claims | April 2015 – June 2019

• Conducted investigations and evaluations of auto and property claims, including coverage interpretation and settlement facilitation.
• Reviewed documentation and claim evidence to determine liability and settlement positions.
• Maintained high service standards while managing time-sensitive and high-volume files.
• Supported CAT loss events requiring accurate documentation and efficient claim resolution.

  RBC INVESTOR & TREASURY SERVICES Administrator – Entitlements & Corporate Actions | Sept 2010 – October 2014

• Administered claims payable and receivable, ensuring complete documentation, indemnities, and settlement processing.
• Liaised with global traders and internal partners to reconcile market claims and trade discrepancies.
• Performed daily, weekly, and monthly cash break analysis to mitigate operational and treasury risk.
• Participated in UAT testing for enterprise system implementation to reduce operational defects and project risks.

TD CANADA TRUST

Customer Service Representative | May 2007 – Sept 2010

• Provided day-to-day client advisory support, service transactions, and problem resolution.
• Assessed customer needs in handling confidential matters and referrals.
• Educated clients on digital banking tools to improve service efficiency and adoption.
• Supported frontline operations, including cash and non-cash transactions
• Ensured documentation accuracy and compliance with regulatory requirements and TD’s Code of Conduct.
• Contributed to process improvements and operational efficiency while supporting team performance.