The primary goal of our disciplinary process is to educate and prevent reoccurrence of situations that call into question the integrity of members individually and the appraisal profession as a whole.

The Director, Professional Practice is the first point of contact with the Institute and is dedicated to serving the public interest by responding to various types of consumer queries. The Director registers consumer concerns and complaints related to the services provided by AIC members with the assurance of confidentiality and expedient action.

How to contact the Director, Professional Practice:

Toll free: 866-726-5996
Phone: 613-234-6533 ext. 229
Fax: 613-234-7197
Email: directorprofessionalpractice@aicanada.ca

The complaint resolution process is focused on maintaining the excellence of the appraisal profession and the services provided by its members to the public.

The complaint resolution process does not arbitrate value. Evaluation is focused solely on adherence to the Appraisal and Ethic Standards set out in Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP). The complaint resolution process also does not provide a mechanism for financial compensation, reimbursement of fees, to compel an appraiser to redo their report or arbitrate the final opinion of value.

The primary goal of the complaint resolution process is to educate and prevent reoccurrence of situations that call into question the integrity of members individually and the appraisal profession as a whole.

The complaint resolution process can be initiated by filling out a Complaint Form [pdf]. This form has been included in the Consumer's Guide to AIC Professional Practice [pdf] to help consumers provide as much information about their complaint as possible in order to expedite the complaint resolution process.

What AIC Can and Cannot Do
The AIC will review the professional practice of the appraiser, and review his/her appraisal reports to confirm compliance with appraisal standards.

The AIC cannot act as a court of law, order the refund of monies, award damages, enforce contractual agreements, give legal advice or arbitrate the final opinion of value.

November 21, 2012