The primary goal of the AIC Complaint Resolution Process is to educate and prevent reoccurrence of situations that call into question the integrity of AIC members individually and the appraisal profession as a whole.
The AIC Complaint Resolution Process focusses solely on adherence to the Canadian Uniform Standards of Professional Appraisal Practice (CUSPAP).
LIMITS TO THE AIC COMPLAINT RESOLUTION PROCESS
The complaint resolution process does not:
- provide a mechanism for financial compensation or reimbursement of fees,
- compel an appraiser to redo their report, or
- arbitrate value.
The AIC cannot:
- act as a court of law,
- order the refund of monies,
- award damages,
- enforce contractual agreements,
- give legal advice, or
- arbitrate value.
TIMING
Depending on the nature of the complaint and the seriousness of the allegations, the investigative process may take several months or longer if the matter proceeds to an internal disciplinary hearing.
PRIVACY
All information provided during the course of the investigation will be kept strictly confidential, within the limits of the AIC Regulations. Notwithstanding and in accordance with AIC Regulations, the complainant’s name will be disclosed, where necessary, to conduct a formal disciplinary hearing into the complaint.
STATUS UPDATE REQUESTS
In order to protect the integrity of the investigation, no information on the progress of an investigation will be provided.
MORE INFORMATION
More information about the AIC Complaint Resolution Process can be found in the AIC Complaint Resolution Process Guide.
PROFESSIONAL PRACTICE CASE STUDIES
| Case Summary 38 Spring 2013-01 | |
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