Liability Insurance | Appraisal Institute of Canada

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Liability Insurance

AIC has a mandatory professional liability insurance program for all Members. The program’s objectives are as follows:

  • to create a stable guaranteed source of insurance for Members;
  • to ensure adequate coverage can be obtained under reasonable terms;
  • to provide dedicated, professional insurance services to Members at a reasonable cost, directly related to the claims experience of the profession; and
  • to minimize administrative “red tape.”

 

To see the general FAQ, please scroll down. The 2020 Insurance Renewal FAQ can be found on the right.

AIC MEMBER INSURANCE PROGRAM PORTAL

Members can access the AIC Insurance Program web-portal here. Please have your log-in email and password ready. Should you have any difficulties accessing the AIC Insurance Program web-portal, email or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

CONTACTS

NOTE: To expedite service, please ensure you indicate you are an AIC Member when you contact either company.

Insurance, Coverage & Other Matters:

HUB International* 199 Bay Street, Suite 4800 Toronto, Ontario, M5L 1E8 phone: 1.855.619.8AIC (8242) email:

*Please be advised that Integro (Canada) Ltd. Insurance Brokers is now part of HUB International Insurance Brokers, effective January 1st, 2018.Read release.

WHAT IS COVERED?

All Members in good standing are covered for the professional appraisal services that they are qualified to provide. The AIC Insurance Policy provides Members with comprehensive protection, including:

  • liability coverage with a limit of $2.0 million (per occurrence/aggregate per year)
  • legal and defense costs (these costs often make up a significant portion of any claim costs and are often not covered in other professional liability insurance programs).

Claims are subject to a deductible as stated in the insurance policy wording.

PARALEGAL COVERAGE

Appraisers requiring specific paralegal Insurance in accordance with regulations governing paralegals in Ontario may obtain a quote for coverage through the Institute’s insurance broker. Inquiries should be made to Integro Insurance Brokers. Download Paralegal Insurance Coverage Application Form: Word word_icon_smPDF pdficon_small

1 How can I obtain a copy of my proof of professional liability insurance (a.k.a. Certificate of Insurance)?

Members may be required to provide their clients with proof of their having professional liability insurance. The proof that most clients look for is called a “Certificate of Insurance”. You can obtain this on-line through the AIC Insurance web-portal. Proceed with the following steps:

Step 1: Open your internet browser and type the following address into the address bar at the top: https://secure.trisura.com/aic/ . Then hit “Enter”. (Note: sometimes when Members type this address, some additional verbiage pops up after the “/aic” automatically. If this happens, the Member should delete everything after the “/aic/”).

Step 2: You should now be at the “Log In” page of the Insurance web-portal. Now enter the email address and the password you used when you first purchased your insurance through the web-portal (beginning in 2012). If you have forgotten your email address you can retrieve it by clicking on the “Forgot your email?” button. If you have forgotten your password, you can retrieve it by clicking on the “Forgot your password?” button.
Note: If you wish to change your email address in future, please see the response to Question B.

Step 3: You should now be at your personal home page. Next, “click” on tab entitled “Insurance Already Purchased”. You should next see a listing of your Certificates over the years.

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Step 4: Click on the “Open” icon/button located on the far right of the page. Be sure to click on the specific Certificate you are looking for (e.g. Effective December 31, 2014 and Expiry December 31, 2015). You will now be taken to a page showing a listing of various ‘pdf’ documents associated with your insurance coverage purchase.

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Step 5: Click on the ‘pdf’ icon located beside the document entitled “Proof of Insurance Certificate for Client”.

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Step 6: You can print your Certificate of Insurance or save it and email it to your client.

If you are having technical issues with the insurance web-portal system, please contact Trisura by sending an email to  and request them to email you a copy of your Certificate of Insurance directly. Please provide Trisura with your first and last name and your AIC Member number and they will email you a ‘pdf’ version of your Certificate.

 

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

2 How can I change my mailing address, email address or account password for the insurance web-portal?

Step 1: From the “Log In” page on the insurance web-portal enter the email address and the password you used when you first purchased your insurance through the web-portal. If you have forgotten your email address you can retrieve it by clicking on the “Forgot your email?” button. If you have forgotten your password, you can retrieve it by clicking on the “Forgot your password?” button.

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Step 2: You should now be at your personal home page. Next, “click” on the “user account settings” bar located on the left hand side of the page.

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Step 3: Click on the tab associated with the action you wish to do and follow the instructions.
IF YOU HAVE CHANGED YOUR MAILING ADDRESS and need to produce an updated copy of your Certificate of Insurance, then complete the following steps in order to retrieve it.

Step 4: Click on the “home” bar located on the left hand side of the page.

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Step 5: Click on the tab entitled “Insurance Already Purchased”. When you do, you will see a listing of your Certificates.

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Step 6: Click on the “Open” icon/button located on the far right of the page. Be sure to click on the specific Certificate you are looking for (e.g. Effective December 31, 2014 and Expiry December 31, 2015)

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Step 7: Click on the “Make changes to your Insurance Coverage” icon/button.

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Step 8: Select as an “Effective Date of Change to your Insurance”, today’s date (the date you wish to have your address change effective).

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Step 9: Change your address and make whatever further changes are relevant.

Step 10: Click on the ‘pdf’ icon located beside the document entitled “Proof of Insurance Certificate for Client”.

[:fr]Proof of Insurance Certificate for Client[:]

Step 11: You can print your Certificate or save it and email it to your client.

 

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

3 I am a new Member joining the AIC in the middle of the year or I am being reinstated in the middle of the year. How do I purchase my insurance?

Step 1: Contact your Provincial Association. If your request for membership is approved, the Provincial Association will send you an email with complete instructions on what to do, all via the Insurance web-portal. The AIC Head Office in Ottawa and Hub International Canada will also be copied on the email.

PLEASE NOTE: All AIC Members are required to have insurance coverage, whether you are working as an appraiser or not. Therefore, you are asked to obtain your insurance via the AIC Insurance web-portal as soon as possible after you receive your email notification from your Provincial Association that you are now a Member.

If you prepare or assist in the preparation of an appraisal report, (regardless of whether you sign the report) and the report is provided to a third party that relies upon it, then you should consider yourself a “Fee” Member.

If however you are not currently working as an appraiser or you prepare or assist in the preparation of an appraisal report and the report is used internally and is NOT provided to a third party (e.g. you are employed by a municipality and prepare reports for internal use only), then you should consider yourself a “Non-Fee” Member. It is important that you understand the distinction as it may affect whether you have proper insurance coverage. Should you have any questions or concerns regarding your situation, please contact Hub International Canada at  or 1-855-619-8AIC (8242).

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

4 I am a current Member and need to change my status mid-year from Fee to Non-Fee. What do I do?

Step 1: Contact the AIC Head Office in Ottawa. Send an email to Diane Quesnel at  or call 1-613-234-6533 Ext.227. Upon the approval of your request, the AIC will send you an email with complete instructions on what to do, all via the Insurance web-portal. Your Provincial Association and Hub International Canada will also be copied on the email.

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

Depending on the time of year that the change is made, you may be entitled to a partial pro-rated refund of your insurance premiums; the refund and corresponding time periods are as follows:

  • if changing in Q1 – refund of up to 37.5%,
  • Q2 – refund of up to 25%,
  • Q3 – refund of up to 12.5%. 
5 I am a current Member and need to change my status mid-year from Non-Fee to Fee. What do I do?

Step 1: The moment you know that you’ll be changing status, contact the AIC Head Office in Ottawa immediately – you must have appropriate coverage to be protected under the program.  Send an email to Diane Quesnel at or call 1-613-234-6533 Ext.227. Upon the approval of your request, the AIC will send you an email with complete instructions on what to do, all via the Insurance web-portal. Your Provincial Association and Hub International Canada will also be copied on the email.  

 

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

6 I am a current Member and need to change my designation mid-year to a different designation (e.g. from Candidate to CRA or from Candidate to AACI or from CRA to AACI). What do I do?

Step 1: Contact your Provincial Association. If your request for change in designation is approved, the Provincial Association will send you an email with complete instructions on what to do, all via the Insurance web-portal. The AIC Head Office in Ottawa and Hub International Canada will also be copied on the email.

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

7 I am a Member that is taking a “Compassionate Leave” mid-term. What do I do?

Historically, the AIC has granted compassionate leave of up to one year in two (2) circumstances: Members taking maternity leave; and Members taking an extended sick leave. What separates these circumstances from others is that the Member will cease their practice for an extended period of time (e.g. a year). If approved, you will be permitted to change your Membership status to “Non-Fee”.

Step 1: Contact your Provincial Association. If your request for Compassionate Leave is approved, the Provincial Association will send you an email with complete instructions on what to do, all via the Insurance web-portal. The AIC Head Office in Ottawa and Hub International Canada will also be copied on the email.

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

8 I am a Member and I intend to RETIRE from practice (I will no longer perform any appraisal work) in the middle of the year. What do I do?

Step 1: Contact your Provincial Association. You will be asked to provide your Provincial Association with written confirmation of your intention to retire, the specific date that you intend to retire, and future contact information for you as the AIC will need to get hold of you.

Step 2: You now have run-off coverage in effect! Upon notifying the Provincial Association of your retirement, your current insurance policy will automatically become a “run-off” (a.k.a. “tail) insurance policy. You will have run-off insurance coverage until the end of the year. Your premium is still due and payable for the remainder of the year. In other words, if you have paid in full you will receive no refund and if you are paying monthly you must continue to make your monthly payments.

Step 3: Provincial Association will contact AIC Head Office on your behalf. The AIC Head Office will make note of the date of your retirement.

Step 4: Await an email from the AIC Head Office towards the end of the year when your coverage is near to expiration. At that time. At that time (e.g. the end of November) you will receive notification from the AIC to renew your insurance coverage. You will be invited to “Log In” to the insurance web-portal and you will be given the option of purchasing continued run-off coverage – a 7 year extension of your current run-off policy. You are not obligated to purchase run-off coverage although it is recommended that you do as a best risk management practice.

 

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

9 I am the widow or next-of-kin of an active AIC Member that has PASSED AWAY in the middle of the year. What should I do?

Step 1: The Estate of the deceased Member should contact the Member’s Provincial Association. The Provincial Association will ask for written confirmation of the Member having passed away, the specific date of passing, and contact information for the Estate should the AIC need to contact them.

Step 2: The Estate of the deceased Member now has run-off coverage in effect not only until the end of the policy year but for a further 7 years after! We have negotiated this automatic 7 year extended run-off coverage for Members that pass away mid-policy year for no additional premium cost.

 

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

10 I just received a notice that I have missed a monthly premium payment. What should I do?

First Insurance is the premium finance company that agreed to pay your premium on your behalf and “up front” when you renewed your policy at the beginning of the policy term. If you have missed a monthly premium payment, you must contact First Insurance and make arrangements to “catch up” your outstanding payment.

Step 1: Contact First Insurance. You should email First Insurance at  and explain that you have missed a monthly payment and wish to make a payment. First Insurance should contact you and make whatever arrangements are necessary to bring your account back into good standing. Alternatively you can contact Rebecca Bisson at First Insurance by emailing her at . or by emailing Justin Falzon at .  They can then explain what steps you must take to bring your account into good standing.

Should you have any technical difficulties accessing the AIC Insurance Program web-portal (e.g. your email or password do not work, your computer’s browser will not connect, etc.), please contact Trisura at . If you have any questions regarding your insurance coverage (e.g. how does you coverage work, etc.) please contact Hub International Canada at  or call 1-855-619-8AIC (8242) and we will be pleased to assist you.

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