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Daniel Green - Ontario Contract | Nom du contact:Daniel Green

CV:

DANIEL GREEN - AIC Candidate Member Toronto, Ontario e.   OBJECTIVE SUMMARY AIC Candidate Member and established administrative professional with strong written and oral communication, interpersonal, and customer service skills.  Over 15 years of experience providing management and administrative support, while achieving sales targets in a diverse range of capacities.  Seeking a Candidate Appraiser opportunity.   EDUCATION UBC Sauder School of Business, Real Estate Division                                   May 2025 – Present    AIC Appraisal Institute of Canada AACI Education Program   (AIC 101, AIC 102, BUSI 330 completed)   Humber College                                                                                        November 2020 – March 2021    Certificate, Condominium Management & Administration (ACMO)   Ryerson University                                                                                   September 2003 – April 2007    Bachelor of Arts, Radio & Television Arts (Minor in English)   QUALIFICATIONS SUMMARY

• Interact in a knowledgeable and courteous manner with senior management, customers, and stakeholders, while upholding all standard operating procedures and internal policies
• Considerable experience in team management, adjudicating warranty case claims, administrative duties; training and development of new hires
• Ability to exercise discretion and independent judgment under pressure while dealing with confidential matters, adhering to company protocols and external regulations
• Expert proficiency with Microsoft Office Suite, Adobe Creative Suite, BuilderLynx, PropertyVista applications

  WORK EXPERIENCE High-Rise Warranty Service Case Manager                                              February 2022 – Present    Graywood Developments                                                                                                               Toronto

• Liaise with Construction, Sales, Administrative, and Legal teams to ensure timely delivery of suites according to occupancy schedule, while ensuring standards are met with minimal deficiencies
• Respond efficiently and accurately to a wide range of homeowner case inquiries for multiple high-rise projects, adhering to all internal policies while proactively resolving disputes and deescalating conflict
• Collect case-specific information from homeowner correspondence, Tarion warranty claims, and trade partners to help make decisions regarding entitlement and warrantability of deficiency claims
• Collaborate with site teams and trade partners to ensure suite delivery standards are met through the pre-PDI, PDI, and post-occupancy phases
• Weigh warranty claims and deficiency reviews against the Tarion Construction Performance Guidelines, Ontario Building Code, and municipal occupancy permit requirements to determine case outcome in conjunction with internal policies and industry best practices
• Create and revise Tarion CCPs; administer and process Tarion 30 Day and 1 Year Forms; coordinate with service technicians to evaluate warrantability of deficiency claims and schedule service
• Employ a strong understanding of Tarion CPGs and OBC requirements when coordinating deficiency service, responding to homeowner inquiries, and conferring with Construction team regarding deficiency resolution
• Develop, implement and monitor comprehensive case management plans and processes for the Warranty Service team to ensure a consistent and methodical approach to adjudicating claims and making outcome decisions
• Establish warranty offices at site, policies and procedures for key release and deficiency workflows; train and support new hires to the Warranty Service team

  Service Director                                                                                  September 2018 – February 2023    Air Canada (In-Flight Service)                                                                                                    Toronto 

• Lead the flight and manage cabin crew while liaising with flight deck; oversee service delivery and adherence to all standard operating procedures
• Ensure the safety and comfort of all passengers and crew in flight; adhere to all Transport Canada regulations and company procedures
• Actively listen to passenger complaints and crew feedback regarding in-flight incidents, and employ conflict resolution and de-escalation techniques to resolve situations that pose a risk to security of the flight

  Leasing Specialist                                                                                              July 2020 – January 2023    Starlight Investments (Portfolio Agent)                                                                                  Toronto 

• Respond to leads in a timely fashion; prequalify prospects across numerous sites; meet with prospective tenants to tour targeted vacant units, showcasing property features and benefits
• Ensure a tailored, seamless experience for the prospective tenant from application through qualification, liaising with property management
• Prepare and assist with online applications via Property Vista; verify income and credit reports; prepare leasing worksheets for approval
• Participate in team meetings and assist management with various projects to improve operational efficiency and minimize vacancies; compile weekly leasing reports

  References available upon request.